Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... See more
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See what reviewers are saying
kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort
Company replied
I purchased a 2020 Land Rover Defender 110 from Stratstone Tonbridge, dealing with a sales representative named Gary. I collected the car on September 16, 2025, and I'm currently sitting at Land R... See more
Company replied
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Woodgate Way, TN11 0FU, Tonbridge, England, United Kingdom
- 01732 913 242
4.2
Great
142 reviews
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Excellent service from all staff.
March 10, 2026
Reply from Stratstone - Land Rover Tonbridge
Hello Hannah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
see comments above about the cost and…
see comments above about the cost and poor car cleaning
March 20, 2026
Reply from Stratstone - Land Rover Tonbridge
Hi,
Thank you for taking the time to rate the experience you have had with Stratstone Land Rover Tonbridge . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Land Rover Tonbridge Customer Services
Extremely well looked after in a very…
Extremely well looked after in a very pleasant environment.
March 17, 2026
Reply from Stratstone - Land Rover Tonbridge
Hello Maj,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello Sue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful Staff
Very helpful Staff , even for a Mot which I wait for as I get there for the start of the morning. I have just renewed my warrantee just in case
February 24, 2026
Reply from Stratstone - Land Rover Tonbridge
Hello Clyde,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello Jilly,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Tonbridge Customer Services
Range Rover had leaking windscreen due…
Range Rover had leaking windscreen due to faulty sealant, 3 week wait before car could go in, water entered and ruined the entertainment system under the seat, had to get windscreen replaced as weather had been awful, Autoglass replaced screen, Landrover walked away from their responsibility because i never used an approved windscreen repair company
February 18, 2026
Reply from Stratstone - Land Rover Tonbridge
Hi Lee,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
Absolutely terrible customer service after failing to fix the original fault.
Had the car for a week at the start of February but failed to fix the fault and lied about testing it.
Advised them that it hadn't been fixed 2 weeks ago and have had no response from the service advisor since the initial acknowledgement despite chasing three times.
Had a call from their manager after making an official complaint, 4 days ago who promised he or the advisor would call me back urgently to sort the issue out - have heard nothing from either of them. Car dealers never give great service but this is without a doubt the worst service I have received. The head office have not been in touch since my official complaint either.
February 27, 2026
Reply from Stratstone - Land Rover Tonbridge
Hi Matt,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Land Rover Tonbridge Customer Services
The personal service from all.
February 10, 2026
Reply from Stratstone - Land Rover Tonbridge
Hello Glyn,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Appalling service - or simply, lack of
Looking to buy a new car. Not sure exactly what we want and so visited stratstone yesterday to get a feel for what was available in the hybrid range. A few other visitors being assisted. We waited patiently until we realised we were the only people left in the showroom. One assistant sat chatting to another in the cubicle with his feet up, drinking his coffee. Lady sat on reception. Not once were we approached to ask if we needed assistance. Upon leaving, chap had finished his coffee and came out and chatted to the receptionist. He was very polite and said ‘Thank you’ as we left!!!!
I’m not sure if the staff are aware, but no one pops into a Range Rover dealership to buy a two penny chew!!! Very much looking forward to having a test drive in one of your neighbours cars next week! 🤦♀️
February 14, 2026
Unprompted review
Reply from Stratstone - Land Rover Tonbridge
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Land Rover Tonbridge. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Land Rover Tonbridge Customer Services
I moved to Stratstone
I moved to Stratstone, Tonbridge about a year ago. Ever since then I have been delighted with the service they provide. My last visit there was equally impeccable. Thank you
January 27, 2026
Reply from Stratstone - Land Rover Tonbridge
Hello Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I wasn’t even allowed a test drive
I called today to arrange a test drive on the weekend. I was told I couldn’t test drive two cars (a defender and a Range Rover sport) because I wasn’t going to buy both of them.
I explained that I had already driven both vehicles at a different dealership but wanted to test them both out again before choosing which one to buy. The salesman said that wouldn’t be possible.
I wanted to bring another JLR group into our search and am shocked that they pretty much turned me away. I guess it’s for the best and I’ll find an accommodating dealership. I don’t think it’s unreasonable to want to test drive a car before buying, especially when they can be up to £100k!
February 10, 2026
Unprompted review
Reply from Stratstone - Land Rover Tonbridge
Hi Harry,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello, Peter.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Excellent friendly and professional…
Excellent friendly and professional service from Steve Brand at the desk and all work on car done well. Full marks!
January 19, 2026
Reply from Stratstone - Land Rover Tonbridge
Hi Angus,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Steve at Dealership
Have a lovely day!
Stratstone Land Rover Tonbridge Customer Services
Failure to provide goods.
I purchased a vehicle in August 2025. The vehicle is great and the service provided pre purchase and upon purchase was fine. When purchased however, this was with a full set of rubber matts, including the boot matt. Unfortunately the boot matt was not in the vehicle upon collection and I have a written receipt provided by Stratstone (and signed by Wayne, the sales colleague) confirming that the boot matt will follow. Despite my receipt, in addition to numerous phone calls and assurances, the matt is still not with me some 5 months later. As Stratstone appear to respond to reviews upon the 'Trustpilot' site, I invite them to advise of whether their intentions are to continue to ignore my legitimate request, or to provide the goods which I have paid for. Kind regards to all.
January 22, 2026
Unprompted review
Reply from Stratstone - Land Rover Tonbridge
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Land Rover Tonbridge Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Tonbridge Customer Services
Quick, responsive and professional
Always provide a professional service. Everything is fully explained and they treat me like a valued customer.
December 16, 2025
Reply from Stratstone - Land Rover Tonbridge
Hello Terry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
A first class experience!
From walking through the door to reception, all of the staff were friendly, courteous and helpful. The necessary inspection and work was completed and the remedial work agreed carried out immediately.
All finished on time on the day.
December 12, 2025
Reply from Stratstone - Land Rover Tonbridge
Hello, Michael
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
A fault with the rear camera arose…
A fault with the rear camera arose immediately after the service, despite the system functioning normally beforehand. Although the vehicle was inspected again, the issue was not properly resolved and responsibility for rectification was declined. The explanation provided was inconsistent and unconvincing for an authorised dealership, particularly given the cost of the service. Overall, the handling of the post-service issue fell well below expected standards.
December 2, 2025
Reply from Stratstone - Land Rover Tonbridge
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
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