sushisushi ltd Reviews 

I bought a range of products and was impressed when the company contacted me over some items that were no longer available, they were very helpful about replacements and alternatives, I will be using this site in the future for Japanese products.

very good quality good price and very quick delivery would certainly shop again

Really pleased with Sushisushi. No problems ordering and delivery was quick, would highly recommend!

Bought the miso soup kit as a gift. Arrived quickly. Excellent contents, though a shame it was packed in an ordinary cardboard carton.

Ordered on a sunday, contacted on monday with a slight change, delivered on time on wednesday. Perfect.

The products on offer we're great, a good variety that aren't always easy to get hold of. Delivery was really quick but unfortunately one item was incorrect and another in the wrong quantity, they were quick to put right and luckily I didn't need the items for a couple more days. I did try and order something on special offer but there was error on their site meaning the discounted price wasn't carried through to checkout, I emailed asking about this and try said I'd have to order that over the phone but I didn't - it's easier to do it online and by this point I'd lost interest. Wouldn't necessarily not use them again but would hope it would be a smoother process next time

As mentioned above, I never received my order, which was supposed to be xmas present, I just lost my money. Really, there are lots of other web sites, don't use this one.

Strongly recommend that site, as I was pleased to get my items very fast. All fresh, good packaging and nice people in customer service. A+++++++++++++

So I ordered a Christmas present from SushiSushi on the 15th of December. a good 9 days before Christmas eve.
It hadn't arrived by the following friday so I telephoned and emailed. The team had clearly gone home for Christmas and left an answerphone message saying that all orders would have been delivered by that Friday. Clearly not. So no arrival before Christmas.
I emailed after Christmas and was offered a re-delivery. 6 days including the weekend, the delivery failed to arrive.
Given the fact that each time the delivery was a 24 hour delivery service, I expected the items to arrive pretty quickly.
I had one order confirmation.
Other companies I have ordered from who use the same courier have sent me order confirmation, shipping confirmation and even an out for delivery notification with a one hour deliver slot.
I found the lack of information from SushiSushi frustrating and the customer service was therefore a massive let down. I won't be ordering from here again. Very dissapointing. I don't even believe the items were sent out in the first place.

Luckily I had bought a non-food item previously and was EXTREMLY HAPPY with the service then.

On my second try a soup weas out of date and the most expensive item missing alltogether. As I only realised the missing one when confronting my wife a day later me, as a seller would have been very sceptical. I.e. "The guy wants to have another freebie on us"
Sushisushi accepted the off date immediately as they seem to have gotten an out of date batch. The missing item is a mystery to them, but as I deal with similar operation on my daily life, this can happen in any oragnisation.

The good side was that my email was acted upon within an hour and a solution was offered without any ifs and buts.
Should the product be delivered tomorrow as promised, anothe returning customer is here!

THE GOODS ARRIVED TODAY AS PROMISED.
Unfortunately with a £ 21.40 invoice for the goods I already paid for.

Really great people selling great produce, at a good price.

I like wasabi and am looking forward to using the noodles, would like to try the wheat free soy sauce when it is back in stock.
I was please that they rang me and refunded me my money.
Thanks

Purchased a few days before Christmas and item was received 2 days later, excellent communication and am very pleased with the product will most defiantly shop with you again

Admittedly I ordered this item on Christmas Eve so was very late to get this for Christmas, however nowhere on the site did it say that they would not be despatching until New Year. I emailed first to see why it hadn't been despatched between Christmas and New Year and got an automatic response to say that they wouldn't be back until 2 January 2013.

2 January came and went and still no email to say it had been despatched. I think emailed again and was told that my order would have been despatched on 28 December however they were waiting for stock - this was never noted on the site either, however as I paid for Next Day delivery then it would be with me the next day (which it was). I paid for next day delivery and this was not completely so I was refunded.

The items arrived (Christmas present) and instead of being a Sushi making kit it was literally the items needed to make Sushi in a cardboard box with packaging to stop them breaking. From the website, I thought that this would be a kit and therefore presented in a box or something with instructions on how to make Sushi.

The items are of good quality, however not exactly what I was expecting.

All in all, I don't think I would rush back to this website to order again. I could have just gone to Sainsburys and bought all of this content.

However, I must say that Megan who I spoke to secondly was very helpful and gave very good Customer Service - thank you!

I ordered very close to Xmas and the orderign was easy and they sent a text message to say when to expect delivery which arrived ont eh date as expected. The item I purchased seems good value for the price.

They took my money but never sent the item. They contacted me asking if I had cancelled my order, which I had not. When I replied they told me someone had cancelled it and it hadn't been sent.
I want my money back and an apology.

I orderded from Sushisushi 19 Dec(late about 9pm), it was delivered promptly and complete a couple of days later. The email contact was good and the delivery company used offered several options by text the night before delivery and on the day a 1 hour time slot so I didn't have to hang about. Really handy when you're busy. Thank you, daughter was delighted.

Ordered product in Nov expecting to be delivery next day like it said on website. Was i mistaken big time, after emailing three times and ringing four they answered my forth call saying that the package was going to be missing an item and they would send it out in another package separately as it wasnt in stock, yet it said it was on website. Fine with this but first package arrived three weeks late missing two items not the one. Still to this day i havent received these two items even though i have payed for them and they are not answering emails or calls. AVOID

Real problems with Christmas order. phoned on 6 occasions (just a pre recorded message) and e-mailed twice but no response. Thankfully parcel did eventually arrive after their guaranteed delivery date BUT minus one important element listed as part of the 'package' and essential to the present - you can't make sushi without it! So disappointing to have to give someone half of a present. Still no response to any of my communications. Obviously they have no interest in customer service

I placed my order well before the companies "guaranteed delivery before Christmas" deadline...but was concerned when it didn't arrive.
So I phoned the company to find only an answer machine telling me that all orders will be delivered before Christmas!
So I e-mailed the company to explain that my order had not been delivered, but received no response, still no delivery, no refund and no pressie to give at Christmas!