Great service from Stuart Cross. I bought the car from some distance away and Stuart was amazing in providing me with videos, photos and answering all my many many questions. An excellent service i... See more
Company replied
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See what reviewers are saying
On arriving at the garage to look at a car, I was made to feel welcome by Ewan Semple and nothing was too much trouble. Was given all the details I needed and when any of the team didnt know something... See more
Company replied
Stuart was very helpful from the moment I gave him a ring to discuss the vehicle. He took his time to send through a customised video showing details of the car. The moment I saw the video, I made up... See more
Company replied
Amazing cars, Amazing showroom and an amazing experience. Stuart cross and the team made everything so easy. Nothing was too much trouble. Would definitely recommend, I will be getting all my cars... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Glenvarigill Plaza Fort Kinnaird, EH15 3HR, Edinburgh, United Kingdom
- 0131 629 9761
4.7
Excellent
65 reviews
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Reply from Sytner Group - Graypaul Maserati Edinburgh
Good Morning Mr Marini, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to team who will be delighted to have met your expectations . Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
New Levante
Purchased my Levante at the end of August.
From start to finish the team were joy to deal with, especially Stuart, who arranged my test drive and assisted me throughout the process.
Other members of the team took the time to introduce themselves and chatted away to both my Wife and I during our visits to the showroom.
On handover day the team put on a lunch for us prior to receiving the vehicle and took the time to arrange a gift for my Wife, a very thoughtful gesture.
My thanks to all the team especially Stuart, for a very pleasurable sales experience, also thanks to Jamie, and Sid, for all their input in arranging the deal.
Looking forward to seeing the new showroom in the near future.
Apologies for the delay in issuing a review guy's been travelling with work and Holidays, my thanks again and best wishes to all at Edinburgh Maserati.
Steve & Theresa
October 11, 2019
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
"Good Morning Mr and Mrs Gall, I’m delighted to read your kind words about Graypaul Maserati Edinburgh. I shall pass on your comments to Stuart and the team who will be happy to learn they have met your expectations when you purchased your car recently. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Ensure you clarify exactly what you're getting!
I purchased a Quattroporte but still have concerns over the communications provided to me prior to purchasing the vehicle. I was informed the vehicle would have new tyres fitted and be serviced neither of which was true! Very slow when collecting vehicle, process seemed very poor. Vehicle exceptional, just ensure you get clarity over what you are actually receiving!
June 7, 2019
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Dear Mr Liddle I am sorry to hear that your recent experience with us was not commensurate with your expectations. We endeavor to ensure the vehicles we sell are prepared to an exacting standard that is in line with Maserati manufacturer guidelines so we will investigate your issue thoroughly and contact you shortly to bring about a resolution. If you require anything further in the meantime, please don't hesitate to contact me directly. Kind Regards Dominic Bell Head of Business Graypaul Maserati Edinburgh
Reply from Sytner Group - Graypaul Maserati Edinburgh
"Good Afternoon Mr Duffy, I’m delighted to read your kind words about Graypaul Maserati Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Bought a car from GP and traded in old…
Bought a car from GP and traded in old one. First class service. Very easy and straightforward to deal with and picking up the new car was a joy - the unveiling process, gifts for wife and son and freedom to wander round the showroom made a great day out. Highly recommended.
April 12, 2019
Unprompted review
Reply from Sytner Group - Graypaul Maserati Edinburgh
Good afternoon Mr Wisely, I’m delighted to read your kind words about Graypaul Edinburgh. Thank you for your feedback and great star rating. I shall pass on your comments to the Sales Team. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Dominic Bell – Head of Business
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