Ashley contacted me promptly and was excellent in her delivery of showcasing the mini. Great service! Thank you Ashley I am delighted!
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Brought a used car that had been approved prepared, unfortunately cracked mirror housing, paint damage, dent in door, loose light surround. Sent back for re work and paint and light surround not repai... See more
Highly recommend Mini Sales Rep Jake Balu, very approachable, knowledgeable and professional. I wasn’t sure what vehicle I wanted but I never felt rushed or made to feel uncomfortable by Jake. A... See more
Company replied
Jordan Wilson was the person who sold me my car and I couldn’t recommend anyone better! Talked me through the entire process, from start to finish and even after buying the car called me to check up o... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
128 Holyhead Road, CV5 8NA, Coventry, United Kingdom
- 024 7660 0600
4.5
Excellent
396 reviews
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Attention to detail and efficiency…
Attention to detail and efficiency second to none with regards to the Purchase of my beautiful mini from Matt Smith at Sytner Coventry Branch. From walking through the door to the car being on my driveway took just 48 hours. Affordable finance sorted immediately. Courtesy follow up call much appreciated and would highly recommend Sytner Coventry if you are in the market for a used or new mini. Thank you so much Matt Smith.
December 20, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Susan. We are delighted to hear that you had such a positive experience with Matt Smith at Sytner Coventry. We strive to provide the highest level of customer service and attention to detail, and it's great to hear that we achieved this for you. We are also pleased that you found the finance options to be affordable and that the car was delivered to you so quickly. We appreciate your recommendation and hope to see you again soon.
A good experience From the moment my wife and I entered…
From the moment my wife and I entered the showroom at Sytner Mini Coventry, Louis the salesman was very helpful, always greeting us with a warm smile. All our questions were answered with sincerity and a genuine thoughtfulness. Along with Jack, they both made the process relaxing and enjoyable. Between them, they went above and beyond helping us choose our options and vehicles, nothing was ever a problem. Thank you so much guys for everything you did. We have a permanent smile on our faces when we’re driving!!
Leroy and Heather
December 30, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you so much for your kind words, Leroy and Heather! We are delighted to hear that you had such a positive experience with Louis and Jack at Sytner MINI Coventry. We strive to ensure that all of our customers have a relaxed and enjoyable experience when choosing their options and vehicles, and it is wonderful to hear that we achieved this for you. We are so pleased that you are both happy with your new vehicles and that you have a permanent smile on your faces when you are driving. Thank you again for your review.
Mini JCW
Just purchased an approved Mini JCW from the Coventry branch and had top notch service throughout, no pressure just professional service
Special Thanks to Louis for his patience and expert help.
November 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, James. We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. We strive to provide the best service possible and are pleased that Louis was able to help you with your purchase. We hope you enjoy your new MINI JCW and that you will come back to us in the future. Thank you for choosing Sytner Coventry MINI.
Greater level of product knowledge required.
I was not particularly impressed by the lack of product knowledge of the Sales Executive who I dealt with within the dealership. I had expected a greater level of knowledge about the product, services and accessories being sold. Also, there was a lack of communication regarding progress of the order I had placed for a new vehicle and, in particular, I did not receive notification of the ‘Spec Amend’ date which I had expected, in the event that I had wished to make a revision to the order.
December 5, 2023
Reply from Sytner Group - Sytner Coventry MINI
We are sorry to hear that you were not satisfied with the product knowledge of the Sales Executive you dealt with. We take customer feedback seriously and would like to invite you to contact our Head of Business, Joe O'Gleby, joeogleby@sytner.co.uk, to discuss your experience further. We strive to provide the best customer service and we would like to ensure that your experience with us is a positive one.
I traveled 250 miles to buy my first…
I traveled 250 miles to buy my first car from Omari Brown at Sytner and based on that experience less than 6 months later I did the same again for another car. A true gem of a salesman and real gentleman. The deal was good the transaction and turnaround time swift. Couldn’t be better.
December 2, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Mehmet! We are delighted to hear that you had such a positive experience with Omari Brown at Sytner Coventry MINI. We strive to provide excellent customer service and it is wonderful to hear that we achieved this for you. We are so pleased that you were happy with the deal and the swift transaction time. We look forward to seeing you again soon!
The perfect way to buy the perfect car.
Professional & friendly service- everything explained clearly.
Found me the perfect car & the coffee was good too!
December 1, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your 5 star review, Jo! We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. We strive to provide our customers with a professional and friendly service, and we are glad that we were able to do that for you. We are also pleased that we were able to find you the perfect car. We hope you enjoy your new car and thank you for your kind words about our coffee! We look forward to seeing you again soon.
No pushy salespeople
Pleasant staff no trouble to help you with picking the right car for you
November 27, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your 5 star review, C Chatwin! We are delighted to hear that you had a pleasant experience with our staff at Sytner Coventry MINI. We strive to ensure that our customers have the best possible experience when selecting their car, and it is great to hear that our staff were able to help you in finding the right car for you. We hope that you enjoy your new car and that you will continue to be a valued customer of Sytner Coventry MINI. Thank you again for your kind words.
All staff were very helpful
All staff were very helpful, courteous and responsive. Post purchase questions were dealt with speedily.
November 23, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words. We are delighted to hear that you had a positive experience with us at Sytner Coventry MINI. Our team strives to provide the best customer service and we are pleased that you found them to be helpful, courteous and responsive. We are also glad that your post purchase questions were dealt with quickly. We hope you enjoy your new MINI and look forward to seeing you again soon.
Great customer service
The salesperson Cheryl was so good, keeping in touch through the week before we collected the car and giving a warm welcome on arrival
November 18, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Frances. We are delighted to hear that you had a great experience with our salesperson Cheryl. We strive to provide the best customer service and it is wonderful to hear that Cheryl was able to make your experience a positive one. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner Coventry MINI.
Great experience
Louis was extremely helpful, went above and beyond and was a lovely guy. He made the whole process of getting my car very simple and provided constant updates up until the day of collection. On the day of, he was a great help and made the experience enjoyable.
November 9, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Miss Salim. We are delighted to hear that Louis was able to make the process of getting your car so simple and enjoyable. We strive to provide the best customer service and it is great to hear that Louis went above and beyond to make sure you had a positive experience. We hope you enjoy your new car and thank you for choosing Sytner Coventry MINI.
Amazing customer service and overall experience
Alana and all the other staff that I dealt with were so helpful. They helped me find my perfect car and I couldn’t be happier!
November 14, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Michelle. We are delighted to hear that you had a great experience with us here at Sytner Coventry MINI. We strive to provide the best customer service and it's great to hear that Alana and the team were able to help you find your perfect car. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner Coventry MINI.
Sytner Mini Coventry - happy to sell an unsafe vehicle
I found a second hand Mini online in Sytner Group stock, which Coventry got in for me. I visited on Monday and was ready to make a cash purchase that same day.
The vehicle was exactly what I was looking for and I was willing to pay the asking price. Except for the fact that I noticed it had mismatched tyres on the rear axle (different manufacturer, tread pattern and rating). I asked them to change the tyre, or to take £80 off the asking price and I’d get it done, but the business manager refused to budge so I walked away.
What angered me the most was his incredibly arrogant attitude and the fact he was happy to sell me a car (for my daughter - a new driver) whose handling would have been compromised.
October 30, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
We are sorry to hear about your experience at Sytner Coventry MINI. We take customer satisfaction very seriously and would like to invite you to contact our Head of Business, Joe O'Gleby, joeogleby@sytner.co.uk, to discuss the matter further. We understand your concerns and would like to ensure that you have a positive experience with us. Thank you for bringing this to our attention.
What does a customer mean to Sytner - really?
Whilst the overall experience was good I just feel that when you’re spending a sizeable amount of money on purchasing a new car the small things that Sytner could do to acknowledge this are missing! Sure they put your name in the window of the new car and a “ribbon” on the bonnet but they could do far more to acknowledge how valued you are as a customer.
They could: put a full tank of fuel in the car; they could offer you a discounted service for the first three years; they could offer you a discount when you’ve bought three cars from them in 4 years! But …. That would mean. Them making less money off their customers - where does loyalty count to Sytner?
October 28, 2023
Reply from Sytner Group - Sytner Coventry MINI
We appreciate your feedback and understand your disappointment. We would like to invite you to contact our Head of Business, Joe O'Gleby, joeogleby@sytner.co.uk, to discuss your experience further. We value our customers and strive to provide the best service possible. We are always looking for ways to improve our customer experience and would welcome your suggestions. Thank you for taking the time to share your thoughts.
Marvellous Mini Experience
The purchase of my new mini through Mini Sytner Coventry was fantastic!. The whole process was easy and Owen kept me updated and was super friendly and helpful to deal with. Mini delivered my new car early and due to the new features it's even better to drive. Kas Fletcher
October 25, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Martin! We are delighted to hear that you had a great experience purchasing your new MINI from Sytner Coventry. We strive to make the process as easy and stress-free as possible, and it's great to hear that Owen was able to provide you with the help and support you needed. We are also pleased to hear that you are enjoying the new features of your car and that it was delivered early. We hope you continue to enjoy your MINI for many years to come. Thank you for choosing Sytner Coventry!
AN AWFUL EXPERIENCE AT SYTNER (BMW) MINI, COVENTRY.
Word of warning, ignore the unbelievably high ratings! To say the least, my wife & I were extremely disappointed with our aftersales experience at Sytner (BMW) Mini Coventry.
Firstly, we must point out that this review in no way reflects on the sales person, Jordan Wilson, who in our opinion, is a credit to the Company and who certainly went the extra mile for us. But upon collecting our Mini Countryman, we were extremely shocked to find human PHLEGM all over the steering wheel and also on the interior drivers door handle! The car was also dirty outside and poorly valeted.
In addition, we had been assured that a small dent we had spotted on the cars' bonnet would be repaired before collecting our car on 28/09/2023, but the dent was still there.
It had not been touched!
This despite the car having been on site at Sytner Coventry for several weeks, whilst awaiting fitment of new alloy wheels we had ordered, that seemingly took an eternity to arrive.
Upon reporting these issues to the staff present at the time, there was an incredibly hubristic reaction and couldn't care less attitude from all but Jordan, which we found very, very, disappointing.
My wife was extremely upset, as she touched the steering wheel & her hands were covered in someone else's mucus!
This was eventually followed up by a disingenuous apology over the phone, from Dave Evans, who I believe was the "Brand Manager"at Sytner, (BMW) Mini Coventry(?)
& THAT was it!
This phone call seemed to me, to only be as a result of my one star rating, in a post sales marketing questionnaire........
There was no option to give a ZERO!
The car itself is ok, despite having only one decent new tyre, but I have little or no trust in Sytner (BMW) Mini Coventrys' aftersales now, particularly as our daughter has also had a bad experience with them too, with her Mini Countryman.
In my opinion, BMW need to be aware of this extremely poor level of "Customer Service".
But they don't seem to care either.
Shame on you, BMW!
This adverse review comes from someone who rarely complains, but who completely values both Quality Control & Customer Service.
Unfortunately, it seems that once Sytner (BMW) Mini, Coventry, have your money, they couldn't care less about you!
Please be aware of their extremely shoddy "Customer Service", if you are thinking of using this dealership.
They really need more competition in the local area, then they would probably have to up their game.
They haven't heard the last of this, as, in my opinion, the spitting/phlegm/mucus incident was completely inexcusable & disgusting!
Both my wife & I were shocked & extremely upset about it & following the incident, whether or not it was purely coincidental, we both caught colds shortly afterwards.
Our "New Car Experience" was completely ruined by Sytner (BMW) Mini, Coventry.
We really should have refused to accept the car in the condition it was presented, as many customers would have done.
But we were both just too shocked & upset to think straight at the time.
Avoid this dealership, if you have high expectations and please don't delete this completely honest review again, as it is a genuine warning to prospective BMW Mini & Sytner customers.......
September 28, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
We are sorry to hear about your experience at Sytner Coventry MINI. We take customer service very seriously and are disappointed to hear that you were not satisfied with the aftersales service. We would like to invite you to contact our MINI Brand Manager, David Evans, davidevans@sytner.co.uk, so that we can investigate this further and ensure that this does not happen again. We value your feedback and take it seriously. Thank you for bringing this to our attention.
Excellent service.
October 20, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your excellent review, Graham! We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. We strive to provide the best service possible and it's great to know that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing or maintenance needs. Thank you again for your kind words and we look forward to seeing you again soon.
Omari and Chris
Omari and Chris , are excellent to deal with , i’d 100 % recommend them .
October 19, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Mr Franks. We are delighted to hear that you had a positive experience with Omari and Chris at Sytner Coventry MINI. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope to see you again soon and thank you for your recommendation.
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Paul! We are delighted to hear that you had an excellent experience with our customer service team at Sytner Coventry MINI. We strive to provide the best possible service to all of our customers and it is wonderful to hear that we have achieved this with you. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your review!
Cheryl,Alana and Louis were amazing at…
Cheryl,Alana and Louis were amazing at Sytner Mini Coventry, The best experience I have had buying a new car and definitely will be back in a couple of years for my next Mini Cooper S!
October 14, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Mr Adkins. We are delighted to hear that you had such a great experience with Cheryl, Alana and Louis at Sytner MINI Coventry. We strive to provide the best customer service and it's wonderful to hear that we have achieved this. We look forward to seeing you again in a couple of years when you are ready to purchase your next MINI Cooper S. In the meantime, if you have any questions or queries, please do not hesitate to get in touch. Thank you for choosing Sytner MINI Coventry.
Omari and Cheryl from mini worked with…
Omari and Cheryl from mini worked with me to allow me to purchase my mini, even though I live in the north east of England. They were responsive to messages and happy to explain things as needed. Very helpful , the
Mini was delivered easily and the gentleman who brought it up was also very professional and helpful .
October 6, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you so much for your kind words, Mrs Winchester. We are delighted to hear that Omari and Cheryl were able to help you purchase your MINI from Sytner Coventry, even though you live in the North East of England. We are also pleased to hear that the delivery of your MINI was smooth and that the gentleman who brought it up was professional and helpful. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope you enjoy your MINI and thank you for your review.
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