Sytner Group - Graypaul Maserati Birmingham Reviews 

I have found the whole experience of purchasing my pre-owned Levante from the team at Shirley site rather enjoyable. Changing cars can be quite stressful and I have found their approach quite different from my previous long-standing German marque. From the initial, casual on-line enquiry that was quickly followed up by Dani Mazic, until picking up the car a month later, I've not felt under any pressure at any point. Dani offered various cars and clearly explained all of the options available. Questions were answered quickly, either by phone, text or email. I travelled down from Liverpool for a test drive on Tuesday, spent a couple of hours, discussing and negotiating with Andy and Dani before making my mind up on the drive home. I was then able to pick the car up on Saturday with a trouble free handover of my trade in, which I feel they gave me very fair value for. The car I have taken is pristine. The welcome from everyone was very warm with a relaxed atmosphere and excellent coffee and biscuits throughout. Thanks to Natalie, Olivia and Gemma for their reception and James for dealing with the financials on Saturday. Hopefully, my new car will live up to the service levels I've experienced. It's early days, but the initial signs are very, very good! A long review, but I think it is warranted. Special kudos to Dani for the co-ordination and communications for a deal done 110 miles away.

Warm welcome, beautiful showroom, nice clean loan car, service completed by agreed time and excellent communication - just what you’d expect from a Maserati dealership 👍

Very polite, efficient and knowledgeable service representative.

This is my second Maserati now from Greypaul Birmingham. The service from the dealership is first class, it doesn't matter who you speak with you get the feeling that they really appreciate your business and care, I have dealt with Paul Holmes on both purchases and this guy is a gentlemen and always delivers!. I highly recommend Graypaul Birmingham.

Brilliant service, always happy to help and go above and beyond....special thanks to Paul Holmes for his excellent knowledge and help

Excellent service from all departments.
Couldn’t fault anything, will defiantly be using Graypaul for all my future Maserati purchases and servicing requirements, well done.

Great customer service, listened to me as a customer resulting in me getting the car I wanted at the right price

We recently purchased a Maserati Grecale Trofeo. The team was highly professional, helpful, and courteous throughout the whole process. I cannot rate this company highly enough. Dani and James need a special mention, they were our main contacts. Well done; keep up the excellent work, guys.

Great service at Greypaul Maserati. Dani understood my needs perfectly & got me into an incredible car. Thankyou.

Great customer care and help for Cluents!

Having purchased several cars from Graypaul Birmingham, both Maserati & Ferrari, I am extremely disappointed with the recent experience. Bought a Maserati Gran Tourissmo in October from them, it’s been plagued with problems and I have had little to no support on resolving issues that are a result of the car being sold without proper checks be it with oil valve failure, parking sensors, power steering, tracking and other issues. An approved used car that is not fit for purpose and the service, or the rather lack of it, from Graypaul Birmingham Maserati is dissapointing! Andy Gibbs failed to call out of courtesy, let alone professionalism. Won’t be getting my business in future…

Great service from the team. Work was completed ahead of schedule and communication was excellent throughout.

Very experienced and helpful team throughout the process. Will definitely recommend to my family and friends.

From my initial enquiry to the day I picked up my Maserati the sales person and dealership provided exceptional service, questions were answered promptly, friendly and professionalism and I felt very special and looked after the day I picked the vehicle up. Would without question recommend the dealership.

We weren't really sure what car we wanted to buy, what make or model we'd choose and what would best meet our needs, so we visited a number of "luxury" brands to help shape our thinking.

We had some varied experiences, from the disinterested sales staff, to those trying to upsell the model "left" in the showroom, but when we arrived at Maserati, we experienced a warm welcome, plenty of time to try out the various models and a bespoke service tailored to what we wanted and needed.

That meant that when we left with our new car, it was one we felt we'd chosen with the support of experts, based on a package that was suitable for what we wanted, and that we had become part of a business that wanted us as a customer, not just now but in the future.

We were brilliantly looked after by Dani and James, and the rest of the Team, whenever we called, and whatever we asked. A genuine pleasure to do business with.

Great customer service from the Graypaul Maserati team, this is my 3rd car from these guys, Paul and James provide an excellent service every time!

The sales team are a complete breath of fresh air. The contracts guy was so easy to deal with, listened and delivered. I cannot fault the whole experience from start to finish. Thank you for getting me into an amazing car with no effort at all.

I have been a customer of Graypaul Maserati Solihull since July 2021, and just purchased my second car from them. Interaction with this dealership over that time has been an absolute delight -they are friendly, courteous, really try and work out the best deal, and make the whole experience very enjoyable - whether buying a car or just sending it in for a service. The team work hard at making the customer feel genuinely valued in a familial environment- a refreshing change compared to certain other high end marques. The fact I have purchased two Maserati's consecutively, and will buy more, is a testament not only to a great brand but to the excellent quality of service from this dealer. Carl G

Can I say a big thank you to DANI for taking us through the journey of purchasing our Maserati Levante.
Very helpful and we felt we could put our trust in him from the start.
We will not hesitate using Dani in the future and have recommended him to others.

Absolutely fantastic experience with Graypaul Maserati Birmingham when purchasing my brand new Grecale Modena. From first point of contact onwards, they were incredibly friendly and professional. They couldn't have done enough for me to try and persuade me to make the journey up to Birmingham from Essex and I'm really pleased that I did. Paul Holmes gave me the most thorough and detailed demonstration of a car that I have ever had and was an absolute pleasure to deal with throughout as was James Smith who crunched the numbers and came up with a deal that was absolutely right for me. The car is amazing and this was hands down the best experience I've ever had buying a car, I really couldn't recommend them enough.