Sussex Mortgage Services Ltd Reviews 

185
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Paul and Paula, what an incredible duo! As first time buyers, we had no idea what to expect, but that was no problem for Paul and Paula. They were both honest, knowledgable, clear and reassuring at al... See more

Company replied

Rated 5 out of 5 stars

From the first call, excellence. Very clear about our options, used their knowledge of the lenders well and were very flexible when we had to change plans. Previously our mortgage options had been sim... See more

Rated 5 out of 5 stars

Highly recommended. Emma looked after our house move earlier this year with care, attention and speed. She was honest and realistic about our financial options but was also able to offer suggestions... See more

Rated 5 out of 5 stars

James got us exactly the mortgage we needed at a great rate despite our slightly complicated financial profile (one of us self-employed, the other with a recent job change). He also provided brilliant... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Life Insurance Agency

Information provided by various external sources

Providing whole of market Independent Mortgage & Protection Advice; that is individual, tailored and unique to your specific circumstances and needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul and Paula

Paul and Paula, what an incredible duo! As first time buyers, we had no idea what to expect, but that was no problem for Paul and Paula. They were both honest, knowledgable, clear and reassuring at all stages and my husband and I could not thank them enough. Throughly recommend - thank you both!

July 6, 2026
Unprompted review
Sussex Mortgage Services Ltd logo

Reply from Sussex Mortgage Services Ltd

Thank you for your review and very kind words Louise. It was a pleasure helping you and Ricky purchase your first home. I'm glad you found our advice and assistance reassuring - we wish you both well and happiness in your new home. Best regards Paul & Paula.

Rated 5 out of 5 stars

Excellence from the start

From the first call, excellence. Very clear about our options, used their knowledge of the lenders well and were very flexible when we had to change plans. Previously our mortgage options had been simple so managed them myself, but were more complex this time and Paul’s advice was invaluable. Thoroughly recommended

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Paul was very reliable, efficient and kept in touch at all times .would recommend 100%

December 4, 2024
Unprompted review
Sussex Mortgage Services Ltd logo

Reply from Sussex Mortgage Services Ltd

Thank you for your review F & J. It was a pleasure advising & assisting you with your financial needs. Best Regards Pau & Paula

Rated 5 out of 5 stars

Knowledgeable and accessible mortgage guidance

The team at Sussex Mortgages made the business of finding the right product at an affordable rate easy and it was a great relief to have their expert knowledge and guidance to help us choose the right deal.

November 21, 2024
Unprompted review
Sussex Mortgage Services Ltd logo

Reply from Sussex Mortgage Services Ltd

Thank you for your review Juliet. It was a pleasure assisting you & Ian with your mortgage & finance needs in order to realise your dream! We're always available for you, Best Regards Paul & Paula

Rated 5 out of 5 stars

Paula and Paul helped us get through…

Paula and Paul helped us get through the process of buying our first property. Great service. We won't hesitate to use SMS service again in the future. Strongly recommend.
Thank you M&S

August 31, 2024
Unprompted review
Sussex Mortgage Services Ltd logo

Reply from Sussex Mortgage Services Ltd

Many thanks to you both for your kind review. It was a pleasure helping & assisting you. We wish you both well & hope you will be very happy in your new home. Best Regards Paul & Paula (SMS)

Rated 5 out of 5 stars

Happy Customers

My husband and I are really happy to be one of SMS Ltd's clients. We have been guided expertly and kindly for over 10 years now. They always provide such detailed feedback within a speedy timeframe. Thank you for your cheerful and patient manner too. You make finding mortgages a pleasure.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Sussex Mortgage Services

We have used Paul and Paula at Sussex Mortgage Services for many years now and they have always looked after us extremely well. I have always felt that the advice we receive is first class and am confident that we offered the best choice of mortgages available. We would therefore have no hesitation in recommending Sussex Mortgage Services. Thank you for looking after us.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Sussex Mortgage…

My experience with Sussex Mortgage Services was a very positive one! Highly professional team with superb communication services, always keeping me in the loop & updating me constantly.

Cannot thank them enough for all their hard work. They made what should have been a stressful time completely stress free :)

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Paul

Paul, Paula & the rest of the team have always made us feel really well looked after. I always come away from our conversations feeling fully informed of my options & reassured I’m getting the best deal possible.

I would highly recommend Sussex Mortgage Services to anybody looking to obtain or renew their mortgage.

February 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

All the staff SMS were excellent. They couldn't do any more for us, always helpful, knowledgeable and always at the end if the phone when needed. I would definately use them again

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Outstanding Service

This is the second time I have used Sussex Mortgage Services, once again they have provided an outstanding service. My current mortgage expired at the end of September, Russell secured me a fantastic remortgage deal super quickly which meant I got a mortgage offer in record time, avoiding interest rate rises that kicked in shortly afterwards. Russell, for the second time went that extra mile, he is extremely knowledgeable, patient and provided excellent support and guidance to ensure I got the best rates and repayments to suit my needs and budget. A huge thank you to you Russell.
I would highly recommend SMS for anyone looking for the best deal on a mortgage, remortgage, BTL the market has to offer.
Thank you to Russell, Paula, Pam and the team.
I can’t recommend them enough!

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Very Professional Service

Very professional from start to finish. Paula and Vicki did a great job with everything from breaking down the mortgage illustrations to ensuring the remortgage process was managed effectively.

September 5, 2022
Unprompted review

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