This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
Company replied
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Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
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I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
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"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.8
Excellent
245 reviews
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Reply from Sytner Group - Bentley Birmingham
Mr Millman, thank you very much for your 5 star review and we very much hope you enjoy your beautiful new Bentley. We look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business.
Excellent level of service and…
Excellent level of service and communication during the process
February 19, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good Morning Mr Blakemore, what a lovely Google Review and Rating to receive in my inbox this morning thank you very much for taking the time to review us and rest assured your kind comments. It is very much appreciated. We look forward to being of service to you for many years to come. Kind regards, Chameli Chowdhury Marketing Manager
Reply from Sytner Group - Bentley Birmingham
Morning Mr Winkless thank you so much for taking the time out of your day to submit a 5 Star Google Review and Rating of Bentley Birmingham it is most appreciated. Warm regards, Chameli Chowdhury Marketing Manager.
The personal service and attention to…
The personal service and attention to detail in all aspects of my dealing with Mr James Waterman where exceptional throughout.I cannot fault his ability to provide constant communication even whilst he was on a short vacation. I was being offered similar deals by other suppliers, but decided I did not want to deal with anyone else either now or in the future.
November 29, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good Morning Mr Selby, thank you for your 5* Google review of Bentley Birmingham especially James who has gone above and beyond for you on the day and its pleasing to know it has left a lasting impression. We would also like to take this opportunity to thank you for your business and hope to see you soon. Kind regards Chameli Chowdhury Marketing Manager
Reply from Sytner Group - Bentley Birmingham
Good Morning BK, thank you for your 5 star review and your kind words of Bentley Birmingham. Regards Chameli Chowdhury Marketing Manager.
Very happy with the service and…
Very happy with the service and everyone was very helpful and pleasant. Thank you!
November 15, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Iommi, thank you very much for your continued support of our business and your 5 star review. I know John enjoys dealing with you very much and we look forward to welcoming you back to our business soon, kind regards Nick Hattersley, Head of Business, Bentley Birmingham.
Always helpful efficient and exceed…
Always helpful efficient and exceed expectations
November 5, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Mr Gibbs, thank you for your kind words about Bentley Birmingham, however your star rating doesn't match your review, I assume its a mistake. However thanking you for leaving us a Google Review. Kind Regards Chameli Chowdhury Marketing Manager
The news wasn’t good, but the service was excellent!
I sent my 5 year old Bentley in for its 6 year service, an expensive visit for various reasons, but I have to say the detail of the mechanic’s video, complemented by the excellent service from Claire Taylor made the bill so much easier to accept.
I didn’t buy my Bentley from this dealer, but I will defiantly be buying my next from them!
November 4, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Moxham,thank you so much for submitting such an in depth Google Review and Rating of Bentley Birmingham it is most appreciated as is your commendation of Claire Taylor rest assured your kind comments have been relayed. May I take this opportunity to thank you for your continued business and loyalty towards Bentley Birmingham and we look forward to welcoming you back for many years to come. Kindest regards, Chameli Chowdhury Marketing Manager.
Simply the best
Simply the best. I have been using Sytner Birmingham (Bentley) for a few years now. I won't go anywhere else, despite living in Hertfordshire! Totally reliable and trustworthy with excellent communications.
October 30, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your superb 5 Star review. The team here in Birmingham work really hard to deliver a great customer experience and we are delighted we have hit the mark with you and look forward to welcoming you back to the business in the future, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.
5 Star service as always
5 Star service as always. I know we pay for it along the line but it does what it says on the tin !!
October 29, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Hill, thank you very much for you 5 star review. The team here work hard to deliver great customer service and it appears we hit the mark with your most recent experience, thank you and we look forward to seeing you next time, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.
Outstanding service
Outstanding service. Professional, personable and welcoming staff who are straightforward and helpful in my experience. I fully trust their expertise, skill and judgement and have been completely satisfied in the service I have received. They offer exceptional customer service.
October 16, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good Morning Cathy thank you so much for submitting such an in depth Google Review and Rating of Bentley Birmingham it is most appreciated. May I take this opportunity to thank you for your continued business and loyalty towards Bentley Birmingham and we look forward to welcoming you back for many years to come. Kindest regards, Chameli Chowdhury - Marketing Manager
Excellent service!
Excellent service with professional friendly staff. Nicholas was my service advisor and completed my Citnow covering points of interest during the health check! Sarah was my service advisor who met me on arrival and when I collected the car! Both were extremely professional. My car felt and looked amazing! Thank you!
October 11, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review. The team are always engaged to offer great service and will very much appreciate your positive feedback. We look forward to welcoming you back to Bentley Birmingham in the future, kind regards Nick Hattersley, Head of Business.
Having been a happy customer for 6-7…
Having been a happy customer for 6-7 years now, I wouldn’t go anywhere else. Good bunch of nice people and always a pleasure to deal with.
October 11, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Mr Simmerson, thank you very much for your continued loyalty towards Bentley & Lamborghini Birmingham it is most appreciated as is your fabulous 5 Star Rating and Review rest assured your comments will be relayed to the whole team here. Have a great weekend & have a great weekend. Kindest regards, Chameli Chowdhury - Marketing Manager
Buying a car has never been so…
Buying a car has never been so enjoyable. Everyone at Bentley Birmingham is friendly and approachable but the biggest thanks go to Mike Bowd and Alex Warren for their attention to detail and great service.
September 13, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Andrew, good morning, What a wonderful 5 Star Google Rating and Review you have kindly left for Bentley Birmingham, Mike and Alex it is very much appreciated. Feedback is extremely important to all the team here and we regularly share to encourage the very best customer experience possible. May I take this opportunity to thank you for your business and indeed making us your choice of Bentley Dealership. We look forward to being of continued service to you in the future. , Kind regards, Chameli Chowdhury Marketing Manager
Always a welcoming smile and polite…
Always a welcoming smile and polite reception the staff here are great.
September 11, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Paul, Good afternoon. Thank you so much for your fantastic 5 Star Google Rating and Review of Bentley Birmingham and indeed your lovely comments of our staff, rest assured these have already been relayed. We regularly share feedback with all our staff as this helps in providing the very best in customer excellence. We look forward to being of continued service to you in the future. Kindest regards, Chameli Chowdhury, Marketing Manager.
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Barlow , What a wonderful 5 Star Google Rating and Review you have kindly left for Bentley Birmingham it is very much appreciated. Feedback is extremely important to all the team here and we regularly share to encourage the very best customer experience possible. May I take this opportunity to thank you for your business. We look forward to being of continued service to you in the future. Kind regards Chameli Chowdhury Marketing Manager
Reply from Sytner Group - Bentley Birmingham
Good Morning Ellis, What a wonderful 5 Star Google Rating and Review you have kindly left for Bentley Birmingham it is very much appreciated. Feedback is extremely important to all the team here and we regularly share to encourage the very best customer experience possible. May I take this opportunity to thank you for your business and indeed making us your choice of Bentley Dealership. We look forward to being of continued service to you in the future. Kind regards, Chameli Chowdhury Marketing Manager
Very relaxed atmosphere and staff…
Very relaxed atmosphere and staff really professional nothing is to much trouble for them.This was my 6th purchase and it’s a pleasure to go into that dealership
August 12, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good After Colin, thank you for leaving such a fantastic 5 Star Google Review and Rating of Bentley Birmingham and your kind words of our staff these have already been relayed. It is always a pleasure to receive such positive feedback as we regularly share with all the team to help us to deliver the very best in customer service. May I take this opportunity to thank you for your business and we look forward to being of continued service to you and Vicki in the future. Kindest regards, Chameli Chowdhury Marketing Manager
James was very courteous and helpful…
James was very courteous and helpful throughout our inquiry, his knowledge and unpressured sales manor meant buying the car was a pleasure.
August 1, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mrs Kempe, thank you very much for your 5 Star Review, James was delighted that you are so pleased with your new car and the experience you have had at Bentley Birmingham. We look forward to welcoming back in the future, Kind regards Nick Hattersley, Head of Business.
Excellent service friendly from start…
Excellent service friendly from start to finish.
July 9, 2019
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good Evening Mr Amphlett. Thank you very much for the 5 Star Google Review, it is most appreciated. It is good to hear that you found your experience with us excellent. All the very best Chameli Chowdhury Marketing Manager
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