Sussex Mortgage Services Ltd Reviews 

185
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Paul and Paula, what an incredible duo! As first time buyers, we had no idea what to expect, but that was no problem for Paul and Paula. They were both honest, knowledgable, clear and reassuring at al... See more

Company replied

Rated 5 out of 5 stars

From the first call, excellence. Very clear about our options, used their knowledge of the lenders well and were very flexible when we had to change plans. Previously our mortgage options had been sim... See more

Rated 5 out of 5 stars

Highly recommended. Emma looked after our house move earlier this year with care, attention and speed. She was honest and realistic about our financial options but was also able to offer suggestions... See more

Rated 5 out of 5 stars

James got us exactly the mortgage we needed at a great rate despite our slightly complicated financial profile (one of us self-employed, the other with a recent job change). He also provided brilliant... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Life Insurance Agency

Information provided by various external sources

Providing whole of market Independent Mortgage & Protection Advice; that is individual, tailored and unique to your specific circumstances and needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy First-time Buyers!

Emma at SMS was absolutely fantastic. As first time buyers we felt completely clueless at first, but Emma guided us through the whole process - keeping us calm along the way! Any queries we had were dealt with very swiftly, and we were regularly updated with the status of our application. Thank you Emma and the team - we wholly recommend your services!

December 14, 2019
Unprompted review
Rated 5 out of 5 stars

Stop what you are doing and use Sussex Mortgage Services!!

My time working with Emma and the team at Sussex Mortgage Services has been nothing else but 1st class.
We have gone through a very difficult first house purchase and the support was excellent and the follow ups made this much easier. She acts as a friend and is not afraid to tell you the truth. Listen to her and the process is much easier.
Emma worked her magic and got us a fantastic mortgage offer without any issues.
In the run up to working with SMS Ltd, I had spoken to many other mortgage brokers but I need to say this. Stop wasting your time with others and just call Emma. You will not be disappointing by the professionalism on offer here.
Emma works in a unique fashion to anything I have seen and after a 7 month time working together with difficult circumstances, I look forward to her calls and the friendship that has been built from it.
I cannot recommend highly enough!!!

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Flawless service with a smile!

Rebecca, Paula and all of the team have been fantastic. They have been supportive and helpful from start to finish and I cannot see myself going anywhere else for Mortgage advice. Thank you all again!

November 13, 2019
Unprompted review
Rated 5 out of 5 stars

Super service

Super service and great help to get everything sorted, helped get into our lovely new home and do all the work we want to to it making it extra special!

November 5, 2019
Unprompted review
Rated 5 out of 5 stars

Rebecca and the team were excellent

Rebecca and the team were excellent. I was a first time buyer so much of the paperwork was new to me. Rebecca was patient, helpful and explained everything clearly. The team were always quick to respond with any queries that arose. I cannot recommend Sussex Mortgage Services enough.

November 4, 2019
Unprompted review
Rated 5 out of 5 stars

Really very happy with the service…

Really very happy with the service provided by Sussex Mortgage Services. This is the second time we've used them, first time was to change our Life Insurance 6 months ago so when our mortgage deal came to an end we were back in contact with Emma from SMS.

Emma always strives to find the right deal and also suggests different approaches to test what we really want / need from a product which we really appreciate.

After settling on a product Emma was very diligent and helpful throughout the application process. We never had to chase Emma for feedback on progress and Emma was very sensitive around feedback times ensuring that it was a good time to talk.

October 16, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent and very helpful service from…

Excellent and very helpful service from Sussex Mortgage Services as my case was a bit complicated. They managed to help me get exactly what I needed and did all the hard work for me which was great as I had loads of other things to do. I would definitely recommend them. Very nice and pleasant and friendly too, which was good. And they seemed to know lots of people and have lots of knowledge which worked out very well. Thanks so much. I love my new house too!

September 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

This is the 4th time that we've used Sussex Mortgage Services Ltd and I will continue to use them for every remortgage or house purchase. Every contact has been highly professional and extremely prompt even when I've had issues with 3rd parties. They are able to provide competitive quotes for other services such as surveys and house insurance and all round take the stress and strain out of moving/buying a home.

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

Worth spending money on!

Emma has always been amazingly helpful and easy to contact. She has done my mortgage and remortgage and I will definitely use her again. Definitely recommend very highly.

September 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service, always on hand to help and answer any questions. Would highly recommend.

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent, professional service

Excellent service from Rebecca and team from start to finish! Very flexible meetings at home to work around feeding our little one.
Hassle free as co-ordination all taken care of with estate agents and solicitors. Would highly recommend!

September 2, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful

Emma helped us to find a mortgage provider despite lots of providers turning us down due to difficult circumstances. Overall would recommend!

August 2, 2019
Unprompted review

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