Sytner Group - Graypaul Maserati Edinburgh Reviews 

I saw my BMW Z4 advertised in Graypaul Maserati and my initial thinking was as it was selling very high end cars they would prep the car correctly,cutting no corners even tho the car war nearly 6 years old,give superb service and give a fantastic warranty.
I was not disappointed!!
Their eye for detail was second to none both pre,during and post sale.
I would highly recommend using this business if you are looking for a top class car with top class service from extremely polite and professional staff.
Many thanks to all at Graypaul Edinburgh

I am always impressed with the level of attention by the service team. While there, for a service, I met with the sales team, Luke in particular, who showed me the Gregales available. Unfortunately due to an accident to my existing Grecale I needed to replace it. I was guided and assisted through the procedure to make the whole transaction as trouble free as possible. Excellent customer service with a happy outcome. I am delighted.

After a long and arduous journey with a result that didn't quite pan out the way I wanted. I must say that the level of service and attention I received from Jordan at Grey Paul Maserati was exceptional. Both he and his manager Gregg left no stone unturned in my attempt to purchase a Levante and I can only thank them for their efforts and level of professionalism. I cannot recommend these guys enough. In an industry with not the best reputation, my experience with Jordan in particular was top class.

I had a mixed experience with Sytner Group at their Edinburgh location. While the initial sales interaction was pleasant, including excellent service from Luke and Stuart, I faced significant challenges with aftercare. After purchasing a Maserati, I encountered multiple issues with the car, and getting repairs under warranty proved to be difficult. Sadly, I had to sell the car back at a loss. Although the staff was welcoming and attentive during the buying process, my overall experience was marred by the after-sales service.

What can I say. So nice when selling me the maserati but as one customer said when we picked up the car…”another victim” I totally get that ! Sold it as had to fight for every issue I had with the car which were many ! Didn’t notice that rear of car had been re sprayed when sold to me either. Felt it was more off the road than on it. I was offered a gift to compensate from my bad experience but that was never received, I lost so much money selling car back which I had no option as car was sitting depreciating whilst sitting waiting to be repaired.

Poor after care. Had to argue for everything to get repaired and car was under warranty.
Ended up selling car back to them at a huge cost. Just not a good experience at all. Expected better from Maserati but both them and dealership were poor.
Do not believe the reply below as resolution never happened.

Excellent service from my first visit to picking up my new car. The entire sales team were knowledgeable, professional and friendly

Stuart and Harry were both great guys and made the process as smooth as possible.

Graypaul Maserati, and in particular Stuart Cross have been extremely helpful with my enquiries. Stuart has invested time and gone out of his way to find information, even when given little to go on by myself. I would definitely recommend contacting them.

Pricing of the car was competitive and the service provided by Luke was excellent. Thank you also for the few little extras! It was actually very easy to order the car over the phone and have it transported down to Berkshire - Thank You!

Stewart.luke .and Megan and Harry
First class

Everyone in the dealership makes you feel welcome & a valued customer. Luke, the sales person I dealt with, was kind, attentive, knowledgeable & could not have been more helpful.
It's the little things that count, & I was taken care of every step of the way. Edinburgh is my closest Maserati dealership to where I live in Tyneside, but it's well worth the journey to experience their service.

Fantastic service and attention from very first contact to the end of the process and after calls to ensure everything was okay with our purchase. Truly a top class customer service all companies should strive to achieve

Jordon, Stuart, Harry, Louise and Luke have been excellent and all helped make the Purchase of my first Maserati a complete pleasure.

An excellent experience, everyone I met was welcoming and happy to help. They really made me feel special in that they genuinely seemed grateful for my custom, very glad to spend time with you in the showroom and have you pick one of their cars, even when buying used. One of the best experiences I've had buying a car.

Stuart Cross, Sales Exec, and Harry Wallace, Manager, both went out of their way to make the entire experience a pleasure. From first contact to final documentation, their assistance and expertise were only matched by their kind and friendly manner.

The team at Graypaul Maserati Edinburgh was fantastic, everyone was welcoming and polite.
Thank you Stuart, Harry, and Megan for all your help throughout the process and on the day.

The whole experience was great, Stuart Cross and his team are enthusiastic about what they sell and it comes across.

Friendly, knowledgeable sales staff. Went the extra mile to ensure that the purchase experience was memorable.

My experience with Maseratti was excellent. The staff were extremely helpful and kind and while I was having doubts about buying a new car they helped me in every step of the process to the point that I was feeling absolutely happy and satisfied when I brought my new car home. Their welcoming attitude made the day of the purchase exceptionally pleasant and we couldn’t be happier.