I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... See more
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Location
Switch locationGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... See more
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I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... See more
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From my initial enquiry to final purchase all staff members were very helpful and offered a very good service. I would mention that Leo Sharrett provided a very high standard of customer service and i... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, United Kingdom
- 01423 869700
4.7
Excellent
552 reviews
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Flawless performance from Adam and team
The sales team made the process of selecting a new car, Got a good deal and got the car i wanted at the price i was happy to pay, The finance was simple due to the work of Jamie and colleague Lorna, Adam Gray from sales kept in contact throughout and during the handover was very easy to deal with. If you are looking for a good experience i would recommend Harrogate Audi, They made my Audi buying a complete pleasure. Well done 5*s and more. See you in 3 years for the next car.
January 31, 2024
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words, Neil. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to make the car buying process as easy and enjoyable as possible, and it's great to hear that our team was able to make that happen for you. We appreciate your recommendation and look forward to seeing you again in three years for your next car. Thank you for choosing Harrogate Audi. Many thanks again, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Reply from Sytner Group - Harrogate Audi
We are delighted to hear that you felt valued and respected as an individual customer at Harrogate Audi. We strive to provide the highest level of customer service and it is rewarding to hear that we have achieved this. We understand that everyone has different needs and we are committed to meeting those needs in a friendly and professional manner. We look forward to welcoming you back to Harrogate Audi in the future.
Audi Harrogate service.
Whole process from booking appointment to collecting the car after works completed was simple and effective. Staff were friendly, efficient and explained the whole process very clearly. Work completed, and MOT advisories clearly explained and demonstrated by the Audicam app.
November 29, 2023
Reply from Sytner Group - Harrogate Audi
Hi Mr. Russell We are delighted to hear that you found the whole process from booking an appointment to collecting your car to be simple and effective. We are also pleased to hear that our staff were friendly and efficient in explaining the whole process and that the work completed was demonstrated by the Audicam video we sent you. Thank you for your kind words and we look forward to seeing you again soon. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent experience from the minute l…
Excellent experience from the minute l arrived at the garage and this continued whilst l was waiting to be checked in ✅✅✅
December 1, 2023
Reply from Sytner Group - Harrogate Audi
Hi Garry, we are delighted to hear that you had an excellent experience at Harrogate Audi. We strive to ensure that all of our customers have a positive experience when visiting us and it is great to hear that we have achieved this. We hope to see you again soon and that you continue to have a great experience with us. Thank you for your support. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent service at Harrogate Audi…
Booked in for a service at Harrogate AUDI. Everything was perfect. The booking-in progress, the personal greeting on the morning, being kept up-to-date throughout the morning, and the great price. A special mention to advisor Hannah Jones, who noticed it was my birthday on the day and left me a lovely present in the car on collection. What a great team! 10 out of 10 in all areas 🤩
December 1, 2023
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you Paul for your kind words and 5 star review. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service and it's great to hear that we achieved this for you. We are especially pleased to hear that Hannah noticed it was your birthday and left you a lovely present. We are so glad that you enjoyed your experience with us and we look forward to seeing you again soon. Thank you for your continued support.
Sales team were really good
Sales team were really good, only issue was the car as it was left dusty and didn’t seem to have been polished or cleaned on the inside or outside even tho it was supposed to have the autoglem which should have required the car to be clean and scratch free
November 27, 2023
Reply from Sytner Group - Harrogate Audi
HI, We are sorry to hear that the car was not up to the standard you expected. We take pride in providing our customers with the highest quality of service and we are disappointed that this was not the case on this occasion. We will ensure that our sales team are aware of the situation and look into the reasons this happened. Wishing you all the best. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
A no nonsense dealership that always…
A no nonsense dealership that always exceed expectations. Over the years I have become very weary of the usual pantomime of the car buying process. None of this happens at Harrogate and this is why I keep returning.
November 27, 2023
Reply from Sytner Group - Harrogate Audi
Hi Mr. Boyd, We are delighted to hear that you have had such a positive experience with us at Harrogate Audi. We strive to provide a no-nonsense approach to car buying and are pleased that you have noticed this. We value your loyalty and look forward to continuing to exceed your expectations in the future. Thank you for your continued support. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
5 Star Experience
Well I'm into my 4th Audi car, two Q3's and now on my second Q5. I used to deal with the Audi branch at Huddersfield, and they are a 5 star operation. I was booked for a service, on arrival there was a young lady who noted we had arrived and escorted my wife and myself to the appropriate person we needed to see. We were offered a hot drink straight away by a very courteous young lady. The service was to take a couple of hours so we had a walk around the nearby retail park. When we returned to the showroom I mentioned to the young man who was looking after us, that I may be interested in buying a Q8. Within no time at all we had an excellent salesman by our sides. He was very personable and was certainly very knowledgeable on all aspects of the Q8 that we fancied. I was with my wife in which was a mistake on my part because I would now have a Q8 but she brought me back to earth, and I really love our Q5. Audi must have a wonderful Human Resources department because the personnel at Knaresborough and Huddersfield are all really excellent. I can only say they are very polite, caring and extremely efficient and caring. Yes certainly a 5 star experience.
Colin R Penrose
November 17, 2023
Reply from Sytner Group - Harrogate Audi
Hi Colin. We are delighted to hear that you have had such a positive experience with us at Harrogate Audi. Our team works hard to ensure that all of our customers are looked after and that their needs are met. We are pleased that you have been so impressed with the service. If you need any more help with a potential Q8 purchase, please feel free to drop us a line? :) We look forward to seeing you again soon and wish you all the best with your new car. Many thanks again. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The Audi dealership that keeps on giving!
So I have preciously written a review about how brilliant my experience has been with the purchase of my fabulous TT two weeks ago. I went to Audi Harrogate today to collect my private number plates that they had made for me. Firstly, they fitted them free of charge and secondly they gave my TT a full valet which it well and truly needed after a trip from the Fylde coast. Doesn’t get better than this. As long as Audi continue to make great cars, I won’t go anywhere else for my next Audi purchase! Krystal on reception a true star! Also regarding the negative responses regarding experiences with the service department shows lack of knowledge/experience and understanding of the issues with parts supply. Think back to what happened in 2020 before you blame those on the front line. Be grateful you don’t have a Porsche or a JLR product! Part of Audi Brand standards means that they need to operate a pre determined amount of courtesy vehicles/demonstrators ….it is in their own interests as it is a supply of nearly used vehicles in 3/6 months. A lack of understanding can be corrosive if you don’t get it! Thanks again Audi Harrogate!
November 17, 2023
Unprompted review
Reply from Sytner Group - Harrogate Audi
Hi Neill, Many thanks for taking the time to leave such a detailed and impassioned review. It really does cheer the team up when they see how much our customers can see and understand how much they care about what they do and how everyone tries to make every event as special and personal as possible. We look forward to seeing you again soon. Many thanks. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent Service team at Audi Harrogate
I do not usually write reviews but felt I needed to write a review about the excellent service received from the service team at Harrogate Audi. After reading a previous review posted I think the customer must have been visiting a different Audi dealership as the service received with my wives car was second to none. The team are very knowledgable honest and polite. This is not the first time I have used Harrogate Audi and the service is always exemplary. Thankyou to Austin and Grace and the whole service team for their professionalism as always.
November 9, 2023
Unprompted review
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words Paul. We are delighted to hear that you have had such a positive experience with us at Harrogate Audi. We strive to provide the highest level of customer service and it is great to hear that we have achieved this with you. We are proud of our team and the hard work they put in to ensure that all our customers are satisfied. We look forward to seeing you again soon.
Consistently poor customer service
Consistently poor customer service. This dealership in particular seek to blame the customer for issues with their cars, avoid warranty work and contributions.
Since covid they sold their fleet of courtesy cars to boost their bottom line, further aided by reduced costs providing such a service. As a result it's a two month wait for a courtesy car.
Our car spent almost a month sat waiting for a part (on back order due to regular failings across the VAG group) - The car was returned to us with a dinged door and chipped paint. It took them two weeks to respond addressing the damage, and told us we would have to pay half the repair.
Despite owning many Audis, this will be our last! Primarily as a result of the service provided by Harrogate Audi, which does not put the customer first, and only makes you feel that any issues with your car are of your own making.
The Service Manager who has been there for the last 13 years of my Audi ownership, whilst discussing issues we had with binding brake callipers on a new car, declared "Im no expert, so couldnt remark on the excessive & uneven wear and tear of your brakes"....
Well, if the service manager of that duration doesnt understand basic principals of a cars braking system, god help the "Technicians" that work under him, and on customers cars!
That just sums up the dealerships technical know how, and problem solving.
A Brand & Dealership to avoid!
October 17, 2023
Unprompted review
Reply from Sytner Group - Harrogate Audi
Hi Brad, I am sorry to read that you have had a poor experience and it is incredibly rare that we receive feedback like this. Having discussed this with our Aftersales Manager I am afraid that we can not take responsibility for damage unless you have some kind of proof that we damaged your car onsite. Our extensive CCTV has not given us anything to support such a claim. In regards to your claim about us selling our fleet of courtesy cars, I am afraid this is not true, we run the same fleet as we always have but your correct there is a lead time. I am sure you are aware that there is a global supply chain issue and as such some vehicle parts are taking much longer than they did pre-covid. This would explain the lead time with regards to your car. I am sorry that you have not enjoyed our levels of service. Many Thanks, Nick Giddings, Head of Business.
friendly and professional…
friendly and professional service.Attention to detail and follow up phone calls.
October 19, 2023
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words Mr Thompson. We are delighted to hear that you had a positive experience with us at Harrogate Audi. Our team strives to provide a friendly and professional service to all our customers, and we are pleased that you felt this was the case. We also appreciate your feedback regarding our attention to detail and follow up phone calls. We are committed to providing the highest level of customer service and we are glad that you felt this was achieved. Thank you again for your review and we look forward to seeing you again soon.
James was very good and made sure I was…
James was very good and made sure I was looked after
October 17, 2023
Reply from Sytner Group - Harrogate Audi
Thank you for your kind words KJ. We are delighted to hear that James was able to provide you with the excellent service you deserved. At Harrogate Audi, we strive to ensure that all of our customers are looked after and that their needs are met. We are glad that James was able to do this for you and we hope that you will continue to choose us for all of your automotive needs. Thank you again for your review and we look forward to seeing you again soon.
Hi Adam Gray at Audi Harrogate was a…
Adam Gray at Audi Harrogate was a pleasure to deal with. After an issue found on the car Adam did what he could to help and I was happy with the service from Adam and the deal was done smoothly.
October 14, 2023
Unprompted review
Reply from Sytner Group - Harrogate Audi
Hi, We are delighted to hear that Adam Gray provided you with a great service and that the deal was completed smoothly. We strive to ensure that all of our customers have a positive experience when dealing with us and we are glad that this was the case for you. Thank you for your review.
Reply from Sytner Group - Harrogate Audi
Hi Roland. We are delighted to hear that you had a great experience with our friendly staff. We strive to provide the best service possible and are glad that you were satisfied. Look forward to seeing you again soon. Kind regards Harrogate Audi
Abbie from the Harrogate Audi was…
Abbie from the Harrogate Audi was outstanding; knowledgable, personable and offering the perfect sales pitch without being pushy.
Abbie was a reason we ended up buying the Audi … Land Rover were also in the running but the sales guy there was the exact opposite to Abbie and was off putting.
So Abbie, thank you.
Audi - she deserves a raise!
September 30, 2023
Reply from Sytner Group - Harrogate Audi
Hi Ben, Thank you for your kind words about Abbie. We are delighted to hear you had a great experience and we look forward to seeing you again soon. Thank you again for your review. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent Service
Very relaxed informal sale approach which was very refreshing. Good advice during the whole process.
August 26, 2023
Reply from Sytner Group - Harrogate Audi
Hi Stephen. We are delighted to hear that you had a pleasant experience with us. We strive to provide the best advice and service to our customers and are glad that we could do that for you. We look forward to welcoming you back soon.
Reply from Sytner Group - Harrogate Audi
Thank you Angela for giving Harrogate 5 stars. We are delighted to hear that you had a great experience with us and appreciate your feedback. We look forward to welcoming you back soon. From all the team @ Harrogate Audi
Exceptional Service and Efficiency at Audi Harrogate - David and Jamie!
Upon discovering my desired Audi, I was promptly greeted with an introductory video of the car from David, an unexpected yet delightful touch. The cooperative effort between him and Jamie in the finance department was evident as they worked synergistically, ensuring seamless communication and efficiency throughout the entire purchasing process. Impressively, everything was arranged and finalised within just a week, and they even facilitated the car's delivery, sparing me a lengthy 10-hour drive. The exemplary customer service and professionalism demonstrated by David and Jamie have truly set a high standard. I look forward to returning in the future for an upgrade.
Ray - London
September 27, 2023
Unprompted review
Reply from Sytner Group - Harrogate Audi
Morning Ray. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We strive to provide the best customer service and it is wonderful to hear that David and Jamie were able to make the process so smooth and efficient for you. We are glad that you enjoyed the introductory video and that we were able to arrange and finalise everything within a week. We look forward to seeing you again in the future for an upgrade. Thank you for choosing Harrogate Audi.
very long wait
very long wait. car dropped off at 1030 but work not started until about 4pm. I'm not a local resident so this meant hanging about at the dealership until 1730. Luckily I had my work laptop and the facilities for working were pretty good. Frustratingly, despite the long wait the car was not cleaned / hoovered as had been offered and agreed.
October 4, 2023
Reply from Sytner Group - Harrogate Audi
We are sorry to hear we did not meet your expectations on your last visit to Harrogate Audi. We understand that it can be frustrating to wait for a long time for your car to go through the workshop. We would like to invite you to contact our Head of Aftersales, Austen Taylor, to discuss your experience further. We take customer feedback seriously and would like to ensure that your experience is improved in the future. We apologise for the inconvenience caused and hope to hear from you soon.
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