It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
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It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This contin... See more
Company replied
Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They... See more
Company replied
From the moment the booking was made, to driving away, everything was done very professionally. On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
231 reviews
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Friendly staff
Friendly staff, prompt work, detailed inspection, quality work,
The only downside the car was not washed/cleaned.
March 7, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review, Graham. We are delighted to hear that you had a positive experience with our friendly staff and that the work was completed promptly and to a high standard. We are sorry to hear that the car was not washed/cleaned. We take pride in providing a high level of service and we will ensure that this is addressed. We hope to see you again soon and thank you for your feedback.
Great communication
Great communication, pleasant staff. Had to wait a while for attention as Audi service still remains in the VW garage, so quite busy at times
February 20, 2023
Reply from Sytner Group - North Wales Audi
Hi David, Thank you for the review, i am sorry that we could only manage a 4 star review on this occasion, Kind Regards, Tony Gibbons General Sales Manager
Friendly professional staff
Friendly professional staff.
Kept informed of time needed to complete mot! Plentiful coffee and chat!
February 21, 2023
Reply from Sytner Group - North Wales Audi
Hi Pet and Terwyn, Thank you so much for taking the time to leave such an amazing review, there is always time for a coffee and a chat, Kind Regards Tony Gibbons General Sales Manager
Amazing service
Everyone that I spoke to and communicated with was great. They went above and beyond to make sure there was no hassle for myself and I got the car on the day that I requested. Amazing service and I will continue to use the branch every time and I have recommended them to friends and family.
February 11, 2023
Reply from Sytner Group - North Wales Audi
Hi Danielle, Thank you very much for leaving North Wales Audi a 5 star review. We really appreciate it from all the team @ North Wales
The staff were very helpful and efficient and kept me informed through out the day on the progress of my cars MOT and service
The Staff were welcoming and efficient
February 17, 2023
Reply from Sytner Group - North Wales Audi
Hi Simon, Thank you very much for leaving North Wales Audi a 5 star review. We really appreciate it from all the team @ North Wales
Staff were very knowledgeable about the…
Staff were very knowledgeable about the car I purchased. Completion paperwork was dealt with efficiently.
February 17, 2023
Reply from Sytner Group - North Wales Audi
Hi Marie, Thank you very much for leaving North Wales Audi a 5 star review. We really appreciate it from all the team @ North Wales
I have have been using North Wales Audi…
I have have been using North Wales Audi since I bought my car from them several years ago. At all times I have received excellent service and when the time comes I will have no hesitation buying my next car, an Audi, from them.
February 22, 2023
Reply from Sytner Group - North Wales Audi
Hi Mr Drysdale, thank you so much for the glowing review, I am so pleased that you are enjoying your experience within our business and I look forward to seeing you in the future, Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Hi Mrs Abley, Thank you so much for taking the time to recognise Frank for his efforts, he will be over the moon to read your fantastic remarks, Kind Regards Tony Gibbons General Sales Manager
Cannot thank Dan and kane enough 👍very…
Cannot thank Dan and kane enough 👍very helpful and made the whole process stress free and easy
February 10, 2023
Reply from Sytner Group - North Wales Audi
Hi Mr Tabb, Thank you for the great 5 star review Dan and Kane will love this, Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Dear Mr Jones thank you for the 5 star rating and the feed back on how well we did. I will let the staff know your comments they will be thrilled to hear that you took the time to complete the trust pilot review. Best Regards Johnathan Baxter Head Of Business
Service and MOT was completed satisfactorily.
Booking service and MOT was simple and received eMail verification of date and time. Both requests were completed in an appropriate time. An inspection video of car underside was subsequently mailed to me for future reference.
January 20, 2023
Reply from Sytner Group - North Wales Audi
Hi there Condon, Thank you for the great 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
Average, no cleaning available
I got a courtesy car as it was a safety recall. I wanted my car valeting but there was no option for this and they did not even do a simple clean and vac, which BMW do. It was expensive.
January 17, 2023
Reply from Sytner Group - North Wales Audi
Hi There Andrew, i am glad the we were able to look after your recall for you and ensure that you got a nice courtesy car to use while the work was done, yes its true that we are no longer completing service washes on the vehicles, this is largely due to the processes that we put in place to prevent the spread of covid to reduce the number of human contacts with our customers cars, even though the pandemic has lost a lot of its momentum the majority of our customers would much prefer for us to reduce the amount contact so we have adopted this process, if you would like to have your car washed and vacced free of charge we would be happy to do that upon request. Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Hi Paul, Thank you for the great 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
Was disappointed that the car hadn’t…
Was disappointed that the car hadn’t been cleaned upon return. Previously with Jaguar the car was always returned washed and hoovered and it was collected from home and returned. I did request a collection but was refused
December 2, 2022
Reply from Sytner Group - North Wales Audi
Hi Karen, I am sorry that you are disappointed with the service that you have received from us, we do offer a delivery and collection service free of charge but it is upon request, we have not done service washes on cars since the pandemic, with the volume of vehicles going through our workshops raising to around 90 vehicles per day, the majority of customers would prefer to not to wait for the service wash and get back on the road. if this is something that you would like us to do in the future then mention this to the advisor on booking in and I'm sure we will accommodate the delivery and collection and a quick spruce up for you, Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Hi Russell, thank you for the great 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
Helpful
Helpful, knowledgable staff who are happy to answer questions. They also are keen to provide a good post sales experience.
November 15, 2022
Reply from Sytner Group - North Wales Audi
Morning Mark, many thanks for taking the time to complete your 5 star review, it's much appreciated. Team North Wales.
Excellent customer service
Excellent customer service with friendly professional staff.
September 8, 2022
Reply from Sytner Group - North Wales Audi
Hi Amy, Thank you for the 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
Professionally dealt with at all times
August 29, 2022
Reply from Sytner Group - North Wales Audi
Hi John, Thank you for the great 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
Big thank you to Dan Parry for helping…
Big thank you to Dan Parry for helping me choose my new A1. Wasn’t pushy at all, went through all the different options with me and explained everything clearly. Was very responsive to messages. He was so helpful from start to finish, kept me informed throughout and made sure that the transaction went through smoothly.
When collecting my new car Dan had gone to get fuel for me, all the staff were very friendly while I waited - was offered refreshments multiple times.
Have also been contacted days after collecting the car to see if everything was ok and that if I needed anything to contact him.
Would definitely recommend Dan at North Wales Audi.
August 19, 2022
Reply from Sytner Group - North Wales Audi
Hi Jen. Thank you for leaving such an amazing review Dan Parry is the Jewel in our crown here at Audi, he always does a great job for his customers, he will be thrilled to read such amazing feedback - Kind Regards Tony Gibbons General Sales Manager
It’s been a great experience but the…
It’s been a great experience but the only thing lacking is the refreshments is not accessible in the waiting area and not even biscuits or something that is available for customers considering that the waiting time more is than 1-2 hrs and not to mention that shops are not even near the showroom. Good thing that it’s summer time when I visited Audi/VW showroom,what if it’s rainy or windy season?? Or maybe your customers are diabetic or elderly? Since you don’t offer a courtesy car at the moment I think you need to consider the welfare of your customers as well. Like the Honda in Llandudno,they have got a refreshment machine for the customers that is accessible and they do offer biscuits as well for their customers(young or old)
August 19, 2022
Reply from Sytner Group - North Wales Audi
Hi There, it is always our ambition to provide a first class professional service to our customers, I apologise to you that we have fallen short of your expectations during your visit. I agree that during this difficult time that has left the entire motor trade short of vehicles to sell to our customers, in some instances customers are having to wait over a year for delivery of their cars, we have curtesy cars on order however they are just not being delivered to us, so until we have the vehicles to supply we will just have to do the best we can with what we have, we have cornered off a large part of the showroom to make a comfortable, roomy and pleasant environment for our customers to relax with free tea or a nice latte or cappuccino for you enjoy as much as you want, we do not serve food here at the car garage but we can send out for whatever you would like to eat from the large choice of culinary establishments local to us here, we are also available to offer lifts and collections to drop you off in the lovely seaside town of Conwy or Llandudno for you to enjoy a few hours shopping or even a lovely walk along the prom. I hope that helps, Kind Regards Tony Gibbons General Sales Manager
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