Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condi... See more
Company replied
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Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condi... See more
Company replied
Really excellent service from start to finish, reception staff really welcoming and nothing too much trouble. Service advisor kept me updated throughout and when there was a unforeseen delay, kept me... See more
Company replied
This was our first visit to Porsche Leicester and it was clear from the time of our arrival to departure that they have a great team. Efficient and very helpful. We will definitely go back when the ne... See more
Company replied
Politely and knowledgeable met by Jane who passed me to Lorena, who i know from previous visits to the Centre. Both informed me that Lauri was expecting me. I was sat down with a coffee and re... See more
Company replied
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Fletton Close,Thurmaston, LE4 9LP, Leicester, United Kingdom
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Excellent customer service from start to finish when choosing our new car. Porshe Leicester really made me feel valued. Nothing was too much trouble. Highly recommended.

Reply from Sytner Group - Porsche Centre Leicester
Absolutely exceptional service from Porsche Leicester from start to finish. The service I must say considering I have a passion for cars and have dealt with many dealerships this has to be number 1 for many reasons- communication, work completed, time frame, goodwill offered all have been above and beyond my expectations. I have to also mention that Laurie (Service Advisor) was the individual who looked after me and he has shown 5 star customer service. So a huge thank you from myself and it’s very much appreciated.

Reply from Sytner Group - Porsche Centre Leicester
Brilliant service via Jaz at Porsche Leicester

Reply from Sytner Group - Porsche Centre Leicester
Handed my 2023 Panamera for a brand new Panamera. Great experience, Emerald and Dylan made the whole process seamless. Cannot fault!

Reply from Sytner Group - Porsche Centre Leicester
Great Customer service. Thanks Laurie and the Team!!

Reply from Sytner Group - Porsche Centre Leicester
Very clear and helpful explanations from Laurie Taylor.

Reply from Sytner Group - Porsche Centre Leicester
Restored my faith in garages. Had a fault with my Macan T with not much interest or follow up from where I bought it. James Horn and Sytner Porsche Leicester did a great job in fixing it and were a credit to the brand

Reply from Sytner Group - Porsche Centre Leicester
Service level very good
Professional and respectful

Reply from Sytner Group - Porsche Centre Leicester
I just want to say a massive thank you to all the team at Leicester Porsche Centre for going above and beyond our expectations when purchasing our car. Special thanks to Emily for making us feel so welcome and taking away the stress of all the necessary arrangements involved. From finance to road tax, free gifts and great hospitality they did it all and made this a really special day for us. So just want to say a big heartfelt thank you!

Reply from Sytner Group - Porsche Centre Leicester

Reply from Sytner Group - Porsche Centre Leicester
The panoramic roof on my car was leaking. I called Porsche Assistance who advised I should take the vehicle in to Porsche dealer immediately to avoid further damaged being caused to the car. I did as advised, only to be told by Porsche Leicester that there was no fault with the car despite obvious water ingress. I explained what the Porsche Assistance engineer had advised and was told that they are not specialists so they can be effectively ignored. Three weeks later, the leaks resurfaced and this time I asked Porsche Assistance to take the vehicle to the dealers since I didn't want to be fobbed off yet again. This time, the dealer found significant damage to the internals of the vehicle caused by prolonged water ingress. This is not the kind of service I expected from Porsche and I'm currently considering selling my car, needless to say I won't be replacing it with another Porsche.

Reply from Sytner Group - Porsche Centre Leicester

Reply from Sytner Group - Porsche Centre Leicester
Always receive excellent customer service from the team in the Service Dept. Every time I've been recently I've been lucky enough to have Jaz assist me and she is always courteous, efficient and extremely helpful.

Reply from Sytner Group - Porsche Centre Leicester
Absolutely faultless performance from dropping car off , communication spot on with regular updates, car received in clean order on completion.
James, my service advisor is a credit to Porsche Leicester.

Reply from Sytner Group - Porsche Centre Leicester
Great service. Very friendly, good price & the ability to pick up the technical items in house. Able to work from site whilst the car was getting sorted.

Reply from Sytner Group - Porsche Centre Leicester
They made me feel so welcome and nothing was too much trouble.
Good open and honest communication.
This is my 3rd Macan
Would recommend

Reply from Sytner Group - Porsche Centre Leicester
Friendly helpful people who made buying a car a pleasure, not an ordeal

Reply from Sytner Group - Porsche Centre Leicester
Dealer contacted me about updates / upgrades needed to my car. They booked me in at a time and date to suit me, provided a courtesy car and even cleaned mine when returned and all at no charge . All the staff are efficient, friendly and attentive. Special mention for Jaz and and James in service and the reception team who always make me a lovely Latte upon arrival. You always make me feel special - thank you.

Reply from Sytner Group - Porsche Centre Leicester
Couldn't fault anything excellent service from start to finish.

Reply from Sytner Group - Porsche Centre Leicester
The only car company who always give us courteous service , make visiting a very pleasant experience.
The staff are all knowledgeable and helpful and an excellent courtesy car is available if required.
No other car company comes close

Reply from Sytner Group - Porsche Centre Leicester
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