Ashley contacted me promptly and was excellent in her delivery of showcasing the mini. Great service! Thank you Ashley I am delighted!
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Brought a used car that had been approved prepared, unfortunately cracked mirror housing, paint damage, dent in door, loose light surround. Sent back for re work and paint and light surround not repai... See more
Highly recommend Mini Sales Rep Jake Balu, very approachable, knowledgeable and professional. I wasn’t sure what vehicle I wanted but I never felt rushed or made to feel uncomfortable by Jake. A... See more
Company replied
Jordan Wilson was the person who sold me my car and I couldn’t recommend anyone better! Talked me through the entire process, from start to finish and even after buying the car called me to check up o... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
128 Holyhead Road, CV5 8NA, Coventry, United Kingdom
- 024 7660 0600
4.5
Excellent
397 reviews
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Great experience
The team are really friendly and down to earth. No pushy sales just expert help and efficient service.
September 27, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Claire. We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. Our team is committed to providing the best customer service and we are glad that you felt comfortable and well looked after. We strive to ensure that our customers have a pleasant and stress-free experience when visiting us and we are glad that we achieved this for you. We look forward to seeing you again soon.
Awesome, Just Awesome ....
Buying my new Mini was a thrill ride from start to finish. The dealership experience was seamless, the staff knowledgeable, and the customisation options a dream come true. From test drive to delivery, Michelle made the entire process a joy. My Mini isn't just a car; it's an embodiment of my style and a promise of exciting adventures ahead.
September 24, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your wonderful review, Sabira! We are delighted to hear that you had such a great experience with us at Sytner Coventry MINI. We strive to make sure that every customer has a seamless and enjoyable experience when buying a car, and it's wonderful to hear that we achieved this for you. We are also glad that you were able to find the perfect customisation options to make your MINI truly unique. We hope you have many exciting adventures in your new car!
I received a great experience when…
I received a great experience when dealing with Louis. I was kept informed every step of the way from discussing purchasing a new Mini to collecting my new car .
September 17, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words. We are delighted to hear that you had a great experience with Louis at Sytner Coventry MINI. We strive to ensure that our customers are kept informed throughout the entire process, from discussing purchasing a new car to collecting it. We are glad that we were able to provide you with a positive experience and we hope that you enjoy your new car. Thank you for choosing Sytner Coventry MINI.
The experience was fantastic with Owen…
The experience was fantastic with Owen Biggs being my sales executive.
He was really great at keeping in touch and gave me the best overview of my mini I have had at Sytner
well done great service and would recommend Owen to anyone wanting a mini
Joanna Harwood
August 4, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your 5 star review, Joanna! We are delighted to hear that you had a great experience with Owen Biggs at Sytner Coventry MINI. We strive to provide the best customer service and it's great to hear that Owen gave you the best overview of your MINI. We are so pleased that you would recommend Owen to anyone wanting a MINI. We appreciate your kind words and thank you for taking the time to share your experience with us.
Staff very friendly and helpful
September 7, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your 5 star review of Sytner Coventry MINI. We are delighted to hear that our staff were friendly and helpful. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope that you had a pleasant experience with us and that you will return in the future. We look forward to seeing you again soon.
Excellent service
September 7, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your excellent review, Paul! We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. We strive to provide the best service possible and it's great to know that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing needs. Thank you again for your kind words and we look forward to seeing you again soon.
Jordan Wilson was the person who sold…
Jordan Wilson was the person who sold me my car and I couldn’t recommend anyone better! Talked me through the entire process, from start to finish and even after buying the car called me to check up on how everything was. What I really appreciated was how he spoke to me and not to my male counterpart, I’ve had issues previously of people completely ignoring me and selling to him even though I’m the one buying. Throughout the whole thing I felt completely seen and heard, just great thank you so so much 😊
August 16, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Jess. We are delighted to hear that Jordan was able to provide you with such an excellent service. We understand how important it is to be heard and seen, and we are glad that Jordan was able to make you feel comfortable throughout the process. We are proud to have such a dedicated and knowledgeable team member at Sytner Coventry MINI and we are glad that you had a positive experience. Thank you for your review and we look forward to seeing you again soon.
Great service from Jordan and Cheryl…
Great service from Jordan and Cheryl who were both professional, friendly and helpful in locating the perfect car for me. The end to end process from Jordan’s first reaching out, to Cheryl finding the car and sorting out the finance to the collection day was great. Buying a car can often be stressful, but with Jordan and Cheryl it was a relaxed experience. I have no hesitation in saying, if you want a Mini ask for One of them, you will be glad you did.
August 23, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Jeremy. We are delighted to hear that Jordan and Cheryl were able to provide you with a great service and help you find the perfect car. We strive to make the car buying process as stress-free as possible and it's great to hear that we achieved this for you. We are so pleased that you would recommend Jordan and Cheryl to anyone looking for a MINI and we look forward to seeing you again soon.
The service I got from the sales team
August 27, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind review, Mrs Wileman. We are delighted to hear that you had a great experience with our sales team at Sytner Coventry MINI. Our team works hard to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We strive to provide an enjoyable and stress-free experience for all of our customers and we are glad that you felt this was the case. We look forward to welcoming you back to Sytner Coventry MINI in the future.
I’m extremely please with My new car.
My new car.
Owen Giggs, The young man who showed me round the cars. While I was looking he explained about the cars. I didn’t feel at anytime under pressure, professional and well mannered young man.I’m sure you will see me again. I would recommend Sytner Group to my family and friends. Thanks to Owen Biggs.
Moir D Hill.
August 24, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Mrs Hill. We are delighted to hear that you had a great experience with Owen Giggs at Sytner Coventry MINI. We strive to provide the best customer service and it is wonderful to hear that Owen was professional and well mannered. We are glad that you are happy with your new car and we hope to see you again soon. We appreciate your recommendation and we look forward to welcoming your family and friends. Thank you for choosing Sytner Group.
Awful Communication
I’m writing this review to express my disappointment with my experience with Sytner Mini Coventry.
I called the dealership that morning to enquire if a specific car was still available and was advised that it was. I made the appointment for 1pm and received a confirmation text at 11:30am.
I arrived 45 minutes early and was given the keys and shown to the car by the sales manager as the sales representative was still with their customer, I was also given a print out of the cars details, all this was fine.
After waiting the full 45 minutes, a staff member came over and told me the car had been sold. Firstly, I’d had an hours drive to the dealership and secondly I could have been advised the car was sold on my first interaction with the sales manager. I wasted half a day due to their poor communication.
This in complete contrast to the service I’ve since received from Soper Mini in Lincoln.
I was advised their car was available, visited the dealership, purchased the car and loved every part of the buying experience.
Sytner Mini Coventry could learn a lot about customer satisfaction from Soper Mini Lincoln
August 20, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
We are sorry to hear about your experience with Sytner MINI Coventry. We understand how frustrating it can be to travel to a dealership only to find out that the car you were interested in has already been sold. We would like to invite you to contact our Head of Business, Joe O'Gleby, joeogleby@sytner.co.uk, to discuss your experience further. We take customer satisfaction very seriously and we would like to ensure that you have a positive experience with us in the future. Thank you for your feedback.
A very positive stress free experience
Excellent customer service from our first visit to Mini Coventry right through to taking delivery of the car.
August 8, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, LNW. We are delighted to hear that you had an excellent experience with us at Sytner Coventry MINI. We strive to provide the best customer service possible and are pleased that we were able to meet your expectations. We hope you are enjoying your new car and that you will continue to have a great experience with us in the future. Thank you for choosing Sytner Coventry MINI and we look forward to seeing you again soon.
Wouldn’t recommend
Initially, they were very responsive and helpful. This was in regard to a vehicle enquiry, where I had two phone calls from an advisor about the car and a personalised video of it. However, it went downhill when we decided to make the journey up from Somerset to Coventry and saw that the car was not in the condition we initially thought. For an approved used mini, I struggle to believe that it had passed the checks due to a cracked rear bumper and worn front tyres. As it is a used car, of course we would not expect it to be immaculate. However, they would not be flexible on the starting price and we’re not transparent from the advert and video. Furthermore, the sales advisor was somewhat helpful but came across as standoffish at times. This is not what you would expect from a main dealership.
August 11, 2023
Unprompted review
Reply from Sytner Group - Sytner Coventry MINI
We are sorry to hear about your experience at Sytner Coventry MINI. We understand that you were initially pleased with the response and help you received, however, the condition of the car was not as expected. We would like to invite you to contact our Head of Business, Joe O'Gleby, joeogleby@sytner.co.uk, to discuss this further. We take customer feedback seriously and would like to ensure that you have a positive experience with us. Thank you for bringing this to our attention.
Everything necessary to collect new Mini….
Everything necessary to collect my new approved Mini was done with great satisfaction for both sides, even obtaining the vehicle from another dealership within the group to allow me deal with the same staff previously meet.
August 6, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, John. We are delighted to hear that you had a great experience when collecting your new MINI from Sytner Coventry. We understand how important it is to have a smooth and stress-free process when purchasing a car, and we are glad that we were able to provide this for you. We are also pleased that we were able to arrange for the vehicle to be transferred from another dealership within the group, so that you could deal with the same staff. We hope you enjoy your new car!
Fab new Mini!
Great service from start to finish. I've dealt with James at the mini garage before and he didn't disappoint again. Great care and between us we got the specification spot on.
Thanks
August 4, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, David. We are delighted to hear that you had a great experience with James at our Sytner Coventry MINI garage. We strive to provide the best service possible and it's great to hear that we got the specification spot on. We hope to see you again soon and thank you for choosing Sytner Coventry MINI.
Very helpful service
Michelle was very helpful even though our first visit was in the pouring rain!
She was very helpful and explained everything to us. I would recommend the service we received.
At the end of the day I purchased a mini which I'm very happy with.
July 28, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind review, Sue. We are delighted to hear that you had a positive experience with Michelle and that you are happy with your new MINI. We strive to provide excellent customer service and it is great to hear that we have achieved this. We hope you enjoy your new car and that you will visit us again soon. Thank you for choosing Sytner Coventry MINI.
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Mr Loly. We are delighted to hear that you had a positive experience with Alana. At Sytner Coventry MINI, we strive to provide the best customer service possible and it is great to hear that Alana was able to meet your expectations. We are committed to ensuring that all of our customers have a pleasant and enjoyable experience when visiting us. We look forward to seeing you again soon.
Fantastic service from start to finish
Fantastic service from start to finish. Regular contact from day of order keeping me updated. James and Jordan were brilliant ending with a super handover - many thanks 😊
June 16, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your fantastic review, A Sheffield! We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. We are so pleased that James and Jordan were able to provide you with a great handover. We strive to provide the best customer service and it's great to hear that we have achieved this. We hope you enjoy your new car and thank you for choosing Sytner Coventry MINI.
Excellent experience and service
I purchased my last car from Sytner Coventry, and it was the service I had from Alana Astolfi that made me return. Alana is an absolute pleasure to deal with, as were Jack and Chris. She is genuine, helpful, friendly and efficient. Great experience from start to finish
June 23, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Louise. We are delighted to hear that you had such a great experience with Alana, Jack and Chris. We strive to provide the best customer service possible and it's wonderful to hear that we achieved this for you. We hope you enjoy your new car and look forward to seeing you again soon.
Brilliant customer service from start…
Brilliant customer service from start to finish, staff were really helpful and nothing was too much trouble.
May 25, 2023
Reply from Sytner Group - Sytner Coventry MINI
Thank you for your kind words, Mrs Taylor. We are delighted to hear that you had a great experience with us at Sytner Coventry MINI. Our team works hard to ensure that all our customers receive the best possible service and we are pleased that you felt this was the case. We strive to make sure that all our customers feel valued and that their needs are met. We are glad that you found our staff to be helpful and accommodating. We look forward to welcoming you back in the future.
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