I recently took my car to Porsche Centre Glasgow for its MOT and received excellent customer service throughout. Laura McMahon looked after me and made the whole process seamless and efficient. Ever... See more
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I recently took my car to Porsche Centre Glasgow for its MOT and received excellent customer service throughout. Laura McMahon looked after me and made the whole process seamless and efficient. Ever... See more
Company replied
People are great but the phone system at Glasgow is absolutely rubbish and not fit for purpose. Very un-Porsche like and should be ditched ASAP. BRING Elaine and her voice back on reception please... See more
Company replied
Simply excellent, first class service from this Porsche Centre. Within this context, Alexander Main is in our opinion, an outstanding salesman (and gentleman)! He deserves to go far.
The experience was as I would expect from the Porsche Brand. The service element of my booking was cancelled whilst I was en route to the Dealership due to there being no PDK Oil being available for... See more
Company replied
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
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We purchased our second vehicle from Porsche Centre Glasgow. We couldnt be happier with the treatment from start to finish from Stuart and Harry. Highly recommend.
Great improvement in Porsche Glasgow since the management structure has changed it take me back to how it was when I purchased my first Porsche.
Simply excellent, first class service from this Porsche Centre. Within this context, Alexander Main is in our opinion, an outstanding salesman (and gentleman)! He deserves to go far.
The experience was as I would expect from the Porsche Brand. The service element of my booking was cancelled whilst I was en route to the Dealership due to there being no PDK Oil being available for my car, although the MOT could still be carried out!! This was despite my car having been booked in on the 18th April (3.5 Months ago). Booking with Sytner Porsche Glasgow was necessitated due to my MOT being due whilst I am in Scotland and couldn’t wait until my return home to Berkshire. On my arrival I was advised that a cancellation had been received from another customer booking which was scheduled for Friday 31st July and the PDK Oil allocated to that vehicle could now be used for mine, I find this to be very odd on the basis that I must assume that this vehicle had been booked in over 4 months ago!
Ryan Charlton profusely apologised saying that he and his colleague had been on holiday last week causing the lack of communication until the very last moment. Having said all of this I am otherwise pleased with the service and the courtesy extended by Porsche Glasgow.

Reply from Sytner Group - Porsche Centre Glasgow
I recently took my car to Porsche Centre Glasgow for its MOT and received excellent customer service throughout. Laura McMahon looked after me and made the whole process seamless and efficient. Everything was handled professionally, with no issues at all. I was very pleased with the service and would happily recommend Laura and the team.

Reply from Sytner Group - Porsche Centre Glasgow
People are great but the phone system at Glasgow is absolutely rubbish and not fit for purpose. Very un-Porsche like and should be ditched ASAP.
BRING Elaine and her voice back on reception please ?
Michael Hayes M11 HGL

Reply from Sytner Group - Porsche Centre Glasgow
I originally booked online, asked for a courtesy car as I had no option for a pick up, on the Friday before I got a call saying no car was available could I reschedule we agreed Tuesday 21st, I also asked for car to be checked specifically for brake wear as I’m booked into track days and also for bodywork as I had been told on a previous visit the car needed some repairs, these should be covered under the plan I bought with the car. I arrived 8:30am, on 21st they didn’t have my booking, to be fair they were able to find the paper work and had a car available, but it took over an hour. I had no further updates until a message the next day to say the car was ready could I come and get it, as I type a day later Ive still not had a receipt, vehicle assessment or body work report. The car was also returned dirty inside and outside. It was a major service so nearly 2k and while I appreciate the effort of the team the lack of follow up and condition of car have shaken my confidence the car will be ready for the trip I’ve planned for sometime now.

Reply from Sytner Group - Porsche Centre Glasgow
Allan Robertson was helpful and efficient, I’m not a fan of the new phone system though

Reply from Sytner Group - Porsche Centre Glasgow
Professional and friendly service from Allan Robertson
and him delivering the car back to me.
Always well looked after by the Team at Porsche Glasgow. 1st class as usual.

Reply from Sytner Group - Porsche Centre Glasgow
Robyn at the dealership was absolutely first class. Her service levels and constant communication during the work period were impeccable

Reply from Sytner Group - Porsche Centre Glasgow

Reply from Sytner Group - Porsche Centre Glasgow
Jordan was helpful, kept me informed. The fault was fixed .
issue with my 911 brakes.
Discussed options with Laura McMahon at service and also Chris Scott Service manager
they were outstanding in their support to me and came up with options for the repair
Communications were excellent and the issue resolved
A fantastic team and an OPC I will confidently be using for all future service and repairs, thank you Laura and OPC Glasgow

Reply from Sytner Group - Porsche Centre Glasgow
Kim was great made the whole experience stress free and memorable.

Reply from Sytner Group - Porsche Centre Glasgow
Fast, efficient and good value considering the considerable expertise enjoyed during the visit.

Reply from Sytner Group - Porsche Centre Glasgow
Quick easy and efficient as always, Alan was ready with the paperwork and my loan car was waiting for me.
My car was repaired and returned to me as quickly as possible.
On return of your loan car, my car was waiting for me and again Alan had everything ready for hand over, excellent service, just like I have come to expect.

Reply from Sytner Group - Porsche Centre Glasgow
Thank you to Allan Robertson in services at Porsche Glasgow for such a good service start to finish.

Reply from Sytner Group - Porsche Centre Glasgow
Cannot fault the service!
My car was in for a major service and I had asked for a courtesy car, the car was there cleaned and ready to go and to make it more interesting it was a brand new Macan EV , something I had been interested to try and wasn’t disappointed. Might be an ev in my future right enough.
Anyway my car wasn’t fully ready on time but I was kept up to date fully the full time and Ryan even messaged me early next morning that give me a full run down on what was going on and when the car would be ready. The only downside was the painful part of payment which can only be expected when driving a Porsche but in my opinion, you get what you pay for and my experience as first class and five star! I know my Porsche is kept in tip top condition by top mechanics and a top service team! Thanks again maybe I can get a 911 to try next time please. Have to mention Ryan for his service and up front demeanour ! No nonsense and no jargon thanks again

Reply from Sytner Group - Porsche Centre Glasgow
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