This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
Company replied
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
Company replied
"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.8
Excellent
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sytner Group - Bentley Birmingham
Mr Brough , thank you for your 5 star review and we look forward to welcoming you back into the business in the future, Kind regards Nick Hattersley, Bentley Birmingham.
The service was a okay but…you failed to fix the door
The service was a okay but you failed to remedy the door alignment issue. You completed my paperwork saying it was successful. You should have said you couldn’t fix the problem the factory sent you. They could look at themselves to sort out their body quality issues which I can see on all you models in the showroom.
January 6, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Whitehead, Good Morning. I note your email and I believe we have discussed and made any adjustments possible. I would be happy to discuss further with you at the dealership if you feel it appropriate for both both parties, We thank you for your business and Kind regards, Nick Hattersley, Bentley Birmingham.
Nothing was too much trouble
Nothing was too much trouble
Polite and helpful lady booking in for collection/kept in the loop about how the service went and arranged to drop the car back on time with no drama.
January 26, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Grosvenor, thank you very much for your 5 star review , it is very much appreciated and we look forward to seeing you in the business in the future. Kind regards, The Team at Bentley Birmingham.
James was professional and knows…
James was professional and knows everything there is to know about a Bentley
December 31, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Palfrey, thank you for your 5 star review on your recent experience at Bentley Birmingham, James was delighted to receive your kind words and we look forward to welcoming you back into the business in the future, Kind regards Nick Hattersley, Bentley Birmingham
Premium Brand, Premium Price, Poor Service
Car was delivered early on the 21/11 requiring a new wind screen wiper motor; still not supplied 15 days later; no clear communication that there would be so much of a delay!
Received a breakdown of work to be carried out which I signed - excellent process.
Received an invoice on the Friday 2/12 at 5.00 requesting immediate transfer of funds (no credit card). The invoice was not in accordance with the work detailed. As a loyal customer paid the £6,000 requested.
Still cannot guarantee when the car will be repaired OR offer/provide an alternative car.
As a premium brand, charging premium prices I would expect a premium service. This is not what I received.
December 6, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Slee, my sincere apologies for the delay in the repairs to your car. Occasionally a part required is out of stock with Bentley Motors and I am delighted that we have now sourced one and the car will be returned to you shortly. I do hope our goodwill offer to you will go some way to overcoming your initial disappointment, Kind regards Nick Hattersley, Bentley Birmingham.
James Waterman was the prefect…
James Waterman was the prefect representative of the Bentley brand. Professional, extremely knowledgeable and made the process simple.
September 26, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Haddon, thank you very much for your 5 star review. It sounds like James served you extremely well and we look forward to welcoming you back into our business, Kind regards, Nick Hattersley, Bentley Birmingham
Everything I would expect
Everything I would expect. Friendly and diligent service.
September 21, 2022
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review and we are pleased we delivered to your expectations, Kind regards Nick Hattersley, Bentley Birmingham
What a wonderful experience buying a…
What a wonderful experience buying a car from this company. Everyone has been a pleasure to deal with during the whole purchasing process. In particular, my special thanks go to Mr Arran Ashman who has been an absolute delight to deal with and has gone over and above to ensure everything went smoothly. I’ve no hesitation in recommending Arran and the team should you be considering joining the Bentley family.
September 24, 2022
Reply from Sytner Group - Bentley Birmingham
Mr French, Good afternoon and thank you for wonderful review and 5 star score. Arran will be delighted to receive it and we very much hope you enjoy your new Bentley, Kind regards Nick Hattersley, Bentley Birmingham.
Car Purchase from Bentley Birmingham…
Purchased a car from Bentley Birmingham dealing with Arran & Becky. Fantastic service throughout, handled everything in v friendly and personal way, would highly recommend this dealer to all.
August 19, 2022
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Bartlett, thank you for your 5 star review and I delighted that Becky and Arran delivered a great car and experience for you, thank you for your business. Kind regards, Nick Hattersley, Bentley Birmingham.
Can’t fault the service from booking…
Can’t fault the service from booking to delivery of car back. Communication was also great. Keep up the good work.
September 3, 2022
Reply from Sytner Group - Bentley Birmingham
Thank you for your 5 star review and we look forward to serving you again in the future, Kind regards, The Team at Bentley Birmingham.
Brilliant service arrived on time and…
Brilliant service arrived on time and brought my car back
August 23, 2022
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review and we look forward to serving you again in the future, Kind regards Nick Hattersley, Bentley Birmingham
I went to see a read gtc which was…
I went to see a read gtc which was £110k I had put a holding deposit on it as I live 3 hours away when I viewed the car I just did not like the colour but I saw a beautiful w12 gtc this however was £180k I was not under any pressure to buy any car all they wanted was for me to be happy with there service I was, and picked up my new beautiful gtc from James thank you all this is and has been my dream car for many years and now I
have one thank-you for helping me have my dream David Williams
August 20, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Williams, thank you very much for your 5 star review and I am delighted that we found you your dream car. We wish you many miles of wonderful driving, Kind regards Nick Hattersley, Bentley Birmingham.
Always a pleasure to book in my car at…
Always a pleasure to book in my car at Bentley of Birmingham service by all employees from start to finish is perfect
August 18, 2022
Reply from Sytner Group - Bentley Birmingham
Sam hi, thank you very much for your 5 star review , the team will be delighted and we look forward to welcoming you back into the business, kind regards, Nick Hattersley, Bentley Birmingham.
Excellent friendly staff
Excellent friendly staff - all works communicated well and on time
July 27, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Dudley, thank you very much for your 5 star review and we are delighted you were pleased with the service offered, Kind regards Nick Hattersley, Bentley Birmingham
Has my Lamborghini Huracan serviced…
Has my Lamborghini Huracan serviced done a very good job and the staff were very polite I can honestly say it was a very good experience. Thank you so much keep up the very good work at Lamborghini Birmingham.
July 23, 2022
Reply from Sytner Group - Bentley Birmingham
Harry, thank you very much for your 5 star review , the team are delighted they served you well during your recent visit, Kind regards Nick Hattersley, Lamborghini Birmingham.
Excellent service and assistance
Excellent service and assistance. A joy to visit the dealership. Thank You
June 24, 2022
Reply from Sytner Group - Bentley Birmingham
Elias, thank you very much for your 5 star review and we look forward to seeing you back in the business, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham
Fantastic guys go that extra mile to…
Fantastic guys go that extra mile to get you what you want, cannot fault.
June 18, 2022
Reply from Sytner Group - Bentley Birmingham
Dear Mr Broadhurst, Thank you for your 5 star review and comments. Kind Regards Nick Hattersley Head of Business
Amazing
Amazing
They collect the car after service dropped it back off all clean and ready to go
April 23, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Hussain, thank you very much for your 5 star review. We are delighted you enjoyed the service and we look forward to serving you again in the future, Kind regards The Team at Bentley Birmingham.
Perfect poilte team- pleasure to deal…
Perfect poilte team- pleasure to deal with them-
March 25, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Jaffer, thank you very much for your 5 star review, Andrew will be delighted. Your car looked magnificent as you drove away last week and we thank you for your business. Kind regards, Nick Hattersley, Bentley Birmingham.
Chris Gretton has been great sales guy
Chris Gretton has been great for last 8 years since I have been dealing with him.
Keep up the good work
All the best
March 12, 2022
Reply from Sytner Group - Bentley Birmingham
Mr Majithia, thank you very much for your 5 star review, your new car looked superb as it left the showroom last week and Chris is delighted with the comments received, thank you Nick Hattersley, Bentley Birmingham.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.