Stratstone - Land Rover Tonbridge Reviews 

143
TrustScore 4 out of 5

4.2

Woodgate Way, TN11 0FU Tonbridge, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... See more

Company replied

Rated 5 out of 5 stars

I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... See more

Company replied

Rated 5 out of 5 stars

I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... See more

Company replied

Rated 5 out of 5 stars

kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Manufacturer
  4. Car Repair and Maintenance
  5. Oil Change Service
  6. Used Car Dealer

Written by the company

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Contact info

  • Woodgate Way, TN11 0FU, Tonbridge, England, United Kingdom

  • 01732 913 242

4.2

Great

TrustScore 4 out of 5

143 reviews

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4.2

All reviews

(143)

4,457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and helpful

Professional and helpful. Nothing is too much for them even though the driver is a dummy

August 18, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Derek,

We appreciate your kind words!

We are happy to hear that our team was professional and helpful.

Thanks for the feedback.
Stratstone Customer Services

Rated 5 out of 5 stars

Staff really went out of their way to…

Staff really went out of their way to make my life easier.

July 14, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Robert,

We are so happy to hear that our staff assisted you!

We appreciate your positive feedback and thank you for sharing.
Stratstone Customer Services

Rated 5 out of 5 stars

Very prompt and courteous service.

Very prompt and courteous service.

July 8, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Mr Boiadri,

We appreciate you taking time to leave us this great feedback regarding our prompt and courteous service.

Stratstone Customer Services

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Efficient service provided.

June 7, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hello Mr Owen,

We appreciate you taking the time to leave us this great review!
Stratstone Customer Services

Rated 5 out of 5 stars

looking after your customer and going the extra mile.

I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across the road she was informed that someone would drop her off as the road is to dangerous to cross, they even dropped the car back after at my son's school. With all my years dealing with top brand dealer ship I have never had it where they would do something like this. Thank you.

July 4, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hello John,

We appreciate you sharing your experience.

We are happy to hear that the service provided exceeded your expectations, especially with the transportation assistance during your son's sports day.

It's wonderful to know our team could make things easier for your family.

Thank you!
Stratstone Customer Services

Rated 5 out of 5 stars

Excellent Service

Really good service, very friendly, competitive and communicative

June 20, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Paul,

We appreciate you taking the time to leave us this fantastic review.
Stratstone Customer Services

Rated 5 out of 5 stars

This gararge is by far the best Jaguar…

This gararge is by far the best Jaguar service centre.
The staff are amazing and quality of service is great.
Will only use this garage from now onwards.

June 16, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Fabian,

We're happy to hear that you consider us the best Jaguar service centre.

We appreciate your kind words about our staff and service quality.

Thank you for your trust!
Stratstone Customer Services

Rated 5 out of 5 stars

Amazing service

Amazing service, the team really go above and beyond, from the reception team right through to collection a faultless experience.
I cannot speak highly enough of the attention to detail and the customer experience.
I wish I had discovered your company sooner.
The service booking team also deserve a special mention for going out of their way to get my vehicle ready in time for a hospital appointment.
Excellent!

July 1, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hello Amanda,

We appreciate your wonderful feedback!

We're happy to hear that our team provided amazing service and that you had a faultless experience.

We're so glad we could assist with your vehicle in time for your appointment.

Thank you!
Stratstone Customer Services

Rated 5 out of 5 stars

Great =service and very friendly

Great =service and very friendly. Work done on time and a clean car!

June 10, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi David,

We appreciate your positive feedback regarding our friendly service and timely work.

We are so glad you found your car clean!
Stratstone Customer Services

Rated 5 out of 5 stars

Superb service at Landrover Tonbridge - A**

Absolutely fantastic service from Stratstone Landrover Tonbridge.
When the tailgate strut broke on my Range Rover Autobiography LWB I rang my local dealer and they said 3 weeks before they could look at it. Not much good when you can’t open the boot.
I rang Stratstone Tonbridge on Thursday and they said they could look on Tuesday.
Eleanor was very helpful.
When I dropped it off I was given a lift to the station.
I was kept up to date with the warranty repair thanks to Piers and when it was ready he brought my car to the station and they had valeted it.
I can’t recommend them highly enough.

June 26, 2025
Unprompted review
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Steve,

We appreciate you sharing your experience with us.

We're happy to hear that Eleanor and Piers provided such helpful service and that you were pleased with the quick turnaround and valet.

Stratstone Customer Services

Rated 5 out of 5 stars

Super professional experience

Everything was handled in a smooth, well-organised and professional manner. Nothing was too much trouble. Car transport to and from Tonbridge railway station was much appreciated,

June 6, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Howard,

We're delighted that everything was handled smoothly and professionally for you.

We appreciate your feedback and are glad the car transport was helpful.
Stratstone Customer Services

Rated 5 out of 5 stars

Very pleased with free collection and…

Very pleased with free collection and delivery for my mot.

May 29, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Chris,

We're glad you were pleased with our complimentary collection and delivery service for your MOT.

Stratstone Customer Services

Rated 5 out of 5 stars

Service

Marcus in service and Mark Kelly in Sales

May 30, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Steve,

We're happy to hear that your experience was excellent with Marcus and Mark.

Stratstone Customer Services

Rated 5 out of 5 stars

I was informed that a security update was required

I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, much appreciated.

Why are you using American date format please allow us to use our proper British format.

March 10, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Michael,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Stratstone Customer Services

Rated 5 out of 5 stars
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Stratstone Customer Services

Rated 4 out of 5 stars

Super helpful servicing team and…

Super helpful servicing team and servicing cost ok, but quote for other items was high.

May 25, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Will,

We appreciate you taking the time to review us!

I am very pleased everything was handled to your satisfaction!

Enjoy your day!
Stratstone Customer Services

Rated 5 out of 5 stars

Electrical fault

I would like to thank Sarah, who liaised with the workshop team and ensured that my car was back on the road as quickly as possible, and Simon, who greeted me when I arrived and kindly gave me a lift to the station.

May 14, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Jeffrey,

It's wonderful to know that Sarah went above and beyond to ensure your car was back on the road quickly.

We're proud of our team's commitment to providing excellent customer service.
Stratstone Customer Services

Rated 5 out of 5 stars

Best ever! Stratstone-Land Rover

Stratstone - Land Rover Tonbridge

I recently visited Stratstone Land Rover Tonbridge regarding a recall on my vehicle, and I couldn’t be more impressed with the level of professionalism and expertise shown by the team.

From the moment I made my inquiry, the staff were courteous, knowledgeable, and genuinely eager to assist.

Their understanding of the recall process and dedication to ensuring customer satisfaction gave me complete confidence in leaving my car in their care.

It's reassuring to know that Land Rover owners have such a reliable and experienced service centre nearby.

I appreciate their efforts and hope to move forward smoothly with the recall process.

Thank you to the entire team at Stratstone Tonbridge for your excellent support.

Rowland Omoraka.

March 27, 2025
Stratstone - Land Rover Tonbridge logo

Reply from Stratstone - Land Rover Tonbridge

Hi Rowland,

Thank you for your kind review.

We are committed to providing our customers with the highest level of service and expertise.

We are glad that you found our team to be courteous, knowledgeable, and eager to assist you.

We appreciate your kind words about our dedication to customer satisfaction and hope you have a smooth experience with the recall process.

Stratstone Customer Services

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