Sytner Group - Porsche Centre Glasgow Reviews 

156
TrustScore 4.5 out of 5

4.6

9 Rocep Way,Braehead, PA4 8XT Renfrew, GB


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Rated 5 out of 5 stars

I recently took my car to Porsche Centre Glasgow for its MOT and received excellent customer service throughout. Laura McMahon looked after me and made the whole process seamless and efficient. Ever... See more

Company replied

Rated 4 out of 5 stars

People are great but the phone system at Glasgow is absolutely rubbish and not fit for purpose. Very un-Porsche like and should be ditched ASAP. BRING Elaine and her voice back on reception please... See more

Company replied

Rated 5 out of 5 stars

Simply excellent, first class service from this Porsche Centre. Within this context, Alexander Main is in our opinion, an outstanding salesman (and gentleman)! He deserves to go far.

Rated 4 out of 5 stars

The experience was as I would expect from the Porsche Brand. The service element of my booking was cancelled whilst I was en route to the Dealership due to there being no PDK Oil being available for... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • 9 Rocep Way,Braehead, PA4 8XT, Renfrew, United Kingdom

  • 0141 237 1897

4.6

Excellent

TrustScore 4.5 out of 5

156 reviews

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4.6

All reviews

(156)

11,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply excellent

Simply excellent, first class service from this Porsche Centre. Within this context, Alexander Main is in our opinion, an outstanding salesman (and gentleman)! He deserves to go far.

July 27, 2026
Unprompted review
Rated 4 out of 5 stars

The experience was as I would expect…

The experience was as I would expect from the Porsche Brand. The service element of my booking was cancelled whilst I was en route to the Dealership due to there being no PDK Oil being available for my car, although the MOT could still be carried out!! This was despite my car having been booked in on the 18th April (3.5 Months ago). Booking with Sytner Porsche Glasgow was necessitated due to my MOT being due whilst I am in Scotland and couldn’t wait until my return home to Berkshire. On my arrival I was advised that a cancellation had been received from another customer booking which was scheduled for Friday 31st July and the PDK Oil allocated to that vehicle could now be used for mine, I find this to be very odd on the basis that I must assume that this vehicle had been booked in over 4 months ago!
Ryan Charlton profusely apologised saying that he and his colleague had been on holiday last week causing the lack of communication until the very last moment. Having said all of this I am otherwise pleased with the service and the courtesy extended by Porsche Glasgow.

July 27, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Thank you for taking the time to provide your feedback David, which is greatly appreciated. We are pleased to hear that the overall experience met the standards you would expect from the Porsche brand and that Ryan and the team looked after you well during your visit. We would also like to sincerely apologise for the issues surrounding your service booking. Having arranged your appointment several months in advance, it is completely understandable that the late communication regarding the PDK oil availability caused frustration and inconvenience, particularly given that you were travelling specifically to ensure the MOT and service could be completed whilst you were in Scotland. While we are pleased that we were ultimately able to source the required oil and complete the work as planned, we fully appreciate your concerns regarding how this situation arose and the timing of the communication. We expect much higher standards of planning and customer communication, and your feedback has been shared with the management team so that we can review the process and prevent similar occurrences in the future. Thank you for recognising Ryan Charlton's efforts to resolve the situation and for acknowledging the courtesy extended by the team despite the difficulties encountered. We greatly appreciate your understanding and your valued feedback, and we hope to have the opportunity to provide you with a seamless experience on your next visit to the centre. Many thanks & best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Excellent, seamless service

I recently took my car to Porsche Centre Glasgow for its MOT and received excellent customer service throughout. Laura McMahon looked after me and made the whole process seamless and efficient. Everything was handled professionally, with no issues at all. I was very pleased with the service and would happily recommend Laura and the team.

July 23, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Thank you for your kind feedback Spencer & the five star review. I'm delighted to hear that Laura McMahon provided such excellent service and made your MOT visit seamless and efficient. I will be sure to share your comments with Laura and the team. Thank you for choosing Porsche Centre Glasgow, and we look forward to welcoming you again soon. Many thanks & best regards, Porsche Centre Glasgow.

Rated 4 out of 5 stars

People are great but the phone system…

People are great but the phone system at Glasgow is absolutely rubbish and not fit for purpose. Very un-Porsche like and should be ditched ASAP.
BRING Elaine and her voice back on reception please ?
Michael Hayes M11 HGL

July 22, 2026
Unprompted review
Sytner Group - Porsche Centre Glasgow logo

Reply from Sytner Group - Porsche Centre Glasgow

Good afternoon Michael. Thank you for taking the time to leave your feedback. We are pleased to hear that your experience with our team has been a positive one, but sorry to learn of your frustration with our telephone system. We have received similar feedback from a couple of customers and are actively reviewing how it is performing and where improvements can be made to ensure it delivers the level of service our customers expect. We also appreciate your kind mention of Elaine. She is a much-valued member of the team and I'm sure she'll be delighted to hear that her warm welcome and friendly voice are still remembered so fondly. Thank you again for your honest feedback – it is genuinely appreciated and helps us continue to improve. Many thanks & best regards, Porsche Centre Glasgow.

Rated 2 out of 5 stars

I originally booked online

I originally booked online, asked for a courtesy car as I had no option for a pick up, on the Friday before I got a call saying no car was available could I reschedule we agreed Tuesday 21st, I also asked for car to be checked specifically for brake wear as I’m booked into track days and also for bodywork as I had been told on a previous visit the car needed some repairs, these should be covered under the plan I bought with the car. I arrived 8:30am, on 21st they didn’t have my booking, to be fair they were able to find the paper work and had a car available, but it took over an hour. I had no further updates until a message the next day to say the car was ready could I come and get it, as I type a day later Ive still not had a receipt, vehicle assessment or body work report. The car was also returned dirty inside and outside. It was a major service so nearly 2k and while I appreciate the effort of the team the lack of follow up and condition of car have shaken my confidence the car will be ready for the trip I’ve planned for sometime now.

July 21, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Thank you for taking the time to share your feedback. We are very sorry to read about the experience you had with your recent service visit. Whilst we are pleased that the team were able to accommodate you with a courtesy vehicle after discovering the issue with the booking, we appreciate the inconvenience caused by the initial rescheduling request, the confusion surrounding your appointment on arrival, and the delay you experienced before being able to continue with your day. We are also concerned to hear that you did not receive the level of communication and follow-up you quite rightly expected during and after the service. In particular, the absence of the service documentation, vehicle health check information, brake assessment, and update regarding the bodywork concerns you specifically requested is not the standard we aim to deliver. Equally, having your vehicle returned in a condition that did not meet expectations following a major service is disappointing and understandably has impacted your confidence ahead of your planned trip and track days. Please accept our sincere apologies for these shortcomings. We would welcome the opportunity to review your visit personally, ensure the outstanding reports and assessments are provided, and address any remaining concerns regarding your vehicle's readiness. If you would be willing to contact our service manager -Chris Scott directly at the Centre, Chris will be happy to investigate this matter further and work towards restoring your confidence in our service. Best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Allan Robertson was helpful and…

Allan Robertson was helpful and efficient, I’m not a fan of the new phone system though

July 22, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Good morning Mark. Thank you for your five star review & your comments on the service provided by Allan. We will be sure to let Allan know. Thank you also for the feedback on our new phone system which we take on board. We are working hard to make the system as efficient & convenient for our customers as possible. Many thanks & best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Visit to Porsche Glasgow

Always well looked after by the Team at Porsche Glasgow. 1st class as usual.

July 16, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Good morning. Thank you very much for your lovely comments & five star review. We look forward to welcoming you back into the centre again soon. Best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Robyn at the dealership was absolutely…

Robyn at the dealership was absolutely first class. Her service levels and constant communication during the work period were impeccable

July 16, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Good morning Stuart. Thank you for your lovely comments about our service advisor Robyn. We are delighted Robyn look after you well & that communication was constant throughout your recent visit. We will be sure to congratulate Robyn on the service provided & we look forward to welcoming you back into the centre again soon. Many thanks & best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Prompt and efficient service.

July 14, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Good morning Ross. Thank you very much for you five star review & great feedback. We look forward to seeing you again soon. Many thanks & best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Unexpected 911 brakes issue

issue with my 911 brakes.
Discussed options with Laura McMahon at service and also Chris Scott Service manager
they were outstanding in their support to me and came up with options for the repair
Communications were excellent and the issue resolved
A fantastic team and an OPC I will confidently be using for all future service and repairs, thank you Laura and OPC Glasgow

July 10, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Good evening Bryan. Thank you for your fantastic feedback & five star review. We are delighted to hear that Laura and Chris provided the support, communication, and reassurance you needed when dealing with an unexpected issue with your 911. We will be sure to pass on your kind comments to them and the wider team. We truly appreciate your recommendation and look forward to looking after your Porsche in the future. Many thanks & best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Kim was great.

Kim was great made the whole experience stress free and memorable.

July 11, 2026
Unprompted review
Sytner Group - Porsche Centre Glasgow logo

Reply from Sytner Group - Porsche Centre Glasgow

Good morning Alan. Thank you very much for the kind words and five star review. We are delighted to hear Kim looked after you well & we look forward to welcoming you back into the centre soon. Thank you very much for your valued custom. Many thanks & best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Positive Experience

Fast, efficient and good value considering the considerable expertise enjoyed during the visit.

July 8, 2026
Unprompted review
Sytner Group - Porsche Centre Glasgow logo

Reply from Sytner Group - Porsche Centre Glasgow

Thank you Jonathan for your five star review & lovely comments. Thank you very much for your valued custom. We look forward to welcoming you into the centre again soon. Best regards, Porsche Centre Glasgow.

Rated 5 out of 5 stars

Great servvice

July 3, 2026
Unprompted review
Sytner Group - Porsche Centre Glasgow logo

Reply from Sytner Group - Porsche Centre Glasgow

Dear Mr Duncan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you had a great experience with our service at Porsche Centre Glasgow. Your feedback is truly appreciated and motivates our team to continue delivering the highest standards. It is always a pleasure to assist valued customers like yourself. We look forward to welcoming you back in the future. Kind regards, Porsche Centre Glasgow Team

Rated 5 out of 5 stars

Quick easy and efficient

Quick easy and efficient as always, Alan was ready with the paperwork and my loan car was waiting for me.
My car was repaired and returned to me as quickly as possible.
On return of your loan car, my car was waiting for me and again Alan had everything ready for hand over, excellent service, just like I have come to expect.

June 26, 2026
Unprompted review
Sytner Group - Porsche Centre Glasgow logo

Reply from Sytner Group - Porsche Centre Glasgow

Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Alan and the team provided you with efficient and seamless service, making the process straightforward and hassle-free. It’s always our aim to meet the high standards our customers expect, and your feedback is truly appreciated. We look forward to welcoming you back to Porsche Centre Glasgow in the future. Best regards, The Porsche Centre Glasgow Team

Rated 5 out of 5 stars

Thank you to Allan Robertson in…

Thank you to Allan Robertson in services at Porsche Glasgow for such a good service start to finish.

June 29, 2026
Unprompted review
Sytner Group - Porsche Centre Glasgow logo

Reply from Sytner Group - Porsche Centre Glasgow

Dear Pam, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Allan Robertson provided you with such excellent service from start to finish. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Porsche Centre Glasgow. We look forward to welcoming you back in the future. Best wishes, Porsche Centre Glasgow

Rated 5 out of 5 stars

Cannot fault the service

Cannot fault the service!
My car was in for a major service and I had asked for a courtesy car, the car was there cleaned and ready to go and to make it more interesting it was a brand new Macan EV , something I had been interested to try and wasn’t disappointed. Might be an ev in my future right enough.
Anyway my car wasn’t fully ready on time but I was kept up to date fully the full time and Ryan even messaged me early next morning that give me a full run down on what was going on and when the car would be ready. The only downside was the painful part of payment which can only be expected when driving a Porsche but in my opinion, you get what you pay for and my experience as first class and five star! I know my Porsche is kept in tip top condition by top mechanics and a top service team! Thanks again maybe I can get a 911 to try next time please. Have to mention Ryan for his service and up front demeanour ! No nonsense and no jargon thanks again

July 2, 2026
Unprompted review
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Reply from Sytner Group - Porsche Centre Glasgow

Dear Mr Mcllwraith, Thank you for your fantastic review. We’re delighted to hear you enjoyed the courtesy car experience, especially the new Macan EV, and that Ryan’s communication was clear and helpful throughout. It’s great to know your Porsche is in such capable hands and that our team met your expectations. We truly appreciate your kind words and look forward to welcoming you back. Thanks again for choosing Porsche Centre Glasgow. Kind Regards Grant Cameron, Centre Principal

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