The whole service is what you would expect from Bentley but they deliver with a smile on the face.
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Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
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I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
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This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.9
Excellent
247 reviews
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5 STAR
Been using Bentley birmingham som 15/20 years now from the reception ladies right thru to dealer principal all 5 star. I deal with Andrew Johnson who will and does everything he can to make it a great experience every time.A credit to your company.
October 3, 2023
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Street thank you very much for your 5 star review and compliments in regards to Andrew and the team. We are delighted that you've had great experiences and we look forward to welcoming you back into our business, Kind regards, Nick Hattersley, Bentley Birmingham
FIRST YEAR SERVICE
This was a trouble free experience, exceptional service from start to finish I have no issues whatsoever.
Other companies could learn a great deal from Bentley in Birmingham on how to offer after sales service and care.
September 10, 2023
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Rose, Thank you for your fantastic 5 star review and we are delighted you are pleased with the service the team here in Birmingham have given to you. We look forward to welcoming you back in the future, Kind regards Nick Hattersley, Bentley Birmingham
You dented my Aventador whilst on site
July 10, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Moseley, my sincere apologies and I am aware we have already spoken with you in regards to the situation which we will fully rectify, Kind regards Nick Hattersley , Bentley Birmingham.
Everything on the sale went well and…
Everything on the sale went well and the car was very well prepared and handed over to me it first class order!
James Waterman was particularly helpful and efficient.
September 7, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Sloan, thank you for your 5 star review and super feedback about James. Its very much appreciated and we thank you for your business, Kind regards Nick Hattersley, Bentley Birmingham.
Excellent service
Communication with the after sale team was excellent.
Julie Thomas in particular was first class.
August 10, 2023
Reply from Sytner Group - Bentley Birmingham
Good afternoon Tom and thank you very much for your great feedback. Julie is delighted and we look forward to seeing you again, Kind regards , Nick Hattersley, Bentley Birmingham.
Best new car collection ever, thanks Lucy.
I have bought many cars over the years and there used to be a bottle of champagne or a bouquet of flowers , so I have experienced that *
I asked the excellent Claire in service to transfer my personal items from my previous car ( which was in the workshop) to the new one.
When I arrived I asked Lucy if they had tied my THFC boxing gloves on the rear view mirror the same : 'Yes exactly how you had them so they don't fall down and block your view', and I have a surprise for you', which I forgot whilst doing the paperwork with top man Andrew.
When the cover over the car was removed Lucy had only put a genuine THFC teddy bear in between the front seats ( same as she had seen in the another car of mine ) !!
For me , she went so far out of her way to to that and gave me the best experience I have ever had when collecting a new car.
Claire then showed me the self leveling hub caps , and had them fitted as soon as I approved !
Terrific overall experience
August 3, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Evans, thank you very much for your 5 star review and wonderful feedback regarding our team here in Birmingham. It is very much appreciated and we look forward to welcoming you back into the business, Kind regards, Nick Hattersley, Head of Business, Bentley Birmingham.
Reply from Sytner Group - Bentley Birmingham
Mr Pountney, thank you for your 5 star review and we look forward to seeing you in our business in the near future, Kind regards, The Team at Bentley Birmingham.
Customer service-good - fault finding poor
Customer service-no problem
Identifying faults- not impressed 😢
July 6, 2023
Reply from Sytner Group - Bentley Birmingham
Dear Mr Silver, We sincerely apologise for any inconvenience you may have experienced. We greatly value your feedback and would be more than happy to assist you further. I will reach out to you promptly to better understand your concerns and work towards a resolution. Thank you for bringing this to our attention. Karl Henderson General Sales Manager
As usual absolutely appalling.
July 5, 2023
Reply from Sytner Group - Bentley Birmingham
We note your 1 star review and its difficult to improve when you stay anonymous but you keep coming back when it is , as usual absolutely appalling? Would love to know your story so please do contact us directly and ask for Nick, Sean or Karl. Kind regards The Team at Bentley Birmingham
Awesome service
Awesome service. Great staff.
Always taken care of by Claire - does a phenomenal job and a credit to the Bentley team.
June 20, 2023
Reply from Sytner Group - Bentley Birmingham
Bally, thank you very much for your 5 star review and great feedback , especially in regards to Claire. We look forward to seeing you back in the business in the future, Kind regards The Team at Bentley Birmingham.
The helpfulness of the staff
June 12, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Swanwick, thank you for your 5 star review and we look forward to seeing you again , kind regards, The Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Mr Singh, thank you very much for your 5 star review and we look forward to seeing you in the future, thank you for your business, Kind regards Nick Hattersley, Bentley Birmingham.
5 star
Always a 5 star experience, flawless service, amazing staff and customer service... absolutely faultless.
⭐️⭐️⭐️⭐️⭐️
May 21, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Locke, thank you very much for your 5 star review, the team here are delighted and we look forward to seeing you again in the future, Kind regards Nick Hattersley, Bentley Birmingham.
Reply from Sytner Group - Bentley Birmingham
Mr Hubbard, thank you very much for your 5 star review and we look forward to serving you again in the future, The Team at Bentley Birmingham
the salesman Alex made the transaction…
the salesman Alex made the transaction really simple and smooth and was very knowledgeable about the product .
great attention to detail on the collection day with how the vehicle was unveiled.
March 30, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Edwards, thank you very much for your 5 star review, Alex is delighted to get your feedback and clearly hit the spot with you. We look forward to seeing you again in our business, Kind regards, Nick Hattersley, Bentley Birmingham.
Great service as always.
April 6, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Rutter, your 5 star review is very much appreciated and we look forward to welcoming you into our business in the future, Kind regards The Team at Bentley Birmingham.
Collection and delivery of both…
Collection and delivery of both vehicles being serviced all ran smoothly and to budget
April 4, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Marsden, thank you for your 5 star review and we are delighted that all went smoothly and to plan, Kind regards, The Team at Bentley Birmingham
Always super service in every aspect…
Always super service in every aspect from the team at Bentley Birmingham.
April 4, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Massarella, thank you for your continued support of our business and we very much appreciate your 5 star review, Thank you from the Team at Bentley Birmingham
I have been coming here for a service…
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service department kept me updated on my advised repairs without being pushy like some garages can be. The Birmingham staff are always friendly and courteous and the service dept workmanship is very professional and of high quality . The aftercare call is also a very appreciated little touch .Thank you
March 28, 2023
Reply from Sytner Group - Bentley Birmingham
Cynthia, Good morning and thank you very much for your wonderful review, Sarah is delighted that her efforts are recognised and we thank you very much for your business, Kind regards, Nick Hattersley, Bentley Birmingham
Collected,serviced,cleaned and…
Collected,serviced,cleaned and delivered back as promised.
March 29, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Goode, thank you very much for your 5 star review and we look forward to welcoming you again into our business, Kind regards Nick Hattersley, Bentley Birmingham.
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