Booking and service done within expected time scale. Waited approx 2.5hrs and whilst refreshment was offered and taken no one bothered me to see if I wanted to change cars. Mobile signal poor in buid... See more
Company replied
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See what reviewers are saying
I was very inprest with booking my first service form my Defender, When my wife dropped of the car and informed them that she would be back to collect later after my son's sports day what was across t... See more
Company replied
I was informed that a security update was required. I made an appointment and arrived, My car was given its update whilst I sat in reception drinking coffee. Nice people and excellent service, mu... See more
Company replied
kept informed of the work on my car by the service team, whole process was very smooth which is why prefer this branch over those closer to where i live. Worth the extra effort
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Woodgate Way, TN11 0FU, Tonbridge, England, United Kingdom
- 01732 913 242
4.2
Great
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service from Marcus Colyer
Great service from Marcus who looked after me and my Landrover for a 4 year service. The Tonbridge Landrover team always extend a warm welcome and fair pricing in a timely manner. I couldn't ask for more.
September 12, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Andrew,
We're so glad to hear you had a positive experience with Marcus.
We appreciate you taking the time to share your feedback.
We're proud of our team and strive to provide excellent service to every customer.
Stratstone Customer Services
These people are such a bunch of liars
These people are such a bunch of liars. After trying to pretend to deal with the issues I raised, they hide behind corporate nonsense excuses. I'm not surprised to see more than one negative comment here. Absolutely appalling customer service. Zero honesty, zero integrity. They will be getting ZERO business from me going forward. I wouldn't recommend them to anyone!
September 2, 2024
Unprompted review
Reply from Stratstone - Land Rover Tonbridge
Hello Mark,
We understand your frustration and apologise that your experience did not meet your expectations.
We value your feedback and will use it to improve our customer service.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi,
Thanks for the great rating!
We are always happy to help.
Stratstone Customer Services
Very friendly staff and professional…
Very friendly staff and professional environment
September 2, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Julie,
Thank you for your kind words - we're glad to have been of service!
Take care,
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Francis,
Thank you for your five stars! We value your feedback.
Stratstone Customer Services
Please please do not purchase a car…
Please please do not purchase a car from the Land Rover Tonbridge dealership. I bought a car two years ago from them that now needs £11,500 worth of work. None of it was covered by the warranty. I don’t want any other customer to fall victim to them in the same way I have. I was hung up on by both a service colleague and the Salesroom Manager. He then refused to answer my calls!
August 24, 2024
Unprompted review
Reply from Stratstone - Land Rover Tonbridge
Hi Chris,
Thank you for taking the time to rate the experience you have had with *Dealership*.
Please accept our sincere apologies if our service did not meet your expectations and thank you for bringing this to our attention.
To allow us to improve our processes and the service we provide to our customers, your feedback has been taken on board by the management team to identify any training needs going forward.
Stratstone Customer Services
Great service all round
August 13, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Simon,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
F-Type Service
Being able to to wait for my car in friendly pleasant surroundings whilst it was being serviced was a big plus for me. Work was completed and car handed back in the agreed time scale, so all good.
August 6, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi,
We appreciate your kind words and are thrilled to hear that you had a positive experience.
We strive to provide a comfortable and welcoming environment for our customers while their vehicles are being serviced.
We're glad that the work was completed on time and to your satisfaction.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Helen,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Wonderfull kind staff.
August 1, 2024
Reply from Stratstone - Land Rover Tonbridge
Hi,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
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