My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... See more
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A warm welcome and no waiting to meet the workshop head. The work was completed to time and is of a cery professional standard.
Company replied
I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more
Company replied
2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom
- 0116 367 2232
4.6
Excellent
251 reviews
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James
What made your experience great!?... it's not what it's Who! Shout out to James in the service department at Sytner Bentley & Lamborghini Leicester. From start to finish I have received an exceptional customer journey. James was friendly, efficient and went above and beyond to ensure a smooth and hassle free experience during the service of my Lamborghini. It was a pleasure dealing with him and wouldn't hesitate to return in the future.
August 8, 2023
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr. Alex, thank you for your 5* review. I am very pleased to hear that you have received exceptional service at Bentley Leicester. I shall pass on your kind words to James. Kind regards, Sean Cook - Managing Director.
Reply from Sytner Group - Bentley Leicester
Dear Mr. Green, thank you for your 5* review. I am very pleased to hear that you had a positive experience at Bentley Leicester. Kind regards, Sean Cook - Managing Director.
Roy Coates the best to deal with at…
Roy Coates the best to deal with at Leicester Bentley knowledge excellent. Gary Campbell Sheffield 👍
July 27, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr. Campbell, thank you for your 5* review. I am very pleased to hear that you had a positive experience at Bentley Leicester. I will pass on your kind words to Roy. Kind regards, Sean Cook - Managing Director.
Making the difference
People always make the difference and at Bentley Leics they make a difference
July 26, 2023
Reply from Sytner Group - Bentley Leicester
Dear Malcolm, thank you very much for your 5* review. I am so pleased that you had a positive experience at Bentley Leicester. I will pass on your kind feedback to the team. Kind regards, Sean Cook - Managing Director.
Service and communication is outstanding
July 3, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr. Nicholas, thank you for your 5* review. I am so pleased that you had a positive experience at Bentley Leicester. Kind regards, Sean Cook - Managing Director.
Great experience having my car…
Great experience having my car serviced, fantastic first class service from Sophie from start to finish.. will be back soon
June 27, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr. Ali, thank you very much for your 5* review. I am so pleased to hear that you had a positive experience at Bentley Leicester. Kind regards, Sean Cook - Managing Director.
Reply from Sytner Group - Bentley Leicester
Dear Mr. Chetwyn, thank you for your 5* review. I am so pleased that you had a positive experience with Bentley Leicester. Kind regards, Sean Cook - Managing Director.
Personal connection with all levels of…
Personal connection with all levels of the team is why I chose Bentley Leicester
May 24, 2023
Reply from Sytner Group - Bentley Leicester
Thank you for your kind comments, I am delighted the team have made this connection with you. Kind regards, Sean Cook - Managing Director.
Reply from Sytner Group - Bentley Leicester
Dear Derek, thanks for the comments and 5 star review - Kind regards, Sean Cook. Managing Director
Very helpful staff and prompt service.
Very helpful staff and prompt service.
Video is good but would like to see actual oil condition as drained off.
May 15, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr Gibson, thank you for the 5 Star review and your comments regarding the oil which I will pass on to our Aftersales team. Kind regards, Sean Cook - Managing Director.
The Lamborghini service department is…
The Lamborghini service department is excellent and they have looked after my Huracan very well.
Highly satisfied and will recommend.
May 17, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr McNallty, thank you for your review and kind comments. Kind regards, Sean Cook, Managing Director - Lamborghini Leicester
Annual service at Bentley Leicester.
I took my Bentley Continental GT V8S, to Bentley Leicester for its annual service.
I have visited the dealership a couple of times before and I’m very impressed with the service I have received.
After previously using another Bentley dealership that will remain nameless, Bentley Leicester have been really helpful and professional, I am glad I have found them, and will not hesitate to return again.
May 16, 2023
Reply from Sytner Group - Bentley Leicester
Dear Vince, I am delighted our team impressed you during your recent visits and thank you for you review. Kind regards, Sean Cook - Managing Director. Bentley Leicester
Excellent service and attention to…
Excellent service and attention to detail from first call to post delivery when we needed a teach in for the computer system. It’s the second car we have purchased from you and I suspect that it won’t be the last.
Mike Saunders
May 11, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mrs Saunders, thank you for your kind words and 5 star review. Kind regards, Sean Cook - Managing Director - Bentley Leicester.
Great service
May 4, 2023
Reply from Sytner Group - Bentley Leicester
Thank you very much for the 5 star review. I am so pleased to hear that you had a positive experience with us. Kind regards, Sean Cook - Managing Director
Not happy or a pleasant experience at…
Not happy or a pleasant experience at all. My vehicle was in Manchester so I specially brought it down to Birmingham to be collected. Nearly a month before I spoke to Bentley leicester to order a towing eye cover and a new mat set. The towing eye was also ordered months before and never materialised. My car came back to me on time after spending over 5500 with them. Suprise suprise no towing eye cover and no mats. So either they forgot or just couldn’t be bothered to listen. Either way it has left me upset. An email to them then says oh you can order it and it will cost you xxx. I personally feel this should have been done as a gesture of goodwill considering my loyalty to keep using Bentley Leicester instead of my local dealer in Manchester. I won’t be taking my car back to Bentley Leicester again due to this and I feel the customer service is bad. Surely as they have forgot to arrange this for me on two occasions it should be sent free of charge. Not only did I spend close to 150k on my car from there I have just spent 5500 plus on a service and extended warranty. I am very disappointed
April 26, 2023
Reply from Sytner Group - Bentley Leicester
Dear Sam, thank you for taking the time to write a review and I am sorry to hear your requests were not resolved during your last visit. I understand my Aftersales Manager, Adam Causer has been in touch and I know he will ensure a speedy resolution to the matter. Kind regards, Sean Cook - Managing Director.
It's the staff at every level
It's the staff at every level, perfect interaction and treat you as a valued client always.
April 24, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr Yates, thank you for your review and comments - I will pass them on to the team. Kind regards, Sean
Excellent service and customer care…
Excellent service and customer care from all departments, always feels a friendly atmosphere
April 11, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr Cobley, thank you for your comments and 5 Star review. Kind regards, Sean Cook - Managing Director
A very professional but caring company
A very professional but caring company, trust is everything when you leave your car at a garage! Everything that needs doing is explained and you know you will get a good job done. Wouldn’t go anywhere else. Well done to all.
February 15, 2023
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Gillian, Thank you for your 5 Star review - the team will be delighted. Kind regards, Sean
staff were very friendly and helpful
staff were very friendly and helpful.
transaction was very smooth
overall it was a pleasure to buy from here na di would recommend
January 7, 2023
Reply from Sytner Group - Bentley Leicester
Dear Mr Stait, Thank you for your 5 star review and comments. Kind Regards Sean Cook Head of Business
Treated like a King
Treated like a King. The service and hospitality was on spot, fantastic, strongly praise the team.
December 21, 2022
Reply from Sytner Group - Bentley Leicester
Dear Mr Singh, Thank you for your 5 star review and comments. Kind Regards Sean Cook Head of Business
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