This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
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Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
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I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
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"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.8
Excellent
245 reviews
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my first visit and staff were polite…
my first visit and staff were polite attentitive and very helpful whole process was a pleasure from picking my car up to bringing it back a special mention to sarah in service who was brilliant and helpful all the way through
January 27, 2021
Reply from Sytner Group - Bentley Birmingham
Mrs Seymour, thank you very much for your 5 star review. The team here do work very hard to be attentive and give a great customer experience and it sounds like we achieved this with you. We look forward to welcoming you back into our business, Kind regards, Nick Hattersley, Head of Business.
Reply from Sytner Group - Bentley Birmingham
Good afternoon Mr Ramzan thank you so much for such a fantastic Google Rating and Review of Chris and Bentley Birmingham, Feedback is always very important to us but more so than ever in these very trying times, we always share with the team here at Bentley Birmingham to boost morale. May I take this opportunity to thank you for your business. Kindest regards, Chameli Chowdhury - Marketing Manager
Really disappointed at aftercare…
Really disappointed at aftercare following the purchase of a 150k vehicle which preceding this was really messed around by your financial services.
Planned to buy a Urus but probably go elsewhere after this.
Karl has been really good trying to rectify situation but damage already done
December 25, 2020
Reply from Sytner Group - Bentley Birmingham
Mr Intsiful, I note your comment and I am disappointed that the finance company were slow to respond . I will contact you directly to try to assist in moving the situation forward, kind regards Nick Hattersley, Head of Business.
A very attentive and personal service
A very attentive, personal service from Chris Gretton and Becky (fiancé), both even contacting me out of hours at my request. Smooth handover , considering the restrictions. I’ve bought a number of cars through this Dealership and would recommend them 110%
December 5, 2020
Reply from Sytner Group - Bentley Birmingham
Mr Harrison, thank you very much for your 5 star review and your continued support of our business. We very much hope you enjoy your new car and we look forward to welcoming you back very soon, Kind regards Nick Hattersley, Head of Business.
Very professional & Covid procedures…
Very professional & Covid procedures well managed.
November 27, 2020
Reply from Sytner Group - Bentley Birmingham
Mr Drew, thank you for your 5 star review and recognition of the fact that we do take our client and staff welfare extremely seriously . We look forward to welcoming you again into our dealership, Kind regards Nick Hattersley, Head of Business.
I was very impressed by the service…
I was very impressed by the service they gave the staff were friendly and helpful thanks to the driver who collected my car a credit to your company too very well done to all the staff Bob Annis
October 23, 2020
Reply from Sytner Group - Bentley Birmingham
Mr Annis , Hi. Our team do go out of their way to give an exceptional service and will be delighted that the hit the mark with you, thank you. we look forward to serving your Bentley requirements again in the future, Thank you and kind regards, Nick Hattersley, Head of Business, Bentley Birmingham.
Fantastic experience
Fantastic experience. Bought a Bentley Bentayga from this dealership. 5.5 days from first phone call to the car being collected and W12 GT going in p/x. From the first call the team were attentive, professional and courteous. A far better experience than my local Bentley dealership, sadly. Chris and Becky looked after me from start to finish. I’m glad to have given them my business and they will be the first place I look when the time comes for another Bentley.
October 21, 2020
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your business and indeed the 5 star review, Chris and Becky are delighted for the positive feedback and we very much look forward to welcoming you back into our business for your next Bentley requirements. Thank you and kind regards, Nick Hattersley Head of Business, Bentley Birmingham.
I Have recently collected my new car…
I Have recently collected my new car from your Birmingham dealership
I am overjoyed with both the new car and every member of the staff, In particular I would like to give a massive thanks to Chris (Sales) who helped me find the right car for me and make the purchase an enjoyable experience, Carl was clearly at the helm insured all went through without a hitch.
The handover of the car was both comprehensive and well executed. The gifts were a lovely surprise, will you please pass on my thanks to all including Reception and finance Many thanks Jim
October 8, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Mcgrory Good Afternoon, Thank you very much for your 5 star review. The team work very hard to give great service and an exceptional experience and it certainly looks like they hit the mark with you. I do very much hope you enjoy driving and owning your new Bentley, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham.
Excellent service
October 2, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Mr Jones, Thank you for your 5 star review and comments. The team and I are delighted to read that you were pleased with the service received and look forward to welcoming you back again soon. Kind Regards Nick Hattersley Head of Business
My recent visit at Bentley Birmingham …
My recent visit at Bentley Birmingham was the most refreshing experience after 5 months of staying indoors. The staff there are amazing I recommend that you visit too, it is best to book ahead. Make sure you also set aside plenty of time for your visit as safety measure in place may involve fewer people being allowed .
With the current Covid 19 guidelines mean you won’t seal a deal with a handshake anymore, was a little embarrassed , I forgot and trIed to shake John’s hand , old habits hey, but he was quick to remind me to do the elbow thing which also shows the awareness the team have to ensure everyone is safe.
Proud owner GT red dragon
September 12, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr N, thank you very much for your 5 star review. I am delighted you selected us as the first port of call after 5 months of lockdown. Your new car looked magnificent and I very much hope you enjoy it, thank you and kind regards Nick Hattersley, Head of Business, Bentley Birmingham.
Excellent service from Sytner Birmingham
Excellent service from the team in Birmingham. Good communication, collected the car when they said they would and returned it later than arranged at my request which was really helpful. Found the initial condition video helpful. Informed of other items that required attention with relevant pricing which was good. Can not fault the customer service
September 10, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Cleaver, thank you very much for your 5 star review. The team try hard to give a great experience and it looks like they hit the mark with you. Thank you again for your business and we look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business.
Excellent service from Claire
Excellent service from Claire. Very knowledgable.
September 10, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Hicklin, thank you very much for your 5 star review. I know Clare will be delighted with your note. Enjoy the new car, its looks absolutely stunning, Kind regards Nick Hattersley, Head of Business, Lamborghini Birmingham
Ellie is great
As always Ellie and the rest of the team were fantastic. Ellie goes out of her way to make the whole experience as easy as possible and goes above and beyond. We love working with her and the rest of the team and will definately come back to her in the next few months no doubt when we are bored of our current seleciton ;)
Thanks Ellie and team.
Wayne, Sonya and Family.
September 10, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Wayne, Sonya and family, thank you very much for your 5 star review. I know Ellie will be delighted with your comments and positive feedback. Enjoy the new car and we look forward to welcoming you back into the business, Kind regards Nick Hattersley, Head of Business, Lamborghini Birmingham
Bentley Birmingham represent all that…
Bentley Birmingham represent all that Bentley should be ,all the team deliver over and above expectations every time I visit just like the beautiful car well done Elaine Green
September 2, 2020
Unprompted review
First Rate experience
From the moment we arrived at the door of the Dealership to the time the car was delivery to us on our driveway the experience was first rate. James Waterman from sales quickly understood his buyer, he knew the areas we wanted detail and those where an overview would suffice. Great experience.
August 17, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Kev, thank you very much for your 5 star review. James will be delighted he delivered to you a great experience during your recent Bentley purchase. Thank you again and kind regards Nick Hattersley, Head of Business.
Great service.
August 10, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good Afternoon Lord De-Bear and thank you very much for your 5 star review. The team here go the extra mile to give exceptional customer service and I am pleased we delivered this for you, Kind regards Nick Hattersley, Head of Business, Bentley Birmingham
From the minute I entered the showroom…
From the minute I entered the showroom I was made to feel very welcome by all the staff, the sales team took time showing me all the stock cars and the pre-owned spending whatever time needed to make sure I was shown all the options down to interiors, extras, engines etc etc.
At no point did I ever feel under any pressure to buy and the whole experience was made very enjoyable even in these tricky Covid times which everyone handled very safely & professional.
Once I made the decision to purchase (which didn't take long) my new car everything was done as fast a humanly possible for me to drive it away the very next day and everyone including all the finance guys did play a massive part in this.
I am extremely impressed with all the staff at Bentley Birmingham and the Car is just amazing and is like no other car I have ever drove before.
Massive thank you to Lee Waterman & Mike Bowd for making my dream come true.
June 19, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Mr and Mrs Turner, thank you very much for your 5 star review, James and Mike are delighted. The car looked magnificent when you drove away and we are sure it will continue to offer much pleasure. We look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business; Bentley Birmingham
Very prompt and organised purchase and…
Very prompt and organised purchase and delivery
June 10, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Beswick, thank you very much for your 5 star review. The team here work very hard to give a great customer experience and its good to hear they hit the mark with you. We look forward to welcoming you back into our business, Kind regards Nick Hattersley, Head of Business.
Not a good experience yet again SORRY!
June 4, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Good morning Mr Thomas, I am sorry your experience with Bentley Birmingham was not a positive one. If you would like to discuss the reasoning behind this low rating I am more than happy for you to contact me either by telephone 0121 439 0665 or alternatively if you could email me your preferred contact number to bentley.birmingham@sytner.co.uk, I will call you at your convenience. Kind Regards Nick Hattersley Head of Business
service experiences
The service staff just seem to go through the motions. I never feel welcomed.
May 27, 2020
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Mr Cooke, Thank you for taking the time to leave a review of your recent experience. I'm sorry to read about your comments and will of course investigate further. In the meantime, I'd really welcome the opportunity to discuss your feedback, so please do not hesitate to contact me on 0121 439 0665 or alternatively if you could email me your preferred contact number to bentley.birmingham@sytner.co.uk, I will call you at your convenience. Kind Regards Nick Hattersley Head of Business
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