Anita did my threading today. She was very friendly and took her time to do a lovely job. She was very professional and took care, I would definitely return for the threading service
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See what reviewers are saying
I ordered a hoodie on line to pick up at the Romford branch. I must have been a bit dopey when placed the order as it was completely the wrong colour. The staff were super. Took it back for refund and... See more
Had to return an item. Staff were very slow and refund was not processed correctly at Romford storr. Had to call customer support the next day and the AI managed to process it super efficiently, af... See more
Great service, friendly staff, but now happy that some bigger sizes are being stocked (2XL that fits). I have always like Superdry, but as a muscular middle aged man with an 18" collar and braod shoul... See more
Company details
About Superdry - Romford
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
N20/N21 The Liberty Centre, RM1 3RL, Romford, United Kingdom
- 01708 760588
4.7
Excellent
144 reviews
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Everything I have orderd has been in…
Everything I have orderd has been in excellent condition and has arrived on time if not earlier. The only thing I would say is that some of the parcels are just left outside where anyone could have taken them but other than that great
January 20, 2022
Superdry order
There website is great and very easy to navigate and simple to order what you want there was great communication on my order it came very quick my sister was very happy when she got what I ordered thank you.
January 6, 2022
Very good customer servise
Very good customer servise, friendly staff and quick delivery
January 4, 2022
Service was fantastic
Service was fantastic . All that was missing was the free champagne..felt like a valuable customer in store. Never had a shopping experience like that before.. was served with respect and all questions answered politely and respectfully. Didn't feel like i was being a bother to the staff. Well done to the Romford store.
November 16, 2021
Fantastic service throughout the whole…
Fantastic service throughout the whole purchasing experience. If you're looking for a first class service pop to your nearest Superdry store.
November 10, 2021
The parka coat I got from you is…
The parka coat I got from you is amazing. I couldn't wish for a nicer coat. Your sizes are a little small, but can be rectified by going up a size.
November 3, 2021
Great customer service and great shoes!
Went into my local store to buy some of the vegan trainers in a certain colour combination. They weren’t in stock in store but the lady who helped me was great- she got the ones I wanted delivered to store within the next two days!
As for the shoes themselves, I love them! It’s great that they’re vegan and they’re so cute too! My favourite shoes by far
October 30, 2021
Lovely denim tassel jacket
Lovely denim tassel jacket and even better in half price sale. Fits well and delivered within timescales.
September 13, 2021
Just love superdry 😀
July 29, 2021
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Bought a pair of white jeans last week…
Bought a pair of white jeans last week received it 2 days ago wore it yesterday and it all white bubbles by the thights the quality very bad
July 26, 2021
Reply from Superdry - Romford
Hi,
We apologise that the quality of your recent purchase has left you feeling disappointed with our brand and products. We pride ourselves on retailing goods of the highest standards, which is why all garments purchased directly from us come with a 12-month guarantee along with proof of purchase.
Please remember that you can return any item purchased from our website in the last 12 months for inspection using our free Collect+ service, if you suspect that it has developed a manufacturing fault.
You can arrange a return through our returns portal – https://superdry.returns.international; however for further assistance please view the information on our help-centre:
https://www.superdry.com/help-centre/articles/401900000002273
We appreciate your feedback and thank you for taking the time to review us.
Kind regards,
Superdry Care
Exchange of item
The jumper I bought was too small ..... I returned to shop for exchange .... no problems at all .... the next size was delivered in a few days, no p&p. Staff helpful and polite.
April 27, 2021
Excellent service
Excellent service, quick postage and updated on where my item was regularly
March 23, 2021
Excellent service
March 7, 2021
Very happy with the service I received…
Very happy with the service I received from you although I had to return an item I had no problem all in all very happy I think it was Romford
February 10, 2021
product was great and arrived on time
January 18, 2021
Stylish and functional
Bought this as a replacement for my son .It Is surprisingly spacious , with lots of very handy compartments . Great colour also and very good quality and stylish . It replaces a backpack purchased in Superdry 6 years ago . Nothing wrong with it , simply looking a bit tired!
January 8, 2021
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