Sunmaster Holidays Reviews 3,454

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Absolute shower of poo, left us stranded at the hotel when the pre booked taxi failed to turn up to collect us despite phoning to check 2 days prior it was booked, Had to pay over 200 euros to get... See more

Company replied

Rated 5 out of 5 stars

I am sitting in Corralejo just now, arrived yesterday afternoon . This is the 9th time we have booked with them and have another to Turkey later this year booked. I have to say I have never had a prob... See more

Rated 5 out of 5 stars

Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same... See more

Company replied

Rated 5 out of 5 stars

Holiday Issues Dealt With Well By Sunmaster - We encountered changes to our booking, and with a family of six this was extremally disappointing. We booked hotel only, taking a risk, having no AB... See more

Company replied

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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 4 out of 5 stars

I have used Sunmaster Holidays for the…

I have used Sunmaster Holidays for the past six years or so. The fact that they are no longer taking new bookings is exceptionally worrying. Are they going down the tube ?

March 19, 2023
Unprompted review
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Reply from Sunmaster Holidays

Hi David - there's absolutely no reason to worry - we are simply not taking any new bookings, but all existing bookings are not affected and will operate as planned and the Sunmaster team are and will remain in place to service your every need....

Rated 5 out of 5 stars

The sale person was brilliant advised…

The sale person was brilliant advised me about were I was going so professional thanks again gor all your help

March 6, 2023
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Reply from Sunmaster Holidays

Thanks for your booking and your review Bradley - it was our Michael that looked after your booking for you, so we'll be sure to pass on your kind words. Thanks so much for sharing your experience with us today...

Rated 5 out of 5 stars

Holiday booking

Absolutely fantastic, couldn’t do enough to help me.used this company for about 10 years and never had a problem

March 4, 2023
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Reply from Sunmaster Holidays

Thanks so much for your loyal custom Stuart - and for booking again with us...

Rated 5 out of 5 stars

Karen stayed after work to complete my…

Karen stayed after work to complete my booking on the phone tonight. The online booking the day before failed and she ensured my friend who had booked yesterday, were on the same flight with the same same details and took payment. She went through the booking and feel happy I had excellent attention to detail and can enjoy a week in Egypt late March.

March 3, 2023
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Reply from Sunmaster Holidays

Great feedback Janet, which we'll be sure to pass on to Karen...

Rated 5 out of 5 stars

Competitive price

Competitive price, friendly, helpful and prompt service!

March 1, 2023
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Reply from Sunmaster Holidays

Thanks so much Leena for your kind words and feedback - and, of course, for booking with us ;O)

Rated 5 out of 5 stars

We had a great holiday

We had a great holiday. Flights, transfers and accommodation were wonderful. Any queries we were able to speak to a member of the team and everything was resolved quickly. We would highly recommend them.

February 9, 2023
Unprompted review
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Reply from Sunmaster Holidays

Great to hear this Sam - thanks for sharing your experience and great to hear that you had a fab time...

Rated 5 out of 5 stars

First class service great staff

Member of staff karen was so helpfully got me best price and completed everything swiftly and even when it finally went through and said only 2 rooms available got things sorted and we ended up with 3 rooms flights and transfers all for the price agreed called back like she said to confirm everything 1 St class service and excellent member of staff, normaly if someone says i call you back once its sorted from my experience they normally call back to say its sorted but theres a price increase not with sunmaster and Karen was great many thanks

February 28, 2023
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Reply from Sunmaster Holidays

Thank you for sharing your experience Raymond - it looks like it was Karen that looked after your booking, so we'll be sure to pass on your kind words...

Rated 5 out of 5 stars

Very easy site to use

Very easy site to use. Worked out cheaper than most sites . Conformation very quick

February 18, 2023
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Reply from Sunmaster Holidays

Great Review Kenneth - thank you for your booking

Rated 5 out of 5 stars

Many thanks Sunmaster team

I spoke, for various reasons, to several of the Sunmaster team. Each was equally pleasant and each was equally helpful. Many thanks to you all.

February 27, 2023
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Reply from Sunmaster Holidays

Absolute pleasure Philip - thanks so much for your booking and for your kind review

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