This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
Company replied
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
Company replied
"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.8
Excellent
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Kehoe, Thank you very much for your 5 star review and kind comments in regards to your experience with the team. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Janette, Thank you very much for your 5 star review and kind comments in regards to your experience. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Mckenzie, Thank you very much for your 5 star review and kind comments in regards to your experience. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Sheer professionalism
From the initial enquiry through to the final collection of my Bentayga on 27 Feb 2024, really impressed with Senior Sales Specialist, JOHN MACHIN.
Very professional approach throughout the process and ensured the collection process was a "WOW" moment, the best I've had and I've bought 5 x Bentleys in my time.
February 29, 2024
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Dewhurst, Thank you very much for your 5 star review and kind comments in regards to your experience with John and the team. We do hope you enjoy your new Bentley. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Smith, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Superb teamwork and customer service.
The teamwork from everyone involved, from the greeting and coffee to the helpfulness of the service manager and team of technicians and valeting team that worked on the car and presented it back to me in pristine condition. I was fully informed throughout by e-mail, phone calls and a video commentary on the work needed and being done as it progressed. A credit to the dealership.
February 22, 2024
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Chatwin, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
All good but communication poor for…
All good but communication poor for vehicle return
February 20, 2024
Reply from Sytner Group - Bentley Birmingham
Good afternoon Mr Williams, thank you for your star rating and feedback, as discussed on the phone please accept our sincere apologies for any inconvenience caused by the recent lapse in communication, we value your business and are taking steps the ensure this does not happen again. We look forward to welcoming you back into our Business in the future.
Excellent service from start to finish!
February 12, 2024
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review and we look forward to welcoming you back into the business, Kind regards The Team at Bentley Birmingham
recently purchased a gt speed with warning light
recently purchased a gt speed, on way home had a tyre warning light come on, noticed a nail in tyre when i got home, becky got me a new tyre without any hassle. outstanding service from start to finish.
thanks all will be coming back for the next bentley for sure..
February 9, 2024
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good afternoon Mr White, thank you very much for your 5 star review and we do hope you enjoy your new Bentley. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Claire your service advisor is amazing…
Claire your service advisor is amazing and a credit to Sytner and the Bentley brand
February 7, 2024
Reply from Sytner Group - Bentley Birmingham
Peter, thank you very much for your 5 star review, Claire is delighted and we look forward to welcoming you back in the future, Kind regards Nick Hattersley, Bentley Birmingham.
Recent annual service and repair
Vehicle collected as agreed and efficient service completed on budget agreed. Initial refusal by warranty company altered after strong representation by Sytner . As ever staff most helpful and a joy to deal with.
January 26, 2024
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Graham, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Excellent communication throughout
January 16, 2024
Reply from Sytner Group - Bentley Birmingham
Mr Jones, thank you very much for your 5 star review and we look forward to welcoming you again in the future back into the business, Kind regards, The Team at Bentley Birmingham.
Thorough but overall disappointed
The actual service was excellent and very thoroug. As a balanced review I was disappointed the car was cleaned as I asked multiple times it shouldn't be. I also didn't like the suggestion the car couldn't be returned to me without certain work being completed. Finally, certain Advisories are included on the service history, other garages add to a side note.
January 17, 2024
Reply from Sytner Group - Bentley Birmingham
Mr Smith, we are delighted that you were pleased with the service we offered to you, and apologies we washed your car when you asked us not to . We very much hope to have the opportunity to look after you again in the future, Kind regards, The Team at Bentley Birmingham
Very professional and understanding as…
Very professional and understanding as a dealer
December 18, 2023
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Hourigan, thank you very much for your 5 star review and kind feedback. We look forward to seeing you in the business again in the future, kind regards the team at Bentley Birmingham.
The communication and politeness is the…
The communication and politeness is the best I’ve seen. Professional, honest service throughout
November 13, 2023
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Haywood, thank you very much for your 5 star review and comments. We look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
"Exceptional Service!
"Exceptional Service!
I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top condition. From the moment I walked in, I felt like a valued customer. The work was completed promptly, and my car now runs like a dream. I highly recommend their services to anyone looking for quality car maintenance. Thank you!"
November 12, 2023
Reply from Sytner Group - Bentley Birmingham
Good morning, thank you very much for your 5 star review and kind comments. Claire also said thank you, we look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
Clare Taylor always cheerful and…
Clare Taylor always cheerful and efficient a good asset
To your company.
November 2, 2023
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Joyner, wonderful feedback and Clare said thank you, thank you very much and we look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
Poor service, poor communication
Sold me a vehicle and included and told me I had a free service, then tried to charge me nearly £4000 for servicing my vehicle six months later. Placed tyres on my vehicle for £4500 without checking or querying with me and then returned my vehicle a week later without all of the work being completed. No courtesy car and no goodwill gesture. I've made a formal complaint
October 1, 2023
Reply from Sytner Group - Bentley Birmingham
Mr Mansoor, we note your review and are disappointed to receive its content. We are sorry you feel this way . Our understanding is you have how had 2 free services since you took delivery of your car and you confirmed in writing you wished for us to replace the tyres. The management team will be back in contact to conclude other matters, Kind regards The Team at Lamborghini Birmingham.
5 STAR
Been using Bentley birmingham som 15/20 years now from the reception ladies right thru to dealer principal all 5 star. I deal with Andrew Johnson who will and does everything he can to make it a great experience every time.A credit to your company.
October 3, 2023
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Street thank you very much for your 5 star review and compliments in regards to Andrew and the team. We are delighted that you've had great experiences and we look forward to welcoming you back into our business, Kind regards, Nick Hattersley, Bentley Birmingham
FIRST YEAR SERVICE
This was a trouble free experience, exceptional service from start to finish I have no issues whatsoever.
Other companies could learn a great deal from Bentley in Birmingham on how to offer after sales service and care.
September 10, 2023
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Mr Rose, Thank you for your fantastic 5 star review and we are delighted you are pleased with the service the team here in Birmingham have given to you. We look forward to welcoming you back in the future, Kind regards Nick Hattersley, Bentley Birmingham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.