Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

Company replied

Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Symonds & Sampson - Thank you Daniel and Steve

We sold our house through Symonds & Sampson who were incredibly professional and helpful.

Daniel Magee and Steve Allen were particularly friendly, easy to deal with and very communicative throughout the whole process. Through our home selling and searching process, they were always there to keep me in the loop and share their knowledge and advice.

We wouldn't hesitate to use Symonds & Sampson again.

September 30, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Mr Thomas, thank you for your kind words. It was a total and utter pleasure helping you sell and then buy a house. We are delighted we were able to help you achieve your dream home. Wishing you and your family all the best for the future, from Steve, Daniel, and all the Bridport team

Rated 5 out of 5 stars

Excellent experience

Really helpful, friendly and positive experience from beginning to end. It was emotional selling my Dad's property but they were with us all the way. Daniel Magee was very open, helpful and attentive. Isobella Rumsby was also very responsive. They went the extra mile.

September 10, 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you so much, Ruth, for your kind words. It was a pleasure to work with you and we are so pleased with how things went. All the very best for the future, from Daniel, Isobella, and all the Bridport team

Rated 5 out of 5 stars

very good

Daniel Magee dealt with the purchase of my new house and he made the process very easy. Good communication and a friendly and positive attitude made him stand out.

September 27, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr Ralph, thank you for your kind words. It is great to receive such a lovely review, we hope you have many happy years in your new home. Best wishes from Daniel and all the Bridport team

Rated 5 out of 5 stars

Great service !

We found Morgan Fry at Symonds and Sampson Wimborne to very knowledgeable, helpful and prompt in all our interactions over our transaction. Quality service makes the whole process much easier !

September 25, 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you very much for your kind words, it was an absolute pleasure to work with you as a purchaser. Wishing you all the very best with your land, from Morgan and all the Wimborne team

Rated 5 out of 5 stars

Extremely impressed with Symonds and Sampson

We have been extremely impressed with Anabel's professionalism in helping us with the purchase of our property. We had some problems with a lack of communication from other buyer's solicitors along the chain, but Anabel persevered and kept in touch, which was so reassuring at such a stressful time. I would also mention that we appreciated the help that Will offered us in arranging a viewing at very short notice. I have no hesitation in recommending their services.

September 23, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr and Mrs Tanner, thank you for your kind words, you were a delight to correspond with. Your property purchase was rather lengthier than hoped, however you remained calm, polite, and understanding throughout the process so thank you. We very much look forward to welcoming you to Marnhull. Best wishes from Anabel, Will, and all the Sturminster Newton team

Rated 1 out of 5 stars

Absolutely awful company

Absolutely awful company, no help what so ever when we were vacating our rented property. We had to chase them for what we should be doing with the house, a checklist etc…we heard nothing from them for weeks then a week before we were due to leave they then send us an email with everything they needed to be done but however with the lack of time they gave us to get it done was completely unrealistic.
Unless you want to do the work yourself and constantly chase them then they are for you!
Also really bad attitude and no help what so ever. Will never buy or rent a house with this company again.

September 9, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Ms Atack, we're sorry that you have had reason to leave a negative review. We take all feedback seriously, and will address any complaints raised in a confidential and professional manner.

Rated 5 out of 5 stars

Brilliant experience.

I bought and sold my property through Symonds and Sampson. Vicky one of the sales team was excellent. She was friendly, professional and nothing was too much trouble for her. Always had a smile on her face. Excellent service. Thank you so much.

September 9, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Doreen, thank you so much for your kind words. It was a pleasure to help you to sell your house, and we're pleased we could help you with finding your new home as well. Wishing you all the best for the future, from Vicky and all the Yeovil team

Rated 5 out of 5 stars

Exceptional Agent

After using another agent, who were really poor, to try and sell my property, I was recommended to use Symonds & Sampson, Poundbury. I am so glad I did as they have been superb all the way through. I felt confident the moment I was put into contact with Peter Grout-Smith and all the Symonds & Sampson team in the Poundbury Office. Communication has been excellent and I was kept informed at every step in a professional and friendly way. Nothing was too much to ask and the replies were prompt, honest and detailed. This is by far the best experience of house selling I have had and I cannot recommend them highly enough.

September 19, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Julie, thank you very much for your kind and thoughtful words. It was a pleasure acting on your behalf for the sale of your apartment. We’re pleased to hear that your experience with the Symonds & Sampson Poundbury team was such a positive one. Thank you again, and best wishes from Peter and all the Poundbury team

Rated 5 out of 5 stars

Great service...

We bought a property via Symonds and Sampson, Surminster Newton branch and was lucky enough to have Anabel as our 'go to' person.
She has been so helpful throughout, and always kept us informed about what was going on throughout the long, drawnout saga of our particular purchase.
I would definitely recommend Symonds and Sampson.

September 18, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr & Mrs Costidell, thank you for your kind words, it was a pleasure to help you with your purchase. It was a more complicated transaction but you were patient and a delight to correspond with. Wishing you all the best in your new home from Anabel and all the Sturminster Newton team

Rated 1 out of 5 stars

Rude and hugely unhelpful I would not…

Rude and hugely unhelpful I would not recommend! You really need to improve your customer service and phone manner!

July 1, 2025
Unprompted review
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Reply from Symonds & Sampson

We are sorry to hear that you haven’t had a positive experience with our firm. As we said in response to your previous review, we cannot locate your name on our system, however, we would welcome the opportunity to help you if you would like to contact Daniel Magee on 01308 422092 or dmagee@symondsandsampson.co.uk, we will do all we can to assist.

Rated 5 out of 5 stars

First class service from Symonds &…

First class service from Symonds & Sampson Sherborne! We feel so fortunate to have had the support of this fabulous team in our sale and next purchase. Not only was everyone we dealt with knowledgeable and reassuring, but they proved wonderfully unflappable when the inevitable hiccups occurred. Sophie has been utterly brilliant - confident, communicative and able to galvanise all parties into action when needed! Highly recommend.

September 10, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear JC, thank you for taking the time to leave such a kind review. It was a pleasure to help you to sell your lovely house. Wishing you all the best from Sophie and all the Sherborne team

Rated 5 out of 5 stars

Don’t normaly leave review but the…

Don’t normaly leave review but the journey from viewing the property to the purchase has give faith in estate agents (I’ve brought a few properties estate agent have always been a nightmare)
So hats of the them
Now for my next adventure with my purchase in Weymouth my happy place

August 13, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Stephen, thank you for taking the time to leave the great review, it’s most appreciated. Wishing you the very best from all the Poundbury team

Rated 5 out of 5 stars

Fantastic outfit, highly recommended

We recently bought and sold using Symonds & Sampson, Sherborne. Sophie was superb throughout the process, pro-actively moving things along and keeping us updated. We had a choice of agents when selling and I am pleased we chose the team at Symonds & Sampson.

August 21, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Will, thank you for your kind review. It was a pleasure working with you! Wishing you all the very best in your lovely new home, from Sophie and all the Sherborne team

Rated 5 out of 5 stars

Best estate agents in Yeovil

From the valuation of my late parents bungalow through to exchange of contracts and ultimately completion, the staff at Symonds and Sampson, Yeovil have always been very friendly but professional and we felt very supported throughout the entire experience at what was a very stressful time. We have sold several properties through Symonds and Sampson in the past and would thoroughly recommend them to anyone buying or selling a property. We never felt pushed into anything or pressurised at all and felt they were fair to both us, the sellers and also our buyers.

August 30, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Lynn, thank you so much for your kind review. As before, it was a pleasure working alongside you in what must be a very difficult time. Do keep in touch, and thank you for allowing us to market your lovely bungalow. Best wishes from Jeremy and all the Yeovil team

Rated 5 out of 5 stars

Symonds and Sampson Beaminster Office

Symonds and Sampson Beaminster Office

Caroline, James and the team in Symonds and Sampson Beaminster are absolutely amazing! They took me through the entire process of selling my late mother’s house and held my hand, reassured me and worked incredibly hard in what is a very challenging market to get the sale done! They are an incredibly professional and hard working team and a definite cut above the rest! If you are selling in Beaminster they are the only choice. Highly recommended! Thank you S and S Beaminster you made what was a challenging and emotional process as easy as it could be!

August 28, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Natasha, it was indeed a challenge and you stuck with us through the many ups and downs that came with the sale. Thank you for your kind words and for your trust in us to get it through. Wishing you the very best from Caroline, James, Matthew, and Jane.

Rated 5 out of 5 stars

Symonds and Sampson review

Symonds and Sampson have very good knowledge of the land in question. Morgan provided very sound advice about the marketing, timing and method of sale. Morgan expertly negotiated on my behalf and has kept in regular touch during what has been a long and drawn out process, none of which has anything to do with Morgan or Symonds and Sampson.
My family has used Symonds and Sampson's services for years and always been very pleased with their friendly and supportive approach.

August 27, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Lisa, Thank you for your kind words. It has been a pleasure to act on your behalf, and I am delighted we secured a successful outcome for you. Best wishes to you and all the family, Morgan

Rated 5 out of 5 stars

Great team, friendly and reliable

I truly appreciated the excellent service, commitment to the client and sound professional advice in managing and then selling our land.

August 21, 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you for your kind review, we are pleased to have been able to help. Best wishes from all the Symonds & Sampson team

Rated 5 out of 5 stars

Axminster - Efficient and pleasant team

Symonds and Sampson Axminster team provided a first class service for our purchase. They were friendly, informative and helpful. We would highly recommend them.

August 7, 2025
Unprompted review
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Reply from Symonds & Sampson

Thank you for your kind words! Congratulations on your purchase, and we’re delighted to welcome you to Axminster. We all wish you the best and hope you’ll be very happy in your new bungalow. Best wishes from all the Axminster team

Rated 1 out of 5 stars

Last minute cancellation

The last minute cancellation from the Sherborne Office meant we were unable to cancel booked accommodation and also travel expenses, 260 mile round trip , this is a considerable sum of money. I would be very wary of this outfit.
I am in receipt of your reply. I am not convinced and think that people who live a long distance away should remain wary due to the costs involved.
David Jenkins

June 9, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear David, we welcome all feedback and never want to cause inconvenience. However, we have to put our clients' wishes first and sometimes this means causing disappointment to prospective buyers.

Rated 5 out of 5 stars

Planning Permission

We would highly recommend the team in Sturminster Newton to help with future planning permission. James and Andrew took us through the process beautifully, giving us all their knowledge and guidance enabling us to achieve Q planning followed by full planning permission, this would have not been possible without them. Thank you for making it possible to build our dream forever home.

May 22, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Isobel, thank you for your 5 star review. It was a pleasure working with you both and we hope you will be very happy in your new home! All the best, James & Andrew

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