Strutt & Parker Reviews 430

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach they received throughout their experience. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall process. However, some people were dissatisfied with the lack of communication, mentioning instances where they did not receive callbacks or updates. A few other people also felt that safety measures were not adequately addressed in certain situations.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their responsiveness, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the seamless key... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next... See more

Rated 5 out of 5 stars

I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas... See more

Rated 5 out of 5 stars

We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with... See more

Rated 5 out of 5 stars

We just completed our house sale through Emily Williams at Banbury Strutt & Parker and want to thank her for the fabulous work she did to get the sale and completion through so quickly. Sale to excha... See more


Company details

  1. Real Estate Agents

Written by the company

Strutt & Parker is one of the UK’s leading property consultancies, with a long-established reputation for delivering expert and innovative real estate advice across the residential, farms and rural estates sectors. Founded in 1885, we offer a comprehensive range of property solutions and advise a variety of clients, including homeowners, landlords, private clients, high-net-worth individuals, investors, companies and corporate clients, alongside institutions and developers.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

430 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not reliable.

They will not necessarily get you the best price if you are using them to sell, but they will rather sell to their ''favoured'' buyer. If you are a buyer they may or may not pass your offers through to the vendor.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Strutt and Parker - St Albans

We have recently completed the purchase of our new home in St Albans via Strutt and Parker who have been very helpful, friendly and professionally attentive throughout the process. We are grateful that Rozanne and Nicola were responsive and thorough during the negotiation and documentation phase and especially thankful that Kerry was available to facilitate and coordinate on behalf of both parties; her communication and persistence were absolutely instrumental in reaching exchange and completion against a challenging deadline. Many thanks for all your help, we would happily recommend your services.

September 13, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Strutt and…

Terrible experience with Strutt and Parker in Shrewsbury. Started badly with incompetent property detail collation and went downhill from there. They nearly lost us our sale and we had to take over the management from that point on. Would definitely not use them again.

August 25, 2022
Unprompted review
Strutt & Parker logo

Reply from Strutt & Parker

Dear Steve,
Firstly, please accept our apologies for the delay in responding. We've had some challenges accessing our account. Thank you for your feedback. Please could you email our team at complaintsanddisputeshandling@struttandparker.com with your contact details and we can investigate further.

Rated 5 out of 5 stars

Gina - Strutt and Parker

Gina Strutt and Parker was instructed to sell my home along with another joint agent. All her advice pre and post sale was invaluable and she is most professional and very knowledgeable. Always available with top negotiation skills too. Gina was first past the post between S&P the other joint agent. She keeps an eye on the big picture without forgetting the detail. Thanks for all the hard, successful work Gina.

August 20, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Christine

I have just rented a property through Strutt & Parker and they have all been extremely helpful and professional. With the help of Christine Froud it has been a quick and easy process.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

S&P- A highly professional, efficient agency.

I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.
Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.

August 13, 2022
Unprompted review
Rated 1 out of 5 stars

Not responding since we left the flat. Not returning the deposit

After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

I'm very grateful to Associate…

I'm very grateful to Associate Director, Ms Victoria for her very professional handling of the purchase and sale of the property, which made the purchase of the property very smooth. If you are thinking of selling or buying a property, I would highly recommend contacting her.

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Ed over my property…

My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Strutt and Parker Shrewsbury

Strutt and Parker, Estate Agents, Shrewsbury
We have now successfully completed the sale of our lovely house in Church Stretton (Shropshire). We are delighted with the help and support of Strutt and Parker (Shrewsbury) in getting to this point. Earlier attempts to sell the house with other estate agents failed but Strutt and Parker did it. This was the result of an enthusiastic and pro-active approach by S&P and we are in a position to compare and S+P are streets ahead of other agents. We hope we don’t have to move house again but if we do we will use S+P

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

We would like to mention a massive…

We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

We have recently completed

We have recently completed on a lovely house offered through the S&P Sevenoaks office. It was a lengthy process but throughout Victoria (and Andrew) were always responsive, calm and professional. We would definitely engage them in the future if needed.

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Canterbury branch, Sales

Canterbury branch, Kent, Sales. Excellent experience with Joe Charlton - a difficult purchase due to land registry issues with the property. Joe was helpful and practical - often coming-up with solutions and recommendations beyond that of the 2 sets of solicitors. We were very appreciative of his help and time. Thank you.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

Strutt & Parker - great result

Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service, highly recommended

We instructed Sarah Cull from the Salisbury office of S&P to assist with the sale of a property owned by a company in administration (in respect of which we were the administrators. Sarah, Fiona and the rest of the team went over and above to achieve a sale at list price despite a number of hurdles that arose along the way including the original purchaser dropping out. Always on hand to answer queries in a quick, efficient and friendly manner, regular updates and overall absolutely fantastic service. Would recommend and will definitely be using again.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

First class service

We have recently successfully sold our property with Strutt & Parker Salisbury, this is the 2nd home they have sold for us & having had an excellent experience the first time left us with no doubt they were the correct agents to use.
Sarah Cull who is a Senior Associate Director was our contact & we have to say is a consummate dedicated professional in every sense of the word, as is Fiona Pengelly who is the director & head of residential sales.
We had full control of our sale with Sarah’s professional focused advice constantly at our side, she is a highly talented agent with the utmost integrity & makes you feel that you are her soul client, nothing is to much trouble for her.
There was daily communication with both us & our buyer which concluded with an extremely successful sale.
The fees you pay are worth every single penny for the expert dedicated staff whose emphasis is attention to detail & providing a first class service to their clients. Our grateful thanks to Sarah, Fiona & all the team at Strutt & Parker.

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

From the moment we met Sarah and some…

From the moment we met Sarah and some of the other staff at Strutt and Parker through seeing one of their properties it felt like they were invested in our journey to get the property we wanted, Even when we thought we weren’t going to get the house they were supportive and kept us in the loop at all points, We got our dream house eventually which was a dream come true and has changed our own lives personally, the whole process was well supported and professional throughout and we are happy to have dealt with such wonderful staff. Thank you everyone at Strutt and Parker.

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

Gina is one in a million

Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best.

Regards
John and Sue

April 14, 2022
Unprompted review

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