Sytner Group - Bentley Birmingham Reviews 

245
TrustScore 5 out of 5

4.8

2 Wingfoot Way,Fort Parkway, B24 9HF Birmingham, GB


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Rated 5 out of 5 stars

This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more

Company replied

Rated 5 out of 5 stars

Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more

Company replied

Rated 5 out of 5 stars

I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more

Company replied

Rated 5 out of 5 stars

"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom

  • 0121 439 0665

4.8

Excellent

TrustScore 5 out of 5

245 reviews

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4.8

All reviews

(245)

11,911 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Andrew Johnson…

Excellent service from Andrew Johnson and Bentley Birmingham.Offered help and guidance all the way from order to delivery,
responded to any queries immediately.

March 9, 2022
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Reply from Sytner Group - Bentley Birmingham

Thank you very much for 5 star review, Andrew goes out of his way to give great service and I am delighted he delivered this for you, we appreciate your business, Kind regards, Nick Hattersley, Bentley Birmingham.

Rated 5 out of 5 stars

Brilliant service...

Brilliant service...
Service reception Claire was fantastic and Done exactly what she said and went the extra mile...
Delivery chap was professional and very friendly and looked after my Lambo perf.....
(change Bentley top to Lamborghini)
Thanks to service technician ...
Thank you 😊

March 7, 2022
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Reply from Sytner Group - Bentley Birmingham

Thank you very much for your 5 star review, the team try very hard to deliver a great service and it sounds like we hit the spot with you, thank you. Nick Hattersley,

Rated 4 out of 5 stars

Happy with the service

Happy with the service . Prices of parts was a bit extortionate.

February 28, 2022
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Reply from Sytner Group - Bentley Birmingham

Thank you for taking the team to leave a review. Kind Regards Team Bentley Birmingham

Rated 5 out of 5 stars

Simply excellent service

Simply excellent service, thanks Clare.

February 27, 2022
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Reply from Sytner Group - Bentley Birmingham

Dear Mr Knight, Thank you for your 5 star review and comments. Kind Regards Team Bentley Birmingham

Rated 5 out of 5 stars

My experience with Bentley in…

My experience with Bentley in Birmingham has been first class from start to finish and I would thoroughly recommend Bentley Birmingham to all Bentley customers.

December 15, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Evans, thank you very much for your 5 star review, the team are delighted and we look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham

Rated 5 out of 5 stars

excellent dealership ,Andrew Johnson…

excellent dealership ,Andrew Johnson went above and beyond to make sure my purchase went smoothly will 100 percent buy my next Bentley from here

December 8, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Fenton, thank you very much for your 5 star review. Andrew will be delighted to receive it and we very much look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.

Rated 5 out of 5 stars

Thanks very much everyone specially Nick Elvins

Thanks very much everyone specially Nick Elvins his been very helpful and kindly explain what I need to do lovely car thanks again Nick
Salih Yalman

November 29, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Yalman, thank you very much for your 5 star review, enjoy the car and thank you, Kind regards, The Team at Sytner.

Rated 5 out of 5 stars

This is the 3rd time we have had the…

This is the 3rd time we have had the pleasure of dealing with John Machin and Bentley Birmingham. Professional and Friendly staff who go out of their way to assist. Sadly on the day of collecting the entire showroom had gone down with Covid but they stayed in constant contact and made alternative arrangements for a contactless handover. Even though John was unwell, he still called at our appointment time to make sure all was good. I would highly recommend John Machin and Bentley Birmingham as a trusted supplier who goes the extra mile.

November 24, 2021
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Reply from Sytner Group - Bentley Birmingham

Thank you very much for your 5 star review and your understanding during these Covid times. John will be delighted to see that hit the spot with you and we look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham

Rated 4 out of 5 stars

Started well then went very rocky but…

Started well then went very rocky but finished very well at the end

November 17, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Bisla, I have looked into your comment and was disappointed to see the 4 star review. In the circumstances I do believe we did all we could to keep you safe on the road and the initial delay was down to a puncture on our collection car. I apologise once more for this and we hope you continue to enjoy your Bentley Motor Car, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.

Rated 5 out of 5 stars

Everything you would expect from a Bentley Dealer and more

Having used various dealerships over many years Bentley Birmingham offer the highest levels of service and customer expeirence. All staff members are polite courteous and knowledgeable without exception. Even in these trying times a positive experience can be had. Cannot recommend highly enough.

October 31, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Beeny, thank you very much for you 5 star review, the team will be delighted to receive it. We look forward to seeing you back in the business very soon, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham

Rated 5 out of 5 stars

Lamborghini Service.

Recently had my Lamborghini Serviced at Birmingham Lamborghini.
All the Staff were Extremely Professional and Very Friendly.
The communication I had over the phone was Excellent. They kept me updated through every stage of my Service.
The Health Check on my Vehicle was Extremeley Professional and Thorough too.
The Valet On my car before having it presented back to me was to a Very High Standard.
The Staff all Treated me with the Upmost of Respect and more Importantly looked after my Car as though it was their own.
Can't Praise the Whole Team at Lamborghini Birmingham enough and it goes without saying that I will be a returning Customer for as long as I own a Lamborghini.

August 6, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Salt, Good afternoon and thank you very much for your 5 star review. I am delighted that the team here delivered you an exceptional service and we very much look forward to welcoming you back to our business in the future, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Efficient, welcoming, kept me informed, helpful, knowledgeable.
I am new to Bentley however this is the first time I have ever felt the post purchase service has exceeded the brand expectation.
Having set the bar so high I hope they continue to exceed expectations.

June 24, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Von Malachowski, thank you very much your wonderful online review. The team work hard to give great customer service and it sounds like they hit the spot with you, thank you again and we look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.

Rated 5 out of 5 stars

Excellent service

We purchased our new Lamborghini from Sytner in Birmingham in 2018 and they have serviced it three tiimes. We have found the dealership highly professional, friendly and efficient. The "white gloves" collection and delivery service is first-rate and the car is always returned in mint condition. Overall a pleasant experience (and I cannot say the same for the Porsche dealerships which service my other cars).

May 8, 2021
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Reply from Sytner Group - Bentley Birmingham

Dear Victoria, Thank you for taking the time to leave a 5 star review and comments. I am delighted to read about your experience and look forward to welcoming you back again soon. Kind Regards Nick Hattersley Head of Business

Rated 5 out of 5 stars

First class service well done

First class service well done
Very friendly and informative

April 14, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Wadelin, thank you very much for your 5 star review and we look forward to seeing you back in our business in the future. Kind regards Nick Hattersley, Head of Business.

Rated 5 out of 5 stars

Sarah Parsons very Professional

I received a call from Sarah Parsons explaining that my MOT was due, I was going to take it to an independent garage for the work to be done. She offered me a service package and MOT with a collection service. I decided to have this done and was really looked after by Sarah every step of the way. There was a few issues with some repairs but Sarah looked after my car's needs perfectly and understood my thoughts. She was polite, professional and attentive to customer needs. I would recommend her to anyone. Thanks Sarah, great job!

April 7, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Wilkins, thank you for wonderful review of our service department, Sarah is delighted to get your feedback and we look forward to welcoming back to our business in the future, Kind regards Nick Hattersley, Head of Business

Rated 5 out of 5 stars

I am very pleased with my purchase.

I am very pleased with my purchase.
Bentley Birmingham, in particular John Machin, were very helpful, Everything was managed from my home including delivering the car to my home, and showing me around the vehicle, and explaining where everything was. I would have no hesitation in dealing with Bentley Birmingham again.

April 6, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Ayres, Good Afternoon and thank you for your very kind 5 star review, John does try hard to give superb customer service and I am pleased to hear all was good with your recent new Bentley purchase. Enjoy your new car and we look forward to welcoming you back in the future, Kind regards Nick Hattersley, Head of Business.

Rated 5 out of 5 stars

I could not fault the service provided…

I could not fault the service provided by James the Sales Executive who worked with me to spec my vehicle. He was first class throughout the process, right the way through handover and delivery. A first class service. I will be needing two SUV's in the next 12 months, I will be reaching out to James in the hope that he/Sytner Group get my business once again.

April 6, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Westmoreland , Good Afternoon and thank you for your wonderful feedback. It looks like James hit the spot with you and we look forward to hopefully assisting in your future purchases, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.

Rated 5 out of 5 stars
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Reply from Sytner Group - Bentley Birmingham

Mr Heer, thank you very much for your 5 star review. The team will be delighted to get the commendation and we look forward to welcoming you back to our business in the future, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.

Rated 5 out of 5 stars
Sytner Group - Bentley Birmingham logo

Reply from Sytner Group - Bentley Birmingham

Mr Shaw, thank you very much for your 5 star review. The team here are delighted that they offered you great service and we look forward to welcoming you to our business again, Kind regards, Nick Hattersley, Head of Business.

Rated 5 out of 5 stars

Clair was very responsive and efficient…

Clair was very responsive and efficient
And i was very happy with her service

February 2, 2021
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Reply from Sytner Group - Bentley Birmingham

Mr Mesforoush hi, thank you very much for your 5 star review and I am delighted that you had a great experience when your car was recently with us, we look forward to welcoming you in again, Kind regards Nick Hattersley, Head of Business

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