Sunmaster Holidays Reviews 3,454

This is the best and cheapest side to find holidays for a family. I have been using this company for years and never disappointed. Got even better because i dont have to talk to a staff member and can book by myself.

We found Gemma Bailey really helpful and personal. She made the whole experience of booking the holiday really easy

Ease of it all. No problems at all

Wanted to book a holiday and Sunmaster sent me a quote and when I was ready to book they called back, unfortunately I could not take their call that day, but when I could called back the person I was dealing with was not there but they got in touch with her for me and she called me back, which gave that personal feel to it. Gemma was wonderful in booking our holiday, friendly, and professional at the same time and it didn't take long at all and so hopefully we will be going on a lovely holiday soon.

I was looking at booking a big family holiday to dubai for the first ever time, but at the best possible price. Today i was blessed with the lovely Karen who answered the phone and from minute one was so polite, so helpful and willing to go above and beyond to get us our dream holiday at the perfect price. I did not only book today because of the price but also because of the person that dealt with my inquiry. This is the first time i have used sunmaster and after todays experience will not be my last and i will let all my family and friends know. Thank you so much for sorting out our holiday karen.

Quick and defo got what I wanted with my holiday been booking with you for years now brill thank you

The gentleman that helped us was amazing and extremely helpful.

I booked a holiday to Turkey on the 19th of Jan for 4 people and received an email from Sunamaster on the same day saying that the documentation will arrive in the next 48 hours. Unfortunately, we didn't receive a confirmation email and had to call every day for an update. Apparently, the Sunmatser team didn't book the flight tickets. Don't really understand how Sunmaster can take my deposit without reserving the flight. On Sunday, I was assured that everything looks fine in the system and will get my confirmation the next day, on the 23rd of Jan. This was not the case as Kim called and told me that the price increased by £1200!!! Obviously, I had to cancel but at the same time lost 4-5 days while the price on the other website went to the roof.
The only reason for 2 stars is that the price was reasonable at the time of booking.
Be aware that the price you see on their website may not be the final price.

The sales team were first class good all round service will definitely recommend again 10 out of 10

Karen I dealt with was beyond helpfull.
She was very pleasant. And got us the family holiday we wanted for my son's 40th.
Thanks so much Karen

Always use this site, easy to use and never had a bad hotel

I have booked my Summer Holiday with Sunmaster,a couple days ago and my holiday confirmation email hasn't been sent over for a couple days.
When I phoned the Customer Services they said that the flight costs when up as eleven people booked the same holiday so they asked additional £180 /person to be able to proceed with the booking.I have asked for my deposit to be refunded.
Strangely the Holiday I have booked is still advertised with the same cost.
Disappointing.

Been with you for a few years now all ways good new format a bit different at first but not too bad.

Whiz airline pulled out from Cardiff and I weren't even informed about it

So easy great value
Great to be able to pay small deposit

Very friendly staff and helpful

Booked the holiday we wanted at an excellent price

The customer service who booked our holiday was fantastic & dealt with everything efficiently & was very clear with what was required