Sytner Group - Porsche Centre Leicester Reviews 

119
TrustScore 4.5 out of 5

4.6

Fletton Close,Thurmaston, LE4 9LP Leicester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condi... See more

Company replied

Rated 5 out of 5 stars

Really excellent service from start to finish, reception staff really welcoming and nothing too much trouble. Service advisor kept me updated throughout and when there was a unforeseen delay, kept me... See more

Company replied

Rated 1 out of 5 stars

Dealt with Becky who called me up day prior to my booking. I didn’t really get the Porsche customer service vibe from her and she was quite abrupt on the phone. When I took my car in Becky too m... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to Porsche Leicester and it was clear from the time of our arrival to departure that they have a great team. Efficient and very helpful. We will definitely go back when the ne... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fletton Close,Thurmaston, LE4 9LP, Leicester, United Kingdom

  • 0116 319 0466

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(119)

12,243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely exceptional service from…

Absolutely exceptional service from Porsche Leicester from start to finish. The service I must say considering I have a passion for cars and have dealt with many dealerships this has to be number 1 for many reasons- communication, work completed, time frame, goodwill offered all have been above and beyond my expectations. I have to also mention that Laurie (Service Advisor) was the individual who looked after me and he has shown 5 star customer service. So a huge thank you from myself and it’s very much appreciated.

March 17, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Feroz, This is a wonderful review of our Centre. We really appreciate you taking the time to send this in. Matt, Dealer Principal

Rated 5 out of 5 stars

Handed my 2023 Panamera for a brand new…

Handed my 2023 Panamera for a brand new Panamera. Great experience, Emerald and Dylan made the whole process seamless. Cannot fault!

March 17, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Omar, Its great to hear we made the purchase of your new Panamera seamless. We really appreciate the feedback and will share this with Emerald and Dylan. Matt, Dealer Principal

Rated 5 out of 5 stars

Great Customer service

Great Customer service. Thanks Laurie and the Team!!

March 10, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Kesh, Thank you for your kind words regarding the service team and Laurie in particular. We look forward to seeing you soon. Matt, Dealer Principal.

Rated 5 out of 5 stars

Clear explanation of work conducted

Very clear and helpful explanations from Laurie Taylor.

February 27, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Neil - thanks for this 5* review. Matt, Dealer Principal

Rated 5 out of 5 stars

Restored my faith in garages

Restored my faith in garages. Had a fault with my Macan T with not much interest or follow up from where I bought it. James Horn and Sytner Porsche Leicester did a great job in fixing it and were a credit to the brand

February 27, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Paul, Firstly its great to hear your Macan T is back on the road. Thanks for the feedback on the service, its really great to hear. Matt, Dealer Principal

Rated 5 out of 5 stars

Service level very good

Service level very good
Professional and respectful

February 24, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Mr Beastall, Thanks for this great review. Matt, Dealer Principal

Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to all the team at Leicester Porsche Centre for going above and beyond our expectations when purchasing our car. Special thanks to Emily for making us feel so welcome and taking away the stress of all the necessary arrangements involved. From finance to road tax, free gifts and great hospitality they did it all and made this a really special day for us. So just want to say a big heartfelt thank you!

February 14, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning, Thank you for taking the time to send us this great review - we know how stressful (and exciting) buying a new car can be, so its great to hear we looked after you so well. Thanks Matt, Dealer Principal

Rated 5 out of 5 stars

Very warm

Very warm, friendly and attentive service by Jaz Hans

February 10, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Chris, Thanks for the 5* review :-) Matt, Dealer Principal

Rated 1 out of 5 stars

The panoramic roof on my car was…

The panoramic roof on my car was leaking. I called Porsche Assistance who advised I should take the vehicle in to Porsche dealer immediately to avoid further damaged being caused to the car. I did as advised, only to be told by Porsche Leicester that there was no fault with the car despite obvious water ingress. I explained what the Porsche Assistance engineer had advised and was told that they are not specialists so they can be effectively ignored. Three weeks later, the leaks resurfaced and this time I asked Porsche Assistance to take the vehicle to the dealers since I didn't want to be fobbed off yet again. This time, the dealer found significant damage to the internals of the vehicle caused by prolonged water ingress. This is not the kind of service I expected from Porsche and I'm currently considering selling my car, needless to say I won't be replacing it with another Porsche.

February 7, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Mr Hussain, I’m very sorry that your first visit didn’t fully resolve the leak and that the issue recurred three weeks later. I completely understand how frustrating this must have been. From what I understand the car was fully dried during the second visit and the drains were unblocked. Please be assured that we’re here to support you, so if you notice any further issues, don’t hesitate to get in touch with us directly. Kind regards, Matt Dealer Principal

Rated 5 out of 5 stars

Always receive excellent customer…

Always receive excellent customer service from the team in the Service Dept. Every time I've been recently I've been lucky enough to have Jaz assist me and she is always courteous, efficient and extremely helpful.

February 4, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Mark, We strive to give exceptional customer service so its great to hear Jaz has helped achieve this. Thanks again for the 5*s. Matt, Dealer Principal

Rated 5 out of 5 stars

Absolutely faultless performance from…

Absolutely faultless performance from dropping car off , communication spot on with regular updates, car received in clean order on completion.
James, my service advisor is a credit to Porsche Leicester.

January 29, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning James, Thank you for this review - ill pass your kind words to James who will be delighted. We hope to see you at the Centre soon. Matt, Dealer Principal

Rated 5 out of 5 stars

Great service

Great service. Very friendly, good price & the ability to pick up the technical items in house. Able to work from site whilst the car was getting sorted.

January 29, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Marcus, Thanks for this 5* review of our Centre - We hope you enjoyed a coffee and brownie while you were with us working :-) Matt, Dealer Principal.

Rated 5 out of 5 stars

I only went in for my car to be serviced and came out with a new car !!

They made me feel so welcome and nothing was too much trouble.
Good open and honest communication.
This is my 3rd Macan
Would recommend

January 31, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good Morning Mr Dixon, We really appreciate you taking the time to leave this review. The Macan is a fabulous car and we hope you enjoy driving - your third :-) Matt, Dealer Principal

Rated 5 out of 5 stars

Friendly helpful people who made buying…

Friendly helpful people who made buying a car a pleasure, not an ordeal

January 29, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning John, Its great to hear of your experience when purchasing your Porsche, that's exactly the experience we strive for. We hope you enjoy your new car. Matt, Dealer Principal

Rated 5 out of 5 stars

Make you feel special

Dealer contacted me about updates / upgrades needed to my car. They booked me in at a time and date to suit me, provided a courtesy car and even cleaned mine when returned and all at no charge . All the staff are efficient, friendly and attentive. Special mention for Jaz and and James in service and the reception team who always make me a lovely Latte upon arrival. You always make me feel special - thank you.

January 21, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Thank you for your lovely feedback! We’re so pleased you had a great experience and felt well looked after. Jaz, James and the whole team will really appreciate your kind words — especially about the lattes! We look forward to seeing you again soon. 😊 Matt, Dealer Principal

Rated 5 out of 5 stars

The only car company who always give us…

The only car company who always give us courteous service , make visiting a very pleasant experience.
The staff are all knowledgeable and helpful and an excellent courtesy car is available if required.
No other car company comes close

January 19, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Thanks for this lovely review - We are delighted that we have and continue to provide great service. Matt, Dealer Principal

Rated 5 out of 5 stars

Jaz from Service booked my car in…

Jaz from Service booked my car in called and made it easy by far the best service so far I had from Leicester Porsche
Keep up the great work Jaz

January 22, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Mr Kotecha, Its great to hear Jaz made your service booking as easy as possible - We look forward to seeing you in the Centre soon. Matt, Dealer Principal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look