Great service from Stuart Cross. I bought the car from some distance away and Stuart was amazing in providing me with videos, photos and answering all my many many questions. An excellent service i... See more
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On arriving at the garage to look at a car, I was made to feel welcome by Ewan Semple and nothing was too much trouble. Was given all the details I needed and when any of the team didnt know something... See more
Company replied
Stuart was very helpful from the moment I gave him a ring to discuss the vehicle. He took his time to send through a customised video showing details of the car. The moment I saw the video, I made up... See more
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Amazing cars, Amazing showroom and an amazing experience. Stuart cross and the team made everything so easy. Nothing was too much trouble. Would definitely recommend, I will be getting all my cars... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Glenvarigill Plaza Fort Kinnaird, EH15 3HR, Edinburgh, United Kingdom
- 0131 629 9761
4.7
Excellent
65 reviews
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Maserati Team Edinburgh
Jordon, Stuart, Harry, Louise and Luke have been excellent and all helped make the Purchase of my first Maserati a complete pleasure.
November 28, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Dear Mr Paschke, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Edinburgh
An excellent experience
An excellent experience, everyone I met was welcoming and happy to help. They really made me feel special in that they genuinely seemed grateful for my custom, very glad to spend time with you in the showroom and have you pick one of their cars, even when buying used. One of the best experiences I've had buying a car.
November 18, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Dear Mr Harley, Thank you for your 5 star review and comments. We really appreciate your feedback and will ensure the team receive a copy. We hope you enjoy your new car. Kind Regards Team Graypaul Edinburgh
Maserati Levante purchase
Stuart Cross, Sales Exec, and Harry Wallace, Manager, both went out of their way to make the entire experience a pleasure. From first contact to final documentation, their assistance and expertise were only matched by their kind and friendly manner.
October 28, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Dear Mr Bunn, Thank you for your 5 star review and comments about the team. They will be delighted to read this! Kind Regards Dominic Bell Head of Business
Excellent
The team at Graypaul Maserati Edinburgh was fantastic, everyone was welcoming and polite.
Thank you Stuart, Harry, and Megan for all your help throughout the process and on the day.
August 4, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good afternoon. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass this on to Stuart, Harry, Megan and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Edinburgh Maserati Festival Indeed
The whole experience was great, Stuart Cross and his team are enthusiastic about what they sell and it comes across.
July 26, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning Mr Mcghee. Thank you for taking the time to leave a 5* review. It is very much appreciated. I shall pass on your kind comment to Stuart and the team. Enjoy your GranTurismo and we look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Grecale purchase
Friendly, knowledgeable sales staff. Went the extra mile to ensure that the purchase experience was memorable.
July 19, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning Mr Jackson I'm delighted that you thoroughly enjoyed your experience at Graypaul Maserati and thank you so much for taking the time to leave us a 5 star review - we really appreciate it. Kind regards Lara Hanrahan Head of Customer Experience
My experience with Maseratti was…
My experience with Maseratti was excellent. The staff were extremely helpful and kind and while I was having doubts about buying a new car they helped me in every step of the process to the point that I was feeling absolutely happy and satisfied when I brought my new car home. Their welcoming attitude made the day of the purchase exceptionally pleasant and we couldn’t be happier.
May 17, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning Mr Tabarsi-Kalarestaghi, thank you for your great review and five-star rating. The team will be delighted to read your kind comments. Enjoy your new Maserati and we look forward to seeing back in the dealership soon. Kind Regards, Dominic Bell – Head of Business.
Very personal service from friendly and…
Very personal service from friendly and helpful staff
May 6, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass on your comments to the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
Honestly l don't think the sale could…
Honestly l don't think the sale could have gone better, Stuart was great, l will be returning there for servicing and my next purchase.
April 30, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning Mr Bragg. Thank you for taking the time to leave a 5* review. It is very much appreciated. I shall pass on your kind comment to Stuart and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
The team were brilliant
The team were brilliant.
Only thing was there weren’t any kitkats to have with my cup of tea.
April 11, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning. Thank you for taking the time to leave a 5 star review. It is very much appreciated. I shall pass on your comments to the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
1st Class
If ever there was a rewrite of customer service in the dictionary it would just say Gray Paul Maserati. The service from Stuart Cross and his colleagues from enquiry to handover of the car and after service was first class in all aspects. The car ain’t half bad either…. I would thoroughly recommend Gray Paul Maserati.
March 9, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good afternoon Mr Barrett. Thank you for taking the time to leave a 5 star review about your recent experience at Graypaul Maserati Edinburgh. I shall pass on your kind comments to Stuart and the team. We look forward to seeing you in the dealership soon. Kind Regards Dominic Bell Head of Business.
The staff onsite understood what I was…
The staff onsite understood what I was looking for and I felt there was no over selling.
February 11, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning Mark. Thank you for taking the time to leave a 5 star review about your recent experience. I shall pass on your kind comments to Jamie and the team. Kind Regards Dominic Bell Head of Business.
The reason I own 2 Maserati’s now is…
The reason I own 2 Maserati’s now is purely down to the Service Manager Kevin Slattery at Graypaul Edinburgh. I have been with Porsche, Mercedes, Land Rover and Volvo and the after sale care has not been a patch on what we get from Graypaul Edinburgh. Before buying the recent Levante I must have had 20 questions which I reached out to Kevin and he answered honestly. When the vehicles are being serviced, I get a honest opinion and not treated like a woman who doesn’t have a clue about cars. My children are petrol heads also and to receive a Lego Maserati garage in the post yesterday when they got home from school was just amazing. Even addressed to them 😊
Edinburgh is over 3 hours away from us, but I would not dream at going else where now. Hand on my heart, if Kevin were to leave, I would be taking my business with him. You just don't get service like this anymore. Honestly give them a go and you will be pleasantly surprised.
October 21, 2022
Great service From Stuart Cross
Great service From Stuart Cross, right from my initial enquiry before the new Grecale Trofeo was launched, through the ordering process and then on delivery. He also helped me part-ex my Levante S with Harry. An excellent customer experience
January 23, 2023
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good morning Mr Russell. Thank you for taking the time to leave a 5 star review about your recent experience. I shall pass on your kind comments to Stuart, Harry and the team. Kind Regards Dominic Bell Head of Business.
Lovely showroom and the staff were more…
Lovely showroom and the staff were more than happy to help with anything. Management team were excellent as well.
February 2, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Hello Mr Bell, thank you for a fantastic review and five-star rating. We are delighted to read about your experience at Graypaul Maserati Edinburgh and will be sure to pass your kind words onto our team. If there is anything else we can help please do not hesitate to get in touch and we look forward to welcoming you back into the dealership in future. Kind regards, Dominic Bell – Head of Business.
Visited last weekend,staff were super…
Visited last weekend,staff were super friendly and not pushy at all,one salesman Stuart Cross in particular was very knowledgable and showed us round the Grecale which is an incredible piece of machinery
January 28, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Hello BS Avant, we are delighted to read about your experience at Graypaul Maserati Edinburgh and will be sure to pass your kind words onto our team and in particular, Stuart Cross. If there is anything else we can help please do not hesitate to get in touch and we look forward to welcoming you back into the dealership in future. Kind regards, Dominic Bell – Head of Business
Top drawer customer service
December 28, 2022
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Hello, we are delighted to read about your 5 star experience at Graypaul Maserati Edinburgh and will be sure to pass your kind words onto our team. . If there is anything else we can help please do not hesitate to get in touch and we look forward to welcoming you back into the dealership in future. Kind regards, Dominic Bell – Head of Business
Fantastic experience in store
Fantastic experience in store , all staff were welcoming and pleasant , immaculate display , couldn’t ask for better .
January 16, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Hello David we are delighted to read about your experience at Graypaul Maserati Edinburgh and will be sure to pass your kind words onto our team . If there is anything else we can help please do not hesitate to get in touch and we look forward to welcoming you back into the dealership in future. Kind regards, Dominic Bell – Head of Business.
First class
First class - every time. Highly recommend and would not go anywhere else.
January 17, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Hello Chris, Thank you for your 5 star review. We will be sure to pass your kind words onto our team . If there is anything else we can help please do not hesitate to get in touch and we look forward to welcoming you back into the dealership in future. Kind regards, Dominic Bell – Head of Business
Absolutely fantastic
Absolutely fantastic! Customer service from the sales team was second to none!
I am made to feel like a valued customer each time I visit.
January 20, 2023
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Hello, we are delighted to read about your 5 star experience at Graypaul Maserati Edinburgh and will be sure to pass your kind words onto our team. If there is anything else we can help please do not hesitate to get in touch and we look forward to welcoming you back into the dealership in future. Kind regards, Dominic Bell – Head of Business
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