Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... See more
Company replied
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See what reviewers are saying
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... See more
Company replied
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... See more
Company replied
kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Woodgate Way, TN11 0FU, Tonbridge, England, United Kingdom
- 01732 913 242
4.2
Great
143 reviews
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Reply from Stratstone - Land Rover Tonbridge
Hi Catherine,
Thank you for your kind words!
We're glad you had a positive experience with our service and communication.
Stratstone Customer Services
Great diagnosis on a fault local…
Great diagnosis on a fault local garages couldn't find.
April 30, 2025
Reply from Stratstone - Land Rover Tonbridge
Hi Timmy,
We strive to provide excellent service and are committed to helping our customers.
Stratstone Customer Services
very efficient and caring service.
April 28, 2025
Reply from Stratstone - Land Rover Tonbridge
Hi Colin,
We are pleased to hear that you had a positive experience with us.
Stratstone Customer Services
Kristy and her sales talent and honesty
April 28, 2025
Reply from Stratstone - Land Rover Tonbridge
Hello Mark,
We appreciate your kind words about Kristy.
Stratstone Customer Services
Good service although I had to wait…
Good service although I had to wait nearly a month to get it.
April 23, 2025
Reply from Stratstone - Land Rover Tonbridge
Hi Michael,
We appreciate your feedback and understand your frustration with the wait time.
We strive to provide timely service and are working to improve our turnaround times.
Stratstone Customer Services
Great experience with my Jaguar F-Pace
A great service experience from start to finish, very personable and informative. Kept me up-to-date throughout the process – I knew exactly what was being done and when to expect my car returned. This level of care and attention to a customer is seldom experienced in today's service industry – so well done and thank you!
April 5, 2025
Reply from Stratstone - Land Rover Tonbridge
Hi Andrew,
We are delighted to hear that you were happy with the service you received.
We appreciate your kind words and are glad you found the process informative and well-communicated.
We strive to provide our customers with a high standard of care and attention, and we are pleased that you experienced this during your recent visit.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Mark,
We strive to provide our customers with a seamless and convenient experience.
Stratstone Customer Services
Great Service
Great Service - Car collected, serviced, mot'd, washed and delivered back to home - No fuss :-)
April 7, 2025
Reply from Stratstone - Land Rover Tonbridge
Hi Paul,
We're delighted to hear you had a positive experience with our service.
We appreciate your business.
Stratstone Customer Services
all was done quick and good standards
April 3, 2025
Reply from Stratstone - Land Rover Tonbridge
Hi Tudor,
We appreciate you taking the time to share your positive feedback.
Stratstone Customer Services
First class customer service.
The efficient way Sarah and the Service Manager handled my problem was second to none. I was visiting family in Sothborough from Wales when the Restricted Performance light came on. I went to Stratstone Tonbridge to be greeted by Sarah, my car was quickly put on a diagnostic machine and the problem highlighted. Unfortunately the part was not in stock but Sarah and the Service Manager arranged to have one delivered first thing next day. Fearing the worse that I would be stuck in Southborough for several days, not at all sure enough the part was fitted first thing and I was on my way back to Wales by 11:30am. I could not fault the team at all, I feel they went beyond the call of duty to get me back on the road in such a short time. Well done Sarah and The Service Manager Excellent customer care.
March 24, 2025
Unprompted review
Reply from Stratstone - Land Rover Tonbridge
Hi Wayne,
It's wonderful to hear about the exceptional service you received from Sarah and the Service Manager.
We understand how stressful it can be to encounter car trouble while traveling, especially when you're visiting family.
We're glad that Sarah and the team were able to quickly diagnose the issue and work diligently to get you back on the road in a timely manner.
Their commitment to providing excellent customer care is truly commendable.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello Jon,
Thank you for leaving a review.
Have a nice day!
Stratstone Customer Services
Best service team I have ever dealt with
Great welcome, Looked after me while I waited and cleaned my car when I only went in for an MOT
December 13, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Peter,
Thank you for your kind words.
We're pleased to hear you had a positive experience and that our team took good care of you.
Stratstone Customer Services
Lynne was helpful and efficient and…
Lynne was helpful and efficient and delivered as promised.
December 10, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Peter,
We're thrilled to hear about your positive experience.
We appreciate your kind words about Lynne's helpfulness and efficiency.
Stratstone Customer Services
used while you wait service
used while you wait service, car moved through the service efficiently. Kept informed of progress. A good waiting area where you can work. Great attention from employees.
December 5, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Laurie,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and were impressed with the service you received.
We appreciate your feedback and are glad that you were kept informed throughout the process.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Zoe,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to JLR Tonbridge.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Thank you,
Stratstone Customer Services
Helpful and repaired quickly
November 27, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi,
We appreciate your kind words and are glad to hear that you found our service helpful and efficient.
Stratstone Customer Services
I have never had such poor customer…
I have never had such poor customer service in my life
Very good when buying the vehicle but as soon as I bought it no one cares
Would not buy another another car from Jardine motors, I have even cancelled my next order due to the service I have received
November 14, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Ronnie,
We understand your frustration with the service you received after purchasing your vehicle.
We strive to provide excellent customer service throughout the entire car-buying experience, and we are disappointed to hear that your expectations were not met.
We value your feedback and will use it to improve our processes and ensure that all customers receive the best possible service.
Stratstone Customer Services
The car was collected ands returned for…
The car was collected ands returned for the service which as we do not have a second car and live half hour away was much appreciated.
November 25, 2024
Reply from Stratstone - Land Rover Tonbridge
Hello,
Thank you for your kind words.
We are pleased to hear that you found our collection and return service helpful.
Stratstone Customer Services
Dealership accommodated us at very short notice
The dealership accommodated us at very short notice as we needed a problem rectifying before we travelled to France. The reception staff were really helpful and looked after us with refreshments etc, the service staff were excellent and the whole experience was very smooth and efficient. Thank you,
Louise
November 21, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Mr Farr,
We are so pleased to hear about your positive experience.
It sounds like our team went above and beyond to ensure your travel plans went smoothly.
We appreciate your kind words about our staff and the service you received.
Stratstone Customer Services
Karl was very helpful
November 19, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Luke,
We're glad to hear you had a positive experience with Karl.
Stratstone Customer Services
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