Sytner Group - Sytner Cardiff MINI Reviews 

Great customer service from Russell and Nick. I loved the personalised video that Russell sent through to me!

Fabulous service
I visited mini Cardiff after being very disappointed with a different garage. Rachel Fogg made sure my experience with Cardiff mini was stress free and a pleasure. I pick my new mini up a week later after my first visit and the Cardiff mini staff made sure the process of purchasing my new mini was a great experience.

My experience was the purchase of a new Electric Mini Cooper.

Iwan was helpful and responsive in the sales process and I am delighted with my car.

Post COVID I believe for the customer , the ability to telephone directly through to the actual dealership should be prioritised rather than a central Sytner Switchboard who don’t always know the individual names at the dealership you are doing business with which therefore protracts the communications between the two.

Otherwise very happy customer.

A post sales gift should be reinstated as a Thank-you gesture to make the customer feel Sytner do really value your business.

Brilliant from first visit to purchase

Visited Sytner Mini Cardiff on Friday 25/2 with my wife. Got there about 11am. Notices about COVID on the door and about using hand sanitizer. Dispenser on the right as you enter...empty! Walked in and to the left there were approx 6-7 members of staff sat at desks, facing a few showroom minis. None were dealing with customers and none attempted to make eye contact or ask if they could assist in any way. We were amazed. My wife was a cash buyer with genuine intention to purchase, but we weren't given time of day. We were slightly dressed down, but clearly looks can be deceptive eh Sytner? Looks like you missed out there. We went elsewhere

Arrived to collect my mobility and wasn't kept waiting at all. Steve was waiting and got all the paperwork sorted, checked the car I returned in exchange for my new mobility car and showed me the controls for my new mini. Checked everything was OK and that I was happy with every detail. Was polite and listened to any questions I had and wished me joy with my new car. A very happy customer here! Thanks all at Sytner Cardiff for making things so easy, especially after the long delay because of covid.

After visiting sytner group, and meeting Iwan, who was very quick to answer any questions we asked about a car that wasn't in your showroom but was happy to show us on the website, staff was very helpful and convinced us to make a purchase. Customer service was impeccable and the car showing was brilliant.

Steve H was great - will probably never buy a car from anyone else again!

Iwan was extremely helpful throughout and explained options and about the Mini Countryman we had selected - he kept in regular contact and information about delivery dates - when car arrived showed us all the systems and overall was lovely - Dean the business manager was also helpful about finance options - well done mini .

From start to finish Steve who handled our purchase was absolutely incredible he walked us through everything we needed to know asked plenty of questions to ensure we were making the right choice even a few weeks after our purchase he’s still in contact to make sure everything is ok with the car we couldn’t have asked for a nicer guy to help us out thank you very much

As soon as I walked in I was welcomed, I am not only really happy with my brand new mini, but also the customer service I received. Everyone at Cardiff mini Sytner, we’re helpful and made the process easy and enjoyable. In particular Teah who contacted me and kept me updated through the whole process. Love my new mini, thanks again everyone

Brilliant service from everyone couldn't have been more helpful!!

Teah was brilliant at listening to needs and matching perfectly and so patient and customer focussed, well done

Amazing service from the fabulous Rachel!
Friendly informative professional and efficient!
Thank you for everything !
Hello mini no 5 !
My husband now wants one !
BW
Nicola

Teah looked after me throughout. I am a regular Mini Cooper purchaser and Teah ensured this experience was equally as good if not better as the previous occasions.
Professional,, friendly and kept me informed. The actual delivery, assignment of my cherished plate and form filling went really smoothly.

Rachel Fogg has been absolutely first class nothing has been too much trouble, also her colleague Callum has also been excellent . My wife Anne and I would certainly recommend Cardiff Sytner and these two members of staff

We had excellent service throughout the journey to purchase our new mini and would be happy to recommend Sytner Mini Cardiff. We also found the staff to be very helpful when we called in to ask some follow up questions on the cars operation.

Very professional service - less than 6 days from initial enquiry, valuation of my car for part exchange to driving away in my new car.
Every piece of information I needed from video of the car to credit agreements were supplied very quickly in electronic format, and the Cardiff team were always on hand to answer queries.
Special thanks to Iwan who guided me the whole process in a very professional and friendly way.

No problems at all Iwan Mepham made sure the process of changing my car was super easy. I'm loving my new Mini Electric