I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went there I brought the parts asked them to replace for me . They give me quotes I accept it next day they called me sorry we make mistakes quote has to increase. Then again next day I pop in t... See more
Company replied
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... See more
Company replied
Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any q... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Colchester Rd, RM3 0GX, Romford, United Kingdom
- 01708 332900
4.2
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly
Friendly, helpful. Good service. Handover of car took longer than expected.
December 21, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Anita, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Buying a new car
Very good experience. Sales team were very helpful. Would definitely use them again.
December 18, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Afternoon Lindsay, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Despite there being a delay from order…
Despite there being a delay from order to delivery of our new mini I understand that this was beyond the control of Sytner's. We received a weekly update from Phil and was very impressed with his service
December 3, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Jim, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Poor service
Went to look at a car advertised on web site. Couldn’t find it anywhere? Very helpful sales exec found us one online at another location. It was arranged to bring it to Harold wood with us paying the deposit. After arrival we were sent a video with advice how perfect condition it was. Arranged to pay and collect vehicle and on collecting after we inspected we found 2 dents and 6/7 poor attempts at covering up paint damage which we would not accept. It was agreed by your sales exec to arrange repairs. This didn’t make us totally happy as we had wasted our time,our daughters time driving us to collect along with the waste of fuel for 50 mile round trip. Finally collected car 1 week later which had also incurred 1 week of insurance cover. On collecting the car we paid the balance and we’re also charged £24 extra for fuel,unbelievable. On arrival home we noticed that the drivers door was making a bad noise on opening and shutting. On checking I found that one of hinges was loose and arranged the tightening myself. I just wondered what pre-delivery inspection was carried out by Sytner?
November 29, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Afternoon Mr Holt, we value all feedback to ensure that we continually improve our customer experience and will take away your point for review to see what we can improve. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
The service was excellent from start to…
The service was excellent from start to finish
November 24, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Williams, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
I was kept up to date regularly on the…
I was kept up to date regularly on the progress of my order and was treated with courtesy and consideration at all times. Philip Wallington ensured all my queries about the car and its functioning were fully answered. I was particularly impressed by the allocation of a number plate incorporating most of my surname!
November 18, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Andrew, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
A special thank you to the staff at…
A special thank you to the staff at Harold wood, especially Dior who was so patient with me as I had no clue on what I wanted.
Her customer service was excellent and went way beyond.
November 17, 2021
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Selina, I’m delighted to read your kind words about Harold Wood MINI and Dior. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Thank you so much for your efficient…
Thank you so much for your efficient service and the information we needed to be able to purchase our new mini.
I will definitely be recommending your service to friends and family
A special thanks to Julie Anne
October 29, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Mrs Hill, I’m delighted to read your kind words about Harold Wood MINI and Julie-Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Mini Clubman Purchase
Jodie was excellent and I couldn’t have asked for a better salesperson. The experience of buying my Mini at Sytner, Harold Wood left me speechless.
October 19, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Humara, I’m delighted to read your kind words about Harold Wood MINI and Jodie. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic service from Dior very…
Fantastic service from Dior very helpful and polite, We had left our driving licence at home Dior took us on a test drive she was a delight. Anton the manager was very good and supportive of his staff. I wouldn’t go to any other garage now. Excellent service
October 11, 2021
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Sue, I’m delighted to read your kind words about Harold Wood MINI with Dior. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Good and less good
Contact by e mail and telephone was excellent. Friendly helpful staff and useful information provided. Really good at sorting a prompt delivery of an in stock vehicle to suit my needs. Excellent partcexchange pricing. Let down by poor pre-delivery preparation, no screen wash , wax and dirt on a door that had been life shined ! Tyres and alloy wheels messy with excessive tyre black slime and grit in the mix. Sales staff excellent and prompt delivery by very careful delivery person. An excess of papers to sign!
October 7, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning David, We value all feedback to ensure that we continually improve our customer experience and will take away your points for review to see what we can improve. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
Picked up my new Mini last week
Picked up my new Mini last week. Very pleased and had a lovely helpful sales rep all the way through the purchase.
October 7, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Denise, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
I bought my Mini without any problems…
I bought my Mini without any problems and was treated with respect by the staff, which is very important to me as a young lady especially.
The options were clearly explained so that I fully understood the obligations of the purchase and the details of the finance process too. The transfer of my personal plate was explained and was easy to do via DVLA as well and was on my new car from the point of collection.
I am grateful to Phil in Mini sales for the time he spent with me and how he listened to my needs and wishes throughout the process, thank you.
October 6, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic service from Phill Wallington…
Fantastic service from Phill Wallington and Ryan at Mini - thank you x
October 1, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Ryan and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Recently purchased my 4th car with…
Recently purchased my 4th car with Sytner Harold Wood. An easy sale with Thom who was friendly and helpful. Great service as always.
September 30, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Personalised experience
Personalised experience
It was great to work with Phil and the team to secure my new car. My car arrived on time, I was super clear on next steps throughout the process and general communication from him was fantastic.
Would recommend!
September 27, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Sarah, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Philip Wallington is one of the best
Having just purchased a mini for my wife, I can honestly say it was a straight forward process and hassle free. Phil Wallington in the sales team at Harold Wood was totally professional throughout the process, going the extra mile to ensure we left as happy customers .
September 27, 2021
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Ian, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Jess Tysterman has been absolutely…
Jess Tysterman has been absolutely brilliant in resolving my issues that I had when I purchased my mini from Sytner- her customer care and customer services have been excellent and I have had such a pleasant customer experience from Jess and in dealing with her - she has made me love my mini countryman even more! Thanks Jess!
September 21, 2021
Unprompted review
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI and Jes. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood
Disappointed
Messed up the whole area of me retaining my personal plate. Now have to wait for my old car to be sold before I can get my personal plate onto my new Mini
September 18, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Robert, I am genuinely sorry to hear of your experience. We value all feedback to ensure that we continually improve our customer experience and processes. We understand this issue is under review and being resolved, please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
New Mini Cooper S from the Sytner Group
We found Phillip Wallington most helpful, very cordial, with a good relaxed telephone manner, on hand with information when required.
The sales back-up team were very helpful and very efficient.
September 15, 2021
Reply from Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Price, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.