Anita did my threading today. She was very friendly and took her time to do a lovely job. She was very professional and took care, I would definitely return for the threading service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a hoodie on line to pick up at the Romford branch. I must have been a bit dopey when placed the order as it was completely the wrong colour. The staff were super. Took it back for refund and... See more
Had to return an item. Staff were very slow and refund was not processed correctly at Romford storr. Had to call customer support the next day and the AI managed to process it super efficiently, af... See more
Great service, friendly staff, but now happy that some bigger sizes are being stocked (2XL that fits). I have always like Superdry, but as a muscular middle aged man with an 18" collar and braod shoul... See more
Company details
About Superdry - Romford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
N20/N21 The Liberty Centre, RM1 3RL, Romford, United Kingdom
- 01708 760588
4.7
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and polite staff
Very helpful and polite staff. Always a pleasure to shop here.
December 21, 2022
Item not available in store but staff…
Item not available in store but staff said they could order it in. Arrived in store in good time. The staff are very polite and helpful ! Thanks
December 8, 2022
Online orderOrder ready to collect on the right…
Order ready to collect on the right date.
Goods /size true to description
Helpful shop assistant
December 2, 2022
Great delivery great service
November 29, 2022
Staff friendly and returns were so easy
November 24, 2022
Excellent customer service
We purchased an item online and collect it from the store.
One of the store assistant was very helpful and friendly.
We were very pleased with everything.
November 2, 2022
Staff very helpful!
October 2, 2022
Quick and easy
Quick and easy.
Had to return some items which I did in store. Very simple and fast refund to my account
September 24, 2022
Prompt Service
September 2, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff
August 23, 2022
Reply from Superdry - Romford
Hi,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
Great customer service
August 17, 2022
Reply from Superdry - Romford
Hi Andy,
We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we love to hear from happy customers. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Reply from Superdry - Romford
Hi,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Lovely looking shirt
Lovely looking shirt, great quality, even though I bought it in the sale as a present, I would pay full price. Did a click and collect and was more than happy with service from staff.
June 18, 2022
Reply from Superdry - Romford
Hello Jennifer,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Ordered item in shop being told it…
Ordered item in shop being told it would be delivered 1-2 days and I would be contacted either by email or phone , this didn’t happen I had to chase store who said it wasn’t in and would I like customer services . No your store said it would be quicker to have delivered to store so you contact them I said . When they then started looking into it my item had been delivered to store but no one had contacted me . Certainly won’t be using again
March 2, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.