Stratstone - Land Rover Tonbridge Reviews 

A fault with the rear camera arose immediately after the service, despite the system functioning normally beforehand. Although the vehicle was inspected again, the issue was not properly resolved and responsibility for rectification was declined. The explanation provided was inconsistent and unconvincing for an authorised dealership, particularly given the cost of the service. Overall, the handling of the post-service issue fell well below expected standards.

The wait of 11 weeks between diagnosis to fix was dire. Left me in the lurch having to rely on others to get what I needed done. Hardly an apology.

Attention to detail and excellent customer service from Marcus.

I purchased a 2020 Land Rover Defender 110 from Stratstone Tonbridge, dealing with a sales representative named Gary. I collected the car on September 16, 2025, and I'm currently sitting at Land Rover for the third time to collect my vehicle, which needs to go back yet again for issues that were present upon purchase.

The warranty company has stated that these issues are not covered, and JLR head office has refused to offer any goodwill gesture, leaving me with a bill of nearly £900 to replace a window that the car arrived with. I've been emailing the business manager, Paul, but am getting know where!

I have requested to return the car under the Consumer Rights Act 2015. DO NOT BUY FROM HERE!

Poor communication and my car left the garage with more problems than it arrived despite paying for expensive repairs.

Always made to feel a valued customer - super friendly and competent staff.
All issues taken care of without a fuss

Excellent Friendly First Class Professional Service!

Great service, pleasant waiting area, good coffee!

Collected my vehicle and returned upon completion of the update works.

Polite courtesy service by all members of staff

Having experienced a coolant issue with my Land Rover Defender, I received an excellent customer service from Stratstone Land Rover Tonbridge, The Defender had to remain at Tonbridge for two week due to a Parts back order issue. But the hire car provided and communication level from Piers Sawyer was first class.
Very satisfied customer!

They honoured my extended warranty without fuss.

Very happy with the service received when I had to take my car in for a recall.

A speedy service was provided from the original booking to receipt of the serviced vehicle. In particular Karl Van Den Broek was particularly helpful and very pleasant offering me a place to work whilst waiting for the checks on the vehicle to be completed. Karl also took time to explain the extended warranty procedure.

Great comms, great service, nice people

An excellent service from Stratstone Tonbridge completed the recall for a computer update on my Discovery Sport. A lift back to the railway station was much appreciated. Many thanks.

Cleaning needs to be consistent or improved or don’t bother to include that service and return the car how it is.

Car went in for a service and only half the car was cleaned. Literally only left side had been done in and out. The right side had been forgotten about completely. It was actually quite funny.

Second time - car went in for a recall and returned dirtier than before as I had recently cleaned it myself. There was muddy footprints on the back seats and splash marks of something. I don’t know what was going on in the back! Even my teens questioned why the seats were so dirty and the car was only gone for 5 hours.

Extremely disappointed experience. blunt patronising sales staff, pushy and extremely uncomfortable sales technique, from comments on the phone to one word emails. Made to feel like a waste of his time rather than a potential customer,
Purchased from another dealership purely based on sales staff attitude.

£250 per hour for a car mechanic. No disrespect to car mechanics, but surgeons & barristers don't get paid that much. Day light robbery.

This dealership were absolutely on it when it came to selling me an ex JLR owned Range Rover; at 16k miles, one would hope for a relatively risk free purchase.

It took one drive to notice that the parking sensors, front and rear, were not working. Stratstone Tonbridge feigned any knowledge, but when the vehicle was then inspected by my local Stratstone dealership, it transpired that the problem was due to ‘significant damage’. Stratstone Tonbridge did not quibble about paying for the repair (GBP 1800 if I remember correctly) and my local Stratstone dealership in Reading suggested i ask for a written explanation.

After a fairly exhaustive process, Stratstone Tonbridge claimed they ‘could neither confirm or deny that the vehicle had been in an accident’. Point to note here is that i had specifically asked in writing, prior to purchase, whether the vehicle had been in an accident; they confirmed in writing that it had not been.

Bottom line here - I am pursuing this with Trading Standards (who believe i have a sound case) and secondly, buyer beware. The sales agent, Jim P, should hang his head in shame and his written correspondence forms the backbone of my claim with Trading Standards.

Utterly disappointed and truly hope nobody else has to endure the same treatment.

STILL NO CONTACT OR ACTION FROM STRATSTONE DESPITE REPLY SYAING THEY ARE INVESTIGATING