Sytner Group - Sytner Cardiff MINI Reviews 

I was a first time buyer, clueless about the purchasing process and Iwan was very patient, asked lots of questions to help him understand my needs and financial circumstances and then suggested options that were right for me. Never pushy, always friendly and kept me regularly updated. Really happy with my mini countryman it is the perfect car for me! Thanks

I have been a customer of Sytner Cardiff for many years. I just regret going elsewhere 3 years ago as other places are nowhere near as wonderful as this place. Now I am pleased to say I will be a mini driver once again but this time an Electric. Steve was wonderful with us - he let us have the Electric mini for a 24 hour test drive over the weekend and no question big or small was too much to answer. He totally sold me the car from start to finish and there was no pressure selling from him whatsoever. Sytner's customer service has always been exemplary in my opinion and if there were 10 stars I would award them just that. Thank you Sytner for bringing me back into the MINI world once more. This will always be my favourite car to drive.

All staff are friendly and knowledgeable, nothing is too much of a problem. You can pop in anytime and ask questions. They showed us everything we needed to know about the car. Our main person Steve Harris is excellent and very knowledgeable.

Absolutely stand-out service from Steve. I though I'd travelled back in time a few decades when people took pride in their work.

After paying the full amount and signing the purchase documents via emails, the car was delivered to me with one of broken door ladder covers, plus the car was not deep cleaned - may marks can be clearly see. This is out of normal expectation when purchased the car from a MINI Sytner centre. I immediately took pictures and emailed to them, and calling them to address the issues. That was on 6th August, and unfortunately until now, after chasing them again and again, the problem has not been solved, even not easy to get them respond to me. Very bad experience indeed.

We had no problem handing back our mini for our new one and Mr Steve Harris was helpful and efficient throughout the processs.

Synter Cardiff are a group of Professional personnel. Their communication with clients is excellent and honest. They listen to what the client wants and offer advice without being pushy. They work with you to design your car and offer clear ideas to help you form your decisions. Would recommend this garage.

The sales service and attention provided by Sytner Cardiff in general and Iwan Mepham in particular has been exemplary. The care and professionalism shown is a credit to the dealership when we purchased our Mini Cooper recently.
Thank you,
Peter and Chris Evans

Tim Coyle Styner Cardiff - excellent!

We dealt mainly with Tim Coyle over the purchase of a new Mini and trade-in of our old one. We received excellent, personalised customer service and support throughout the process, despite Mini's central stock control / sales planning functions disregarding guarantees made to him regarding the inclusion of a particular accessory in the build.

Sytner Cardiff went out of their way to provide a level of service over and above what was expected but we do feel let down by Mini's central planning team for not advising Sytner Cardiff or ourselves of changes to the confirmed order.

Cannot thank Gabe enough for all the help and support in ordering my new Mini Countryman, excellent customer service would thoroughly recommend.

We recently received first class service from Gabriel and Calum. We went for a look at potential cars and were in no way pressurised into purchasing like you get at some car dealerships.
We part exchanged our car and were given a very reasonable price. The mini we chose is amazing and we got to test drive it before deciding to go ahead with buying it.
The whole process was smooth from start to finish and without the hard sell of insurances and extra add ons.
We would definitely recommend buying from Sytner Cardiff

Number plate crazed on new car. Asked for new one, no problem. Quick efficient & pleasant, but should have been picked up at the start

most of the business was done over the phone, and sales rep was always very friendly and obliging. when I eventually went to pick up the car everything was done in a smooth and professional manner.

Quarter tank of petrol a bit mean. Also no help with personalised number plate. When I changed car with Volvo, both new and second hand they did it for me. Maryna also said there was no handbook - I've just found it in the glove box

Friendly and helpful service provided by everyone who I encountered there, but especially Iwan who kept me informed of progress from order to delivery.
Thank you :-)

We would highly recommend using Sytner Mini cardiff. They were supportive and helpful through the whole process in purchasing our new car.
Nothing was too much trouble and we will certainly be using them again.
Thank you so much for making us feel special.

Iwan , tia and callum we’re both helpful and courteous as well as accommodating. Impressed.
My son and I had travelled from scotland to pick up this car and return same day. The assistance from callum around the missing piece of paperwork was very gracious and appreciated too.
Wales was fab!

Very helpful sales staff, happy with the car and service.

Excellent service once again. Cannot fault anything. Thoroughly recommend. Thank you.