I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... See more
Location
Switch locationGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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See what reviewers are saying
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... See more
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... See more
From my initial enquiry to final purchase all staff members were very helpful and offered a very good service. I would mention that Leo Sharrett provided a very high standard of customer service and i... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, United Kingdom
- 01423 869700
4.7
Excellent
551 reviews
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Bought a Q5 sportback last week
Bought a Q5 sportback last week. On entering the showroom was welcomed with coffee/biscuit. Adam Gray who looked after me was very friendly and professional making the process painless,couldn’t do enough for me. Even put fuel in the new car after I’d lost a month on taxing the new car due to the date. They also sorted an issue getting my deposit back from another car from another dealer with the Sytner group who were being awkward about returning it to me. Wouldn’t hesitate to recommend if you’re looking to upgrade your Audi. Excellent 😀
April 26, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words Russell! We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to make the process of buying a car as easy and stress-free as possible, and it's great to hear that Adam Gray was able to make that happen for you. We are also glad that we were able to help you with the issue of getting your deposit back from another dealer. We are so pleased that you would recommend us to others and we look forward to seeing you again soon. Thank you for choosing Harrogate Audi!
Great personal service
Great personal service. We were greeted at the door when we arrived and offered some refreshments. We were told what the service involved and agreed a collection time. We were sent a video of the service completed and told the car would be ready on time. On collection we were again offered refreshments and the car was ready cleaned and valeted.
April 23, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words Mr Allender. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service and it is wonderful to hear that we have achieved this. We are glad that you were offered refreshments and that you were kept informed throughout the service. We are also pleased that the car was ready on time and that it was cleaned and valeted. We look forward to seeing you again soon.
Legendary Audi Hospitality - a bonus!
The team at Audi Harrogate know how to look after you whilst they look after your car! I handed over the car for a regular service and was made very welcome. The team even offered me space in their quiet room to keep working. Very thoughtful!
April 10, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Ian. We are delighted to hear that you had a great experience with us. We strive to provide the best service and are glad that we could make your visit comfortable and convenient. We look forward to seeing you again soon.
Excellent Customer service by everyone…
Excellent Customer service by everyone . Make you feel welcome and always checking to see if you require refreshments when using the waiting area.
Also made me aware of the quiet space upstairs so I could do some work and make phonecalls .
1st class and this is why I use Harrogate eventhough I live in York.
April 10, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Andrew. We are delighted to hear that you appreciate the customer service you receive at Harrogate Audi. We strive to make our customers feel welcome and comfortable, and we are glad that you took advantage of our quiet space upstairs. We look forward to seeing you again soon!
Thank you to all of the staff for the…
Thank you to all of the staff for the fantastic experience both my wife and myself had, a true one to one experience of professionalism.
April 8, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Andy. We are delighted to hear that you and your wife had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations.
Very unhappy and disappointed loyal customer
I have had two Audi's prior to my current car, all on finance, both Audi A1's, one was two years old and the other was brand new. I had no problems with these, however after a year of having my second Audi, Audi called me and offered me a brand new A1, a better tech and monthly price reduced. I felt pressured into taking the offer as they would not reduce my monthly rates on my current car so it was going to be cheaper per month. I got the brand new Audi in June 2023, however in the last few months the breaks squeak very loudly when I come to junctions and roundabouts, I called Harrogate Audi and the vehicle went in, they stated they cleaned and stripped the brake pads. The squeaking went away for around 2 weeks, however it then came back, the vehicle went in again, and they handed it back stating that they could hear the squeaking, but no defect could be found and they couldn't do anything unless I paid for new brakes.
I find this extremely disappointing, I pay a lot of money for the vehicle and it's less than 1 year old and only has around 3,000 milage, and they won't resolve the problem under warranty as the mechanic hasn't found a 'mechanical defect', I have spoken to a friend who is a mechanic who stated, 'It sounds like it’s probably something in the brake pad itself that’s making the noise. They’re made of a mixture of different metals and sometimes have defects in the material that can make them squeak so sanding and cleaning them can temporarily fix the problem.' I made Audi aware of this, however the team did not seem to care and told me if I wanted it fixing I needed to pay, terrible customer service.
This has put me off ever getting an Audi again in the future, in particular from this garage, especially if this is how they treat loyal customers.
After seeing the reply I would like to add that Leeds Audi have not yet looked at the vehicle, this is something the customer relations team have spoken with me about. I didn't complete a drive with the senior technician, as the staff member I spoke to confirmed that they could hear the squeaking of my vehicle, however couldn't do anything about it. So I can't see what difference a drive with the team would make. I don't understand how constant squeaking brakes is not a vehicle fault? You wouldn't resell this vehicle in its current state, and if you did the customer would be returning it. I think it's important Audi needs to get the facts right before responding to these reviews.
April 8, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Hi Sarah, Well you did tell our team you would write a bad review and fair play to you! Unfortunately as you have now been to two Audi centres and neither of us can find a fault and you have declined to complete a road test and demonstrate the fault I am afraid there is not much more to offer. I am sure you are aware that without a notable fault if really is very difficult to effect a repair? I am sorry that you are not happy with this situation, but I am happy that we have offered opportunities for you to demonstrate the fault, including road tests with one of our Senior Technicians, we have not charged for any of the investigations done and you have been elsewhere for a second opinion. Kind Regards. Nick Giddings, Head of Business.
Customer Services always above the…
Customer Services always above the expectations.Specially Hannah always so helpful and delivering the best customer services you can expect .
April 2, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words! We are delighted to hear that Hannah provided you with excellent customer service. We strive to ensure our customers have the best experience possible.
Excellent service
Excellent service, everything was well explained and I was welcomed into the dealership and well looked after for the whole time I was there.
April 2, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Hayley. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service possible and it's great to hear that we achieved this for you. We understand that buying a car can be a daunting experience, so we are glad that we were able to make it a pleasant one for you. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Staff worked hard to keep me informed…
Staff worked hard to keep me informed but waiting 7 weeks for my car to be repaired was a bad experience
February 6, 2024
Reply from Sytner Group - Harrogate Audi
Hi Al, We are sorry to hear that you had to wait 7 weeks for your car to be repaired. We take customer satisfaction very seriously and would like to invite you to contact our Aftersales Manager, Austen Taylor, austentaylor@sytner.co.uk, to discuss your experience further. We value your feedback and would like to ensure that you have the best possible experience with Harrogate Audi. Thank you for your time.
Engine management parts replacement
Had to have some engine management parts replaced under warranty on my SQ5. Originally advised would be complete within the day but ended up taking a whole week.
The two service lads kept me informed and were able to get me in a courtesy car to keep me mobile throughout although I did have a couple of false return visits understanding the work was complete, only for it not to be!
March 6, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your review, Andrew. We are sorry to hear that your experience with us was not as smooth as we would have liked. We understand how inconvenient it can be when a repair takes longer than expected and we are glad that we were able to provide you with a courtesy car to keep you mobile. We appreciate your patience and understanding and we hope that you are now enjoying your SQ5. Thank you for choosing Harrogate Audi.
Audi Harrogate team deliver again !
Again the Audi Harrogate team have delivered on excellent service, communication and high standards. I dealt with Alex and she has been exceptional through the whole process of choosing to final collection of the vehicle. I highly recommended this dealership for its high standards, professionalism and service. Well done Audi.
March 12, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words and 5 star review. We are delighted to hear that you had a great experience with Alex and the Audi Harrogate team. We strive to provide the highest standards of service and professionalism to all our customers and it's great to hear that we have achieved this. We are proud to be able to offer a great selection of vehicles and look forward to welcoming you back in the future. Thank you again for your review. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Good service on the car and customer…
Good service on the car and customer care however there was no drop off home offered or pick up service. Was very surprised at this in view of premium car name. Had a BMW before the Audi and this was offered from the dealer.
March 5, 2024
Reply from Sytner Group - Harrogate Audi
Thank yolu for your feedback Mr Tuft. Kind Regards. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Exceptional customer service from the…
Exceptional customer service from the Audi team in Knaresborough. Fully transparent throughout the buying process, regular updates given and the team were able to answer any questions I had but to be fair, given how easy the whole process was these were minimal.
Adam in particular, outstanding and was a pleasure to deal with. 10 out of 10.
March 2, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Hi Daniel. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We are especially pleased to hear that Adam was able to provide you with such an outstanding service. We hope that you enjoy your new car and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Adam and Henry have been a pleasure to…
Adam and Henry have been a pleasure to deal with. They went out of their way to accommodate my requirements, and always respond quickly and efficiently.
Not my first purchase and I will be back again.
March 1, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words John. We are delighted to hear that Adam and Henry have been able to provide you with the excellent service that we strive to offer here at Harrogate Audi. We are pleased that you have chosen to return to us for your purchase and we look forward to welcoming you back in the future. We are committed to providing our customers with the highest level of service and we are glad that we have been able to meet your expectations. Thank you for your continued support.
Absolutely Faultless
Perfect customer service, honestly couldn’t ask for better. Friendly staff and excellent job done on our car after a small bump. Couldn’t do enough to help. And a special thank you to Matt in the bodyshop, spot on.
February 20, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Jess. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service possible and are pleased that you felt we achieved this. We are also glad that you were happy with the work done on your car after the small bump. I will be sure to pass your comments on to Matt and the team in our fabulous Bodyshop. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
These guys are brilliant
These guys are brilliant, couldn't be flexible enough and you get such a warm welcome as a customer when you come in. Really nice facilities if you are waiting with your car and working and you are well looked after.
February 15, 2024
Reply from Sytner Group - Harrogate Audi
Hi Miss Pratt. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We understand that your time is valuable and we are glad that we were able to be flexible to accommodate your needs. We also take pride in our facilities and we are glad that you found them to be comfortable and welcoming. We look forward to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Very smooth & easy process
February 5, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your 5 star review, Gill! We are delighted to hear that your experience with Harrogate Audi was smooth and easy. We hope that you will continue to enjoy your experience with us and that you will recommend us to your friends and family. Thank you for your support and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Outstanding service every time
February 5, 2024
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Spencer. Thank you for choosing Harrogate Audi and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The team went the extra mile to make…
The team went the extra mile to make sure they looked after me.
Would not hesitate to recommend them.
Great company Ethos.
February 2, 2024
Reply from Sytner Group - Harrogate Audi
Hi Noob, We are delighted to hear that you had a positive experience with us and that you would recommend us to others. Our team is dedicated to ensuring that all of our customers are looked after and that their needs are met. We are proud of our company ethos and it is wonderful to hear that you have noticed this. Thank you again for your review. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Friendly welcome
Friendly welcome. Efficient in the workshop with video sent to me. However I thought servicing was every ,2 years when I bought this super car. It turns out because I have service plan it was set up for yearly servicing. Despite asking I am still not crystal Clear about how this all works
February 2, 2024
Reply from Sytner Group - Harrogate Audi
Hi Pat, We are delighted to hear that you had a friendly welcome and that the workshop was efficient. We understand that you may have been confused about the servicing plan when you purchased your car, and we apologise for any confusion caused. I have asked our Front of House Manager to get in touch and discuss with you. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
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