Sytner Group - Porsche Centre Leicester Reviews 

119
TrustScore 4.5 out of 5

4.6

Fletton Close,Thurmaston, LE4 9LP Leicester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jaz handled my warranty repair with exceptional speed and professionalism. She kept me updated throughout, the work was completed far quicker than I expected, and the car was returned in perfect condi... See more

Company replied

Rated 5 out of 5 stars

Really excellent service from start to finish, reception staff really welcoming and nothing too much trouble. Service advisor kept me updated throughout and when there was a unforeseen delay, kept me... See more

Company replied

Rated 1 out of 5 stars

Dealt with Becky who called me up day prior to my booking. I didn’t really get the Porsche customer service vibe from her and she was quite abrupt on the phone. When I took my car in Becky too m... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to Porsche Leicester and it was clear from the time of our arrival to departure that they have a great team. Efficient and very helpful. We will definitely go back when the ne... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Fletton Close,Thurmaston, LE4 9LP, Leicester, United Kingdom

  • 0116 319 0466

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(119)

12,243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks to Yasmin and the team at…

Thanks to Yasmin and the team at Porsche Leicester, great service, definitely recommend.

January 9, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Thanks for this 5* review. Matt, Dealer Principal

Rated 5 out of 5 stars

This time everything was arranged

This time everything was arranged. Jas phoned me for pick up , drop off and work completed

Everything completed without issue

December 31, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Samreen, We really appreciate you taking the time to leave us this 5* review. Matt, Dealer Principal

Rated 5 out of 5 stars

Lovely team

Lovely team, helpful and good support. Emerald is excellent, thanks for the new Macan I’m loving it

December 29, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Jas, Thanks for this lovely review - You certainly picked the right car for the current weather :-) We hope to see you at the Centre again soon. Matt, Dealer Principal

Rated 5 out of 5 stars

Really great to deal with

Really great to deal with
Thank you

January 1, 2026
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Wizz, Thanks for this lovely review. Matt, Dealer Principal

Rated 5 out of 5 stars

Porsche Leic Exceptional Service

On Tuesday 23 Dec we had the handover of our Porsche Cayenne and I wanted to take a moment to share some feedback.

This is the third time I have purchased a car directly from a dealership, previously with BMW Wolverhampton, Porsche Norwich, and now Porsche Leicester. I can say conclusively that the overall service I received from Porsche Leicester was by far the best.

From the initial test drive, to securing the deal, through to the handover today, everything exceeded our expectations. The experience was seamless, professional, and genuinely enjoyable, and we are extremely grateful.

Owen in particular was an absolute gentleman and a credit to your team. The entire sales process was highly commendable.

December 22, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning, Thanks for this review and we are delighted that you had the best experience of the three dealerships with us :-) We hope you had a great Christmas and are enjoying the Cayenne; its certainly the right weather for it today. Matt, Dealer Principal

Rated 5 out of 5 stars

Expert advice

I really valued the care and professionalism Porsche Leicester showed in resolving a very serious issue I had with my used Cayenne diesel after months of agonising EML problems.

December 18, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Nary, Its never good when you have issues with your car. I'm glad to see we resolved these and you can carry on putting more enjoyable miles in your Cayenne. Matt, Dealer Principal

Rated 5 out of 5 stars

Exceptional service at Porsche…

Exceptional service at Porsche Leicester! I had an issue with my car and firstly rang my local dealer Nottingham who were not helpful at all. The service at Leicester was amazing. I would like to call out Angharad who booked me in - she was pleasant and took ownership of the booking and reassured me with the process as this was a recovery. Secondly, I would also like to call out Laurie who was a star. He kept me informed and got the car ready ahead of schedule. They are both a credit to Sytner group. Thanks team!

December 15, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Mr Sidhu, Its great to hear our contact centre and service department looked after you so well. We look forward to welcoming you back again in the future. Matt, Dealer Principal

Rated 2 out of 5 stars

I had an appointment arrange a warranty…

I had an appointment arrange a warranty (yeah i know why i am bothering to that anyway as next to nothing is ever covered) this wasn't confirm via text - so rang up to check was told i would get a call the day before the visit to confirm everything - was hurried off the phone - i was only going to ask the time and day so i could write it down (that would have been too easy) anyway needless to say i didnt get a call - got a snotty call a few days later saying i missed the appointment - lady apologised and said that not the process - anyway rebooked and sorted it -

It reminded me of my earlier dealings with Porsche Leicester. The first car I bought from them was sold with the promise of a 12‑month MOT. They forgot to carry it out before handover, and I later discovered — thanks to a friend — that the car had been out of MOT for four months. On the next car, they managed to enter the word address in the name field of the logbook. Cue endless fun with the DVLA explaining that my name is not “Mr Address 72…”

December 1, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Mr Singh, Thank you for taking the time to share your experience. We’re very sorry for the confusion around your warranty appointment and the missed confirmation call. We appreciate your patience while the appointment was rebooked and are glad it was ultimately resolved. We completely understand your frustration with both this service visit and a previous car collection and have taken your feedback on board to help us improve. Matt, Dealer Principal

Rated 5 out of 5 stars

Alex was fantastic again

Alex was fantastic again, a very happy repeat customer.

December 12, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Spencer, Thanks for the review of Alex - Its great to hear he looked after you so well. Matt, Dealer Principal

Rated 5 out of 5 stars

Great service

The service team were very professional, courteous and friendly

December 9, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Alan, Thanks for this 5* review of our Centre. Matt, Dealer Principal

Rated 5 out of 5 stars

All the team treated me very well &…

All the team treated me very well & kept me fully informed at all times & a special mention for Laurie who was second to none & should be thanked for such outstanding service

December 4, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Dene, We really appreciate you taking the time to leave this 5* review. Laurie will be delighted with this feedback so we'll be sure to pass this on. Thanks again! Matt, Dealer Principal

Rated 5 out of 5 stars

Great Service

Great service at Porsche Leicester, my car went in for a few recalls and i was looked after by Jaz.

November 20, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Dean, Thanks for this 5* review. Its great to hear Jaz looked after you so well. Matt, Dealer Principal

Rated 5 out of 5 stars

Perfect

Perfect, no hassle, car collected, service carried out and returned at the end of the day, even got a box of biscuits, many thanks.

November 25, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good morning Carl, Thanks for your great review of the service team. We hope you enjoy the biscuits, they are very good! Matt, Dealer Principal

Rated 5 out of 5 stars

Dream Porsche Presented

Travelled from Scotland to pick up dream car
Long journey but the way we were greeted and the presentation of the car was amazing , it really made the experience .
Thanks to Kate , Josh Moore , James Cushing and Jas Singh for bringing it all together ,
I would definitely recommend Porsche Leicester and will return

October 10, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good Afternoon Stephen, I'm delighted to hear we made the trip enjoyable and the car was all you wanted given you came all the way from Scotland. We hope to see you again for your next purchase, it may be a little far to come for the service though :-) Thanks again Matt, Dealer Principal

Rated 5 out of 5 stars

Fantastic service all round when buying…

Fantastic service all round when buying my macan GTS collected today. Emerald handled the sale very well over phone and email and handover was a great experience with all the info you could need and friendly service

August 4, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Dear Mr Rapley, Thank you for taking the time to leave such great feedback. I will ensure it's forwarded to the team. Kind Regards Matt Meakin Centre Principal

Rated 5 out of 5 stars

Excellent

Cannot thank Laurie enough, super helpful. Thank you to Leicester - they are great. Having previously had constant issues with Colchester, I cannot thank Leicester enough for all their help :)

June 30, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Hi Charlotte, thanks for taking the time to write this review. I'll pass on your kind words to Laurie and the rest of the team. Matt, Dealer Principal

Rated 5 out of 5 stars

Would like to thank Laurie from service…

Would like to thank Laurie from service for exceptional response and attentiveness I must admit previous visits to Porsche Leicester have not been the best but Laurie and Jasmine have both changed my opinion of the site along with the lovely Reception colleagues. It seems as though they’ve now got a really good team in place and it shows.

June 13, 2025
Unprompted review
Sytner Group - Porsche Centre Leicester logo

Reply from Sytner Group - Porsche Centre Leicester

Good Morning Dustin. We really appreciate you taking the time to leave this review. I’m really glad to hear that Laurie, Jaz, and the reception team looked after you so well. We will keep that positive experience going next time we see you. Matt, Dealer Principal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look