Swapfiets Österreich Reviews 152

Super quick. Everything was done in 10 sec !

Thank you for the friendly service in German and English when required

super professional, most understanding and polite crew. it's been a pleasure doing business with you. wish i started earlier, compared to - especially in expediency and kraft/endurance of equipment (7 gear version a'la Bosch) - competitor, Get Henry

Great customer service and e bike also great. I would recommend swapfiets bikes everyone!

Great response and help

Simple, straight forward service.
Awesome!

All good although I would appreciate it if I could use the same account in different cities. As of now one needs a new email to rent in the next city.

Always polite and helpful.

Loved my bike! 10/10 would recommend
I even gave her a Name, i will definitely miss sunny

The delivery man was very nice and helpful

Friendly staff, who managed to anything in his/her power to solve my problem.

Very friendly service, Thank you!

I was helped very good and got a great bike within minutes after registration. Definitely a recommendation for anyone in Vienna who needs a good bike with great service included.

The clerk was extremely kind and the transaction was smooth: no problems whatsoever. The bike looks almost new and works perfectly.

had a flat tire which was changes within short time, nice and helpful

The company provides excellent bikes with superb service at an affordable rate. The only problem I had was that their location had changed from where I collected the bike to where I had to return it. So unfortunately, I went to the previous location only to have to continue on to find their new one so I could return my bike. I was on a very tight schedule luckily it worked out. I even called the main telephone line and got incorrect information.

I had stopped by the store a week+ earlier to get some information and look at the bikes. The team member then was super nice and helpful (5 stars for her), she also told me that she could sign me up for a bike subscription right there at the store. I returned a week+ later to find a really unhelpful team member who told me I had to sign up online and set up an appointment online, could not use their wifi connected spare tablet to do so, and when I asked her whether I could get a gray e-bike instead of the black e-bike she was about to give me (there were plenty of unassigned e-bikes and the gray bike was right next to the black one...), she first made it seem like it wasn't possible, and then made me feel like I was being really difficult... Once she gave me my gray e-bike and things returned to her comfort zone, she was informative and helpful.
Someone else might have walked away and decided the free City Bikes are a better option. It's not exactly the welcome and service one would wish for when dropping 75Euros a month for a bike.

Got an appointment fast and a "new" bike - everything was adjusted the way it was before. Done in 10 minutes, excellent!