Sutton Spas Reviews 92

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

If you are looking for Spa/hot tub in the UK, I can’t recommend this company enough…Our hot tub was delivered in May and we are absolutely over the moon with it. It’s a genuine UK based comp... See more

Rated 1 out of 5 stars

I wouldn't go with Rotospa(Sutton Spas), nothing but issues. I've had a tub with a hole in the shell, leaks, the headrests degraded so I have black bits floating in the tub, the air relief valve snapp... See more

Company replied

Rated 5 out of 5 stars

Looked at several companies supplying Hot Tubs and decided on this one. Everything went very smoothly. It was delivered on time and after 12 months it is running great. Would recommend this UK based c... See more

Rated 5 out of 5 stars

I live in Kent and the day my spa was due for delivery the M25 had terrible delays, up to 2hrs.I was informed by phone and text regarding new arrival time.What a lovely young man Luke was who delivere... See more

Company replied

Company details

  1. Day Spa

Written by the company

Experts in Hot Tubs and Spas. We are a leading retailer for Rotospas, the UKs only hot tub manufacturer, right here in Birmingham! Why not pop over to our website to see our fantastic range.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

92 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Hot Tub

A very professional company with excellent customer service especially Zeb and Sophie. Would definitely recommend. A lovely birthday gift making many special memories Sue Smith

December 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Booked for a girly weekend... everyone had a lovely time. Staff are so lovely and real good fun! Thanks for making memories for us

December 6, 2018
Unprompted review
Sutton Spas logo

Reply from Sutton Spas

Thank you for leaving us a review Shirley, we really do appreciate you taking the time to do so. From Sutton Spas Team

Rated 5 out of 5 stars

Awesome spa time!

After sorting out the order everything was dealt with efficiently and in excellent time. Delivery guy was great did everything that was required and explained in detail how to use chemicals and control panel. Would recommend without hesitation.

December 5, 2018
Unprompted review
Sutton Spas logo

Reply from Sutton Spas

Thank you for taking the time to write us a great review Shaun, we hope to hear from you soon to top up your chemicals. Best regards, Sutton Spas Team

Rated 5 out of 5 stars

Super, splashing, great!

Amazing! We hired ours over a particularly wet weekend and it didn’t matter. The kids loved it and I have to say, so did we. Installation was made easy as the team who delivered knew exactly what they were doing. Very happy 😃

December 5, 2018
Unprompted review
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Reply from Sutton Spas

Thank you for leaving us such a great review Mrs McKeever, we hope you hire from us again? Sutton Spas Team.

Rated 5 out of 5 stars

Great service

Great service! Delivered and installed fully, even fitted the lids locks to hot tub by the delivery guys and control panel explained and how ronise the complimentary chemicals.

December 3, 2018
Unprompted review
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Reply from Sutton Spas

Thank you for leaving us such a great review Alison, it's much appreciated from the Sutton Spas Team

Rated 4 out of 5 stars

I’ve rented from Sutton Spas 3 or 4…

I’ve rented from Sutton Spas 3 or 4 times now and can highly recommend. Only hitch was a delayed gazebo delivery (which got sorted the next day) and the fact I’m never too sure if I’m keeping the spa water clean enough and the chemicals at the right level. My children seem to get sensitive skin in the spa after day 3 so I’ll only trust the water for a weekend hire!

November 28, 2018
Unprompted review
Sutton Spas logo

Reply from Sutton Spas

Hello Janette,

Thank you for your review.

Sensitive skin from spa use could be due to a couple of reasons. We can certainly address this on your next hire, we can use an alternative sanitiser which is softer for sensitive skin.

We (Sutton Spa Hire) will call you shortly to advise.

Thank you,


Sutton Spa Hire Team

Rated 5 out of 5 stars

Spa turned up on time and was located…

Spa turned up on time and was located and filled by 2 competent persons. I was then given a brief on how to use it. Very satisfied

November 28, 2018
Unprompted review
Sutton Spas logo

Reply from Sutton Spas

Thank you for taking the time to write Sutton Spas a review Mr Lee, we really do appreciate it.

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