I would recommend Swapfiets to anyone wanting to rent a bike in Vienna. Smooth process and amazing support from Sebastian!
Company replied
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See what reviewers are saying
The company provides excellent bikes with superb service at an affordable rate. The only problem I had was that their location had changed from where I collected the bike to where I had to return it.... See more
Company replied
It was fantastic. If the bike had an issue i just swung it into a swapfiets shop and they immediately replaced it. I usually ride street bikes, but this cruiser style bike was shocking zippy. I wa... See more
Company replied
Guys at the rental station were super. The Swapfiets customer service number was amazingly useless at resolving our account issues, but the guys at the store went out of their way to figure it out.... See more
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Company details
Written by the company
Das Fahrrad-Mitgliedschaft | Kostenlose Reparaturen – wann du willst, wo du willst | Wir machen Städte lebenswerter
Contact info
The appointment was Quick and smooth
The appointment was Quick and smooth. The person helping me was very polite and helpful. Would really recommend it
August 19, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey, Perfect! We are happy to hear that. If you need any help let us know.
Best,
Swapfiets 💙
Lovely service
The swapfiets colleague greeted med and showed me to my bike. I asked if I could have another colored bike, which I liked more and she was very helpful in finding me the color and size that I needed. She explained the system and how the subscription works. Very nice and friendly.
August 16, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Alma,
We are pleased to read that you enjoyed the service.
👌😃 We wish you a lot of fun with your bike and a good ride.🚴♀️
Warm greetings,
Swapfiets💙
Staff was really helpful and friendly
Staff was really helpful and friendly. Thank you for the nice experience!
July 26, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey, thank you so much for your feedback to us. .🤗
We are really happy about that.
Best regards,
Swapfiets 💙
Very enjoyable
Very nice and competent lady in the shop. And very patient while my online registration took ages due to internet problems. Great customer experience 👍
July 9, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Rolf,
thank you very much for your feedback.😃👍
We are very pleased that you liked our service so much. 🙋♂️
Thank you and best regards,
Swapfiets💙
the idea is great.
the idea is great.
my e-kick worked as it should.
Personal is nice and friendly.
bad:
could not find the help I needed on homepage
noone ever called back (3 trials)
adresses cannot be found on homepage
June 28, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Kletzl,
thank you very much for your feedback.
We are glad that you like the e-kick so much.🛴😃👍
If you would like, please contact us directly
at the phone number: +493 070 014 500 or e-mail us to info@swapfiets.de
and we hope to find a solution.🤗
Greetings,
Swapfiets 💙
Reply from Swapfiets Österreich
Hey Maja,
thank you very much. 😇
We are always happy to read that the service worked great. 😃👍
Best regards,
Swapfiets💙
Excellence Service And Managment i have…
Excellence Service And Managment i have many experience of the many rentls shops in the Vienna but sweipfiets one of the best
June 18, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Shahzada,
thank you so much for your praise to us.
We are glad that you enjoyed it with us.✌️😎
Greetings,
Swapfiets💙
Wonderful service
Wonderful service
Good explanation about the bike and how the system works
June 15, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey, Thank you so much! We are very happy to hear that. 😍 If you need some help let us know! 🚲💙
Reply from Swapfiets Österreich
Hi Martin,
we are very pleased to read.😃👍
Have a good trip!🚴♀️
Sincerely,
Swapfiets💙
Easy to get along
Easy to get along, uncomplicated process and quality costumer care.
May 12, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Marco,
thank you very much for the recommendation.🙋♂️
Everyone gives their best to make our members Happy. ✌️😃
Best wishes,
Swapfiets💙
Very good and helpful service that…
Very good and helpful service that explained me everything about the subscription in detail. The bike is in perfect condition, I even got a basket on my request. Thanks!
May 11, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Varvara;
it’s nice to have you with us.
We thank you for the friendly feedback! 😃
It greets Team Swapfiets 💙
Very friendly and Great support..
Very friendly and Great support... and i really enjoy the bike. Big Thanks to your staff
May 10, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Olivia;
thank you so much for the words of appreciation.🙌😃
We wish you a pleasant journey! 🚴
Best regards,
Swapfiets 💙
I love it 😍
So happy with my new fiets! Thank you Swapfiet Austria Team. 🙏🏻 I will be enjoying my rides in town, so easy and carefree!
May 3, 2021
Unprompted review
Reply from Swapfiets Österreich
Hey Sela,
thank you so much for your feedback to us. .🤗
Our swapper colleagues will be happy about that.
Best regards,
Swapfiets 💙
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