Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

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Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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Replied to 87% of negative reviews

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Poundbury apartment

I recently bought an apartment on Poundbury through this firm of estate agents.
At all times Peter Grout Smith and his team kept me fully up to date and any problems were quickly and efficiently sorted.
I had previously failed to complete on 3 other potential homes but having someone like Peter who knows the Poundbury market so well I can thoroughly recommend their services, knowledge and skills.
Thank you so much for your expertise and kindness throughout.

August 1, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Carrie, thank you so much for your lovely words. It has been a pleasure to find you the right home, especially after your previous disappointing experiences. Best wishes from Peter and all the Poundbury team

Rated 5 out of 5 stars

Steve and Isobella from the Bridport…

Steve and Isobella from the Bridport office have been an incredible duo, leading to the successful sale of my property in challenging market conditions. I received regular updates throughout the marketing and conveyancing process and nothing was too much trouble for them. Isobella in particular went above and beyond once the sale was agreed, to make sure administrative issues were dealt with in my absence, due to being remote from the property.

July 28, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Alison, thank you for your kind words. It was a pleasure working with you. Best wishes from Steve, Isobella, and all the Bridport team

Rated 5 out of 5 stars

Thank you so very much Daniel - Bridport Office

Firstly, I have to say, Symonds & Sampson didn't sell our property, (long story), BUT Daniel was amazing. His help and advice was far superior to the help and advice we received off Callum from Goadsbys estate agents, who were selling our property. Callum did more to help our buyers than he did to help us. After the first viewing, Goadsbys advice was to drop the price of our property.
Throughout the whole process of selling our property, I had to chase Callum for updates. When I rang to speak with him, I was told 'he's currently out, but will call you back once he's back in the office.
We got to the stage where we went to Symonds and Sampson and asked them to sell for us.
Once they had our property on their books, Goadsbys rang to say they had a buyer.
We were messed about constantly by Goadsbys.
We went to Daniel for advice several times, he was brilliant. He helped us far more than Callum. I can't thank Daniel enough for helping us through what was a very long and arduous time.
Bear in mind, Symonds and Sampson were NOT our estate agents.

July 10, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Anjie, thank you for such positive words about Daniel. We are pleased we were able to help, even if we didn't manage to get you the buyer. Wishing you all the best in the future from all the Bridport team

Rated 5 out of 5 stars

Great communication

Great communication, very pleasant staff who listened and worked with us to achieve a result. They worked very hard for us. Would recommend!

July 21, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Nick, thank you for your kind words. It has been a pleasure helping you to find a tenant. Best wishes from all the Bridport Lettings team

Rated 5 out of 5 stars

Smooth Moves & Sound Advice: Renting Made Easy with Nicky at Simmons & Sampson

I recently had the pleasure of working with Nicky from Symonds & Sampson when searching for a new place to rent, and I must say, it made the whole moving process a fair bit easier than I’d bargained for. From the off, Nicky was quick off the mark, introducing me to properties that matched my letting requirements.

What stood out was how influential she was in the decision process, but never pushy—she gave me proper space and time to think it over, ensuring I was choosing the right place for myself and my family.

The wider Symonds & Sampson team were solid too. Communication with the rest of the team was friendly and mostly smooth. The handover of keys and paperwork was handled efficiently.

I did notice, now and then, that with the team juggling a heavy workload and the odd bit of job-sharing, some details slipped through the net. That said, the overall experience was still very positive and left me feeling confident about using Symonds & Sampson again when the need arises.

All in all, if you’re looking for someone who will look after your interests, keep things friendly and straightforward, I’d recommend Nicky and her team. Top job, cheers!

June 24, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Robin, thank you so much for such a lovely review! It was a pleasure helping you and your family. Best wishes from Nicky and all the lettings team

Rated 5 out of 5 stars

Outstanding estate agents

The staff at Symonds & Sampson Ilminster were consistently outstanding: efficient, supportive, light hearted and endlessly reassuring. I have moved house multiple times over a long life but these guys outshone any previous estate agents. To summarise in 2 words: they cared. I would make a special mention of first and foremost Jonathon and also Georgie and Julie.

July 18, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Bronwen, thank you very much for your kind and thoughtful words. It was a pleasure acting on your behalf for the sale of your cottage. We’re pleased to hear that your experience with the Symonds & Sampson Ilminster team was such a positive one. Thank you again, and we wish you every happiness in your new home. Best wishes from Jonathan, Georgie, Julie, and all the Ilminster team.

Rated 5 out of 5 stars

Highly recommend Beaminster Symonds and Sampson

Matt and the team were supportive from the very beginning of the process, when we didnt purchase the house we were hoping to buy they were kind and compassionate. We never felt like there were any showy sales pitches, just genuine care and consideration.

We sold with S&S quickly and they always felt invested in the process for us. We found the home we wanted to buy and Matt was exceptionally proactive in chasing the chain which helped relive (some!) stress. We cant thank you all enough Beaminster Symonds and Sampson! I would, and have been recommending you whenever anyone mentions moving. Thanks, Ad and Cat Thorneycroft

June 27, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Ad and Cat, thank you for the great review, it’s most appreciated. It was a pleasure to work with you, from start to finish. We all wish you the very best, from Matt, Caroline, James and Jane

Rated 5 out of 5 stars

** Professional Service Throughout **

If you are looking to sell your property in Dorset, choosing Symonds and Sampson would be the best decision. We sold our property with Symonds and Sampson last year and want to say a big thank you to Caroline, her team and especially Matt at the Beaminster Office for all he did to ensure a swift sale that achieved what we wanted in all respects. Thank you!

October 10, 2024
Unprompted review
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Reply from Symonds & Sampson

Dear Grace, thank you for your kind words. You were wonderful to work with as a very proactive and positive vendor! We hope all is well with you and, if you are ever passing through Beaminster, please do drop in and say hello. Best wishes from Caroline, Matthew, James, and Jane.

Rated 5 out of 5 stars

Buying a house is stressful

It is well known that buying a house is up there as one of the three most stressful things you can do in life. Part of the stress is caused by many Estate Agents not seeming to realise that while they are selling a house, we are buying a home. As part of the buying process, it has been a very real pleasure to experience the helpful, knowledgeable, and understanding staff at S & S Yeovil. It was easy to arrange the viewing, which was conducted by Mrs. V. C, who was pleasant, friendly, and very helpful. We didn't feel rushed and had time to 'feel the property put ot's arms round us'. Other contacts with the Branch have produced the same helpful approach.

July 8, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Roger, thank you so much for your lovely words about Vicky, it's so kind of you. As the seller of the property you are purchasing is also buying through us, hopefully it will be a smooth transaction! Best wishes from Jeremy and all the Yeovil team

Rated 5 out of 5 stars

Great service from a great team

We were selling a listed thatch cottage which is quite niche and would not appeal to everyone. However Caroline’s team managed to find us a buyer and held our hands through the process to completion. I would happily recommend them if you’re looking to sell your house.

July 9, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear John and Linda, thank you from us all. It was a pleasure working with you and we wish you the very best for the future. Kindest regards from Caroline and all the Beaminster team

Rated 5 out of 5 stars

Buying a cottage in Devon

We dealt with the residential sales team when buying a cottage in Beer. Their local branch was in Axminster. They were excellent, very friendly helpful and professional. If we ever sell we would ask them to handle the sale
Liz and Tony

July 4, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Liz and Tony, thank you for your very kind review. It was a pleasure to help you find your new home in Beer and we hope the sun continues to shine for your beach walks. With very best wishes from all the Axminster team

Rated 5 out of 5 stars

Great experience …

Great professional service by all at the bridport office.

June 27, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Margaret, thank you for your kind review! Wishing you all the best in your lovely new home from all the Bridport lettings team

Rated 5 out of 5 stars

Great communication from Ryan at Blandford

Efficient, professional and friendly experience when selling our bungalow. Ryan at the Blandford Forum office kept us up to date with regular communication. The whole process from initial marketing through viewings and on to sale was speedy and the hiccups which did occur were dealt with swiftly and effectively.
Highly recommend this estate agent.

May 29, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Richard, thank you for your kind words and glad we managed to secure you a successful sale. Wishing you every happiness in Buckinghamshire! Kind regards, Ryan and all the Blandford team.

Rated 5 out of 5 stars

A Good Lettings Team

Good professional service from a very nice team of girls in the Lettings Dept. A comprehensive service with experience and knowledgeable staff, I thoroughly recommend Symonds & Sampson for your Let.

June 24, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Trevor, thank you for your kind words. It has been a pleasure helping you to let your property. Best wishes from all the Bridport team

Rated 5 out of 5 stars

Excellent service from start to finish

As first time landlords we were hopeful for a smooth and quick turnaround on letting our new property and what a service we got! Rosie from the Poundbury office was absolutely brilliant! Her communication was second to none, and the whole process was seamless….so seamless in fact that the new tenants moved in three weeks to the day after it was first marketed! You couldn’t ask for better service than that. Thank you so much Rosie.

June 17, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Hannah, thank you for your kind words. It was a pleasure to help you to find tenants for your property. Best wishes from Rosie and all the Poundbury team

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish dealing with our purchase of a property. Agents were courteous, informative and respectful throughout. Would recommend to anyone without hesitation.

May 30, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Mr and Mrs Thorne, it was our pleasure assisting you in securing your new family home. We wish you every success for the future and hope you have many happy years at the property raising your family. Best wishes from Neal and all the team

Rated 5 out of 5 stars

My first time buying at an auction

My first time buying at an auction, the team at Symonds and Sampson are excellent, put me at ease and gave me all the information I needed. Always available and with me every step of the way. From hammer to completion in a week! what service. A special mention to Shula !

May 16, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Phil, thank you for your kind feedback. We hope you enjoy your lovely cottage! Best wishes from Shula and all the auctions team

Rated 5 out of 5 stars

Brilliant and friendly

Brilliant and friendly communication throughout the whole process. Nothing was ever too much trouble. Prompt action when faced with small issues. Special mention for Levi and Cathryn, your hard work was very much appreciated!

April 3, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Chloe and Shane, thank you for your kind words. It was a pleasure to help you find your new home. Best wishes from Levi, Cathryn, and the Blandford team

Rated 5 out of 5 stars

Shula and Mark were very professional…

Shula and Mark were very professional throughout! Communication was excellent and the end result was a sale - highly recommended!

May 16, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Henry, thank you for your kind words. It was a pleasure to act on your behalf. Best wishes from Mark, Shula, and all the auctions team

Rated 5 out of 5 stars

Wonderful experience

My partner and I recently bought our very first property at auction with Symonds & Sampson on the 16th of May, and the whole experience was genuinely brilliant. As first-time buyers, the process felt quite overwhelming at times, but the team went above and beyond to support us.

We only viewed the property two weeks before the auction and completely fell in love with it. From that moment on, Shula was absolutely incredible – always friendly, quick to respond to all our calls and emails, and genuinely lovely to speak with. She was so helpful, calm, and reassuring, which made all the difference during what could have been a very stressful couple of weeks.

We also want to say a big thank you to Ann, who showed us the property a couple of times. She was so patient and warm, always up for a friendly chat and made us feel completely at ease.

Auction day was nerve-wracking, but every single member of the Symonds & Sampson team we met was polite, supportive, and kind. They helped make a daunting process feel exciting and positive.

We’re so grateful to the whole team and would absolutely recommend Symonds & Sampson to anyone – especially fellow first-time buyers. Thank you again!

May 16, 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Elle, thank you for your kind words. I’m so glad we’ve made the process of buying your first home as exciting as it should be! We can’t wait to see what you do to the place, it’s so nice knowing it is going to be a loved home once again. Best of luck from Shula and all of the auctions team

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