Always a pleasure to deal with Porsche Centre Glasgow, everyone is friendly knowledgeable and helpful. My main contact is Laura who is brilliant, always goes above and beyond. She's a valuable asset t... See more
Company replied
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Always a pleasure to deal with Porsche Centre Glasgow, everyone is friendly knowledgeable and helpful. My main contact is Laura who is brilliant, always goes above and beyond. She's a valuable asset t... See more
Company replied
I had to change the date of the service and also arrange for the car to be collected asI was unable to take the car in to the garage Everything was all rearranged at short notice without any prob... See more
Company replied
We found waiting 20 mins to hand over the car keys initially for a simple MOT unnecessary. This does seem the norm at Porsche glasgow. It’s unfortunately workshop tracking system does not wor... See more
Company replied
Very straightforward from the original whatsapp booking to picking up the car after the service. Jason was first class in keeping me updated.
Company replied
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
9 Rocep Way,Braehead, PA4 8XT, Renfrew, United Kingdom
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Personalised service, attention to detail and proactive approach displayed by a great team that work well together. In this case I was helped by Ryan Charlton (Service consultant) who was very friendly, knowledgeable and professional the whole time.

Reply from Sytner Group - Porsche Centre Glasgow
We got a call to ask if we would like to get car serviced which we did, we were told our appointment would take 3.5 hrs . Appointment was 9.30 and car wasn’t ready until 4pm . As we are quite the distance my wife was basically stranded with no option of a courtesy car. We then had to make arrangements for our daughter to get picked up from school.
I found this to be very poor service & communication on Porsche part.

Reply from Sytner Group - Porsche Centre Glasgow
Alan Robertson and Robyn in servicing are my go to contacts, excellent service
reception desk perfect
staff work above and beyond
Marsley

Reply from Sytner Group - Porsche Centre Glasgow
It was a very smooth excellent experience overall right from getting information on specs, and process of selection, ordering and delivery of the car. All my enquaries were handled very efficiently and professionally.

Reply from Sytner Group - Porsche Centre Glasgow
Charlie managed the purchase of my new Cayenne from start to finish.
At each stage he exceeded my expectations, from getting me a suitable financial deal to collecting me from the car rental company and bringing me to the garage to collect my car.
His eagerness to make the experience a positive one was refreshing and great to see.
Was a nice touch, on the day of collection, when I was given a card and bottle of champagne for my birthday

Reply from Sytner Group - Porsche Centre Glasgow
As for Customer Care Robyn was very pleasant & helpful at Service Dept together with Ryan ,Also Ian who came over to the car and solved another issue there and then.Unfortunately the disappointment is to have had technical problems in a very new Cayenne not what to expect from Porsche,also there were a few initial problems in how to proceed when the car had to be booked in and we needed a replacement vehicle.The Cayenne is still a great car to drive and enjoy hopefully all is sorted now

Reply from Sytner Group - Porsche Centre Glasgow
Excellent service with pre planing calls. Warm friendly and very professional discussions and a really clear plan of support and work required to complete both the MOT and supporting warranty extension. All done superb quick and very happy.

Reply from Sytner Group - Porsche Centre Glasgow
When I first arrived a went to the service desk who pointed me in the direction of reception. I got to reception I was told to pop to the cafe and grab a coffee and Laura, would be my service advisor for the visit and she would come and collect my key from me. A couple of minutes later, Laura came and introduced herself and explained that she would be looking after me on this visit. She understood I was tight for time, wasted no time taking my key and getting the car in to the workshop. Within a couple of hours the warranty work was completed and I met Laura outside as I was walking back into the parking area. Laura was keen to make sure I was happy with the work carried out and had a wee chat about what my plans were for the rest of the day and generally made you feel at ease, unlike some other dealerships where it’s quite a daunting experience, but this certainly wasn’t the case at Porsche Glasgow.

Reply from Sytner Group - Porsche Centre Glasgow
As usual the only place to buy new or second hand Porsche, a fantastic sales team and business manager a special mention to Bobby and Stephen for my new addition always a pleasure and always made feel welcome,

Reply from Sytner Group - Porsche Centre Glasgow
This is my Third Porsche. Bought and Serviced with Porsche Glasgow. Pleasant Experience beginning to the end.

Reply from Sytner Group - Porsche Centre Glasgow
car picked up, serviced and delivered all seamless.Kept informed of service progress

Reply from Sytner Group - Porsche Centre Glasgow
My first Porsche. Had all the top brand German cars in both saloons and SUVs. Why buy a Porsche I asked myself and Jade the sales executive was brutally honest about the car and the upsides and downsides vs other makes…the car se sold me fitted exactly what I wanted and ticked the boxes vs the market alternatives

Reply from Sytner Group - Porsche Centre Glasgow
Brand new Macan GTS developed fault, PCM screen not working, the day after delivery. Didn’t get the impression that the dealer was particularly interested as it took two weeks to get the car seen for diagnostics. Work done last week and started the car this morning- you guessed it, the screen isn’t working again.
Have now had to visit the dealer 3 times since I have had the car, less than a month, and have had to deal with a different person from Servicing each time - definitely not the premium experience I was expecting from Porsche, let alone any recognition of the inconvenience and disappointment.

Reply from Sytner Group - Porsche Centre Glasgow
The buying process was a necessarily unusual one for my own specific reasons and the team rose to the occasion brilliantly to manage my needs and keep me fully informed.
From day one the team were helpful, friendly, knowledgeable and attentive.
They managed me through the process excellently culminating in a wonderful handover session in Glasgow.
I can see it won’t stop there as after-sales care seems 1st class

Reply from Sytner Group - Porsche Centre Glasgow
Toni on reception was outstanding, kept me fully updated throughout this whole process thank you & much appreciated.
However £1100 for a short service ruined the experience.

Reply from Sytner Group - Porsche Centre Glasgow
They are very qualified with Porsches and very good at setting things up

Reply from Sytner Group - Porsche Centre Glasgow
Great customer experience with Laura McMahon. Very attentive.

Reply from Sytner Group - Porsche Centre Glasgow
from offering a date for the work right up to collecting my car i found all the staff to be very helpful, especially Allan in service reception

Reply from Sytner Group - Porsche Centre Glasgow
The whole experience was a pleasure. Everyone went out their way to make sure we got the car we dreamed of and made it easy.

Reply from Sytner Group - Porsche Centre Glasgow
We asked for additional work to be carried out on th car were told everything was completed but when car received it wasn’t

Reply from Sytner Group - Porsche Centre Glasgow
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