Sytner Group - Aston Martin Nottingham Reviews 

368
TrustScore 4.5 out of 5

4.6

2 Thane Road, NG7 2TG Nottingham, GB


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Rated 4 out of 5 stars

We recently purchased an Audi A3S from your Nottingham branch. We would like to say that Waqar Hussein, the sales person assigned to us was very helpful and patient guiding us through the technology a... See more

Rated 5 out of 5 stars

I made an appointment to wait as I thought the battery in my Vantage was failing. I kept it on a conditioner but all batteries must have a finite life span. A full inspect of the car was performed and... See more

Rated 5 out of 5 stars

Great service as per usual from Jake and the team as Aston Nottingham. Nothing is ever too much trouble and the car always comes back gleaming. From the point you enter into the showroom the team... See more

Rated 5 out of 5 stars

5 stars for these guys spoke to jess grice on my new purchase. st3 stealth grey ford focus 2018 plate shes helped me along the way for my new vehicle I pick up.next week I cant wait I recommend this c... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

368 reviews

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4.6

All reviews

(368)

12,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Great deal excellent staff will…

Great deal excellent staff will recommend this dealer to anyone who’s after an Aston Martin
Big thanks to Justin

June 22, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you for taking the time to leave us a 5* review, Mr Kenyon! We are thrilled you had a brilliant experience here at Aston Martin Nottingham. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Rhys was very helpful

The sale department was very nice and helpful

June 21, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you for your 5* review and comments, Mr Hammadieh! Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

All the team at Aston Martin are first…

All the team at Aston Martin are first class; nothing is too much trouble, special thanks to my service advise Jake who arranged everything, including office space while I waited.

May 21, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you Tom for your kind words and 5* review of your experience with our team. We look forward to seeing you again. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

The whole process right from initially…

The whole process right from initially looking round the showroom to driving away was an absolute pleasure.
No hard sell tactics just helpful advice and attentiveness.
Excellent customer service from the minute you enter the showroom door, Oliver in sales was excellent extremely informative and on handover went through everything in and outside the car in fine detail.

All in all a great experience.

May 29, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much Mr Sutton. All of the team here at Aston Martin Nottingham are very grateful for your wonderful comments about your experience. Kind Regards, Allan Dennis. Head of Business.

Rated 5 out of 5 stars

Brilliant service

Brilliant service
picked vehicle up for a service then returned it a few days later. i will definitely use again.

May 21, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you for your 5* review Mr Igoe. We appreciate you kind comments. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Great service as ever.

The whole experience from the receptionists and the Service Dept goes well above expectations.

May 9, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you for your 5* review and kind words regarding your experience here at Aston Martin Nottingham. We look forward to welcoming you back into our showroom in the future. Kind Regards, Allan Dennis. Head of Business.

Rated 5 out of 5 stars

Amazing team and excellent service

Excellent service, friendly and a great experience, easy to deal with, no hard sell and the whole experience was wonderful

April 28, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your kind comments and 5* review, Martin! Kind Regards, Allan Dennis. Head of Business

Rated 5 out of 5 stars

Just purchased the Aston Martin DBX

Just purchased the Aston Martin DBX -
Wonderful service from start to finish and would like to thank your sales executive Mr Oliver Ball for his excellent customer service.
I would not hesitate to purchase another vehicle from yourselves.
Highly recommend - Kindest Regards.

April 24, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your 5* review and positive comments. Oliver is pleased to hear you enjoyed your experience. We look forward to seeing you again. Kind Regards, Allan Dennis of Business.

Rated 5 out of 5 stars

Aston Martin Nottingham are the best…

Aston Martin Nottingham are the best dealership I have ever dealt with by a mile a credit to the Sytner group thank you to both Simon and Ethan. we will buy with you again.

April 25, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you for your 5* review and wonderful comments! Both Simon and Ethan are very grateful. Kind Regards, Allan Dennis. Head of Business.

Rated 5 out of 5 stars

Realising a dream

We have been going back and forth with Aston Martin Nottingham for the last 12 months trying to find the right car, they have show amazing patience and customer services, even though I might have come across as a tyre kicker. We have been dealing with Gerald from the very first visit, showing us everything about the car and offering a test drive. Gerald is a complete gentleman, and key in finding us the right car.

Owning an Aston Martin is a dream come true, and thank you for your help in making it happen.

April 25, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your review and 5* rating Mark! Gerald is thrilled with your comments. Congratulations on finding your dream car. Kind Regards, Allan Dennis. Head of Business

Rated 5 out of 5 stars

Always a pleasure

April 2, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your 5* review, Mr Shelton! Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Customer Service like it used to be!

Seriously, this is the best customer experience I have had in my entire history of car ownership (which is saying something given it spans a good 20+ years and includes most premium car brands).
Every visit to Aston Martin Nottingham is a complete pleasure - it’s basically customer service like it used to be and a standard rarely experienced today.
Anthony Kennedy who runs the service department deserves a particular shout out, for quite honestly providing the most outstanding customer service every time I visit the dealership - so good in fact that I am prepared to travel an hour and half to drive to Nottingham instead of using my local Aston Martin dealership.
So in view of all of this, I wanted to say a sincere thank you and recognise the fantastic service Anthony and his team have continued to provide me over the last 3 years. Particularly when exceptional customer service is fast becoming a dying art!
Love it! Thank you!

Jordan Barry.

April 11, 2023
Unprompted review
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your 5* review and kind comments! We are pleased to hear that you have had such a wonderful experience here at Aston Martin Nottingham. Anthony and the team are extremely grateful for your comments. We look forward to welcoming you back to our showroom. Kind Regards, Allan Dennis. Head of Business.

Rated 5 out of 5 stars

Good service is a much undervalued…

Good service is a much undervalued commodity these days. Aston Martin Nottingham have serviced and MOT'd my 2005 DB9 Volante twice now and on each occasion the service and workmanship have been first class. The car always drives away as good as it could be.

March 27, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank You for the kind words Stephen .

Rated 5 out of 5 stars

The friendly and efficient service.

The friendly and efficient service that I recieve when I visit Aston Martin Nottingham is superb.
There is nothing ostentatious or false about it, it is just a very pleasant team of people doing a great job.
Jake Saleh in service is particularly helpful and pleasant, but so are the girls on reception.
Providing me with an office so that I could work why I waited was much appreciated and all part of that Aston Martin owners experience that is so special.

March 27, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your wonderful comments and five star review, Mr Statt! Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Organised very welcoming and good service…

Organised very welcoming and good service

March 24, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Hi Rob, thank you very much for your 5* review and positive comments. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Excellent service

A great team at Nottingham. We are always treated courteously on a visit. Ashley in Service Dept always does his best to solve any issue. Excellent coffee. Loving our Rapide S.

February 11, 2023
Unprompted review
Sytner Group - Aston Martin Nottingham logo

Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your kind words and 5* review, Carol! We're very glad you enjoyed your experience here at Aston Martin Nottingham. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Spoke to senior personnel to discuss my…

Spoke to senior personnel to discuss my vehicles issues.very professional and informative. Staff courteous.

March 10, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you for you kind comments and 5* review, Mr Probert. We are happy we could help. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Oliver was extremely helpful and made…

Oliver was extremely helpful and made buying a pleasure. The showroom is also excellent and all were very welcoming. Any questions or issues were met with a can do attitude. Would recommend and will use again.

February 16, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you very much for your 5* review, Oliver is thrilled with your kind words. Kind Regards, Allan Dennis, Head of Business.

Rated 5 out of 5 stars

Always pleasant helpful staff all…

Always pleasant helpful staff all issues are discussed and resolution
Found

February 27, 2023
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Reply from Sytner Group - Aston Martin Nottingham

Thank you Mr Browne for your 5* review and wonderful comments. Kind Regards, Allan Dennis, Head of Business.

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