An absolutely amazing experience from top to bottom. Purchasing a car can sometimes be stressful, but Dan Bushby made the entire process seamless, going above and beyond at every step. Sharing the day... See more
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I recently sold my Mini JCW to Chris Buss of Sytner group, a car I also bought from Sytner 2 years ago. The process was very smooth, Chris kept me up to date throughout the sale, arrange collection o... See more
Sold my X3 M40i to James Courtney. He offered me a great price, better than other dealers offered for trade in. James was professional and throughly nice to deal with throughout - great experience
Awful dealership, lies and miss selling of a vehicle i purchased for my parents. Tim bush and his manager Narsim were not honest, emailed me several times acknowledging their mistake and nothing was d... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
575-647 London Rd, HP11 1EZ, High Wycombe, United Kingdom
- 01494 455100
4.6
Excellent
872 reviews
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Really good team of people and a good experience
I've been coming to Sytner High Wycombe since they started. I like the people and I find that I always get a good experience and good service and, if something is not as I hoped for initially (which is rarely the case) it always gets sorted out quickly and effectively.
May 26, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Low, Thank you very much for your kind words and continued loyalty to Sytner High Wycombe. We are delighted to hear that you consistently receive good service and have positive experiences with our team. It is wonderful to know that any concerns you have are addressed promptly and effectively. Your feedback is greatly appreciated and motivates us to maintain the high standards you expect. We look forward to welcoming you back again soon. Best wishes, The Sytner High Wycombe Team
This was my first experience of BMW High Wycombe
This was my first experience of BMW High Wycombe. Everyone I met was helpful and welcoming. Ellie did a particularly good job in keeping me informed of progress on the work on my car.
I will definitely be using you again.
May 5, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Gary, Thank you very much for your kind words and for taking the time to share your experience with us at BMW High Wycombe. We are delighted to hear that Ellie and the team were helpful and kept you well informed throughout the process. It’s wonderful to know your first visit was a positive one, and we very much look forward to welcoming you back in the future. Your support is greatly appreciated. Best wishes, The Sytner High Wycombe BMW Team
BMW just get it right
BMW just get it right! I’ve used several BMW dealerships but Sytner High Wycombe takes that extra step. From initial contact to driving away the communication, discussions and hospitality were great. The staff are all really polite and helpful
May 16, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Edward, thank you very much for your kind words and for taking the time to share your experience with Sytner High Wycombe BMW. We are delighted to hear that our team’s communication, hospitality, and helpfulness made your visit enjoyable. It is always our aim to go the extra mile and ensure every customer feels valued. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Best wishes from all of us at Sytner High Wycombe.
Always very friendly
Always very friendly, welcoming and helping staff. I had an air conditioning failure and they fitted me in within half an hour, which was great given the hot weather is approaching.
May 21, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Warren, Thank you very much for your kind words. We’re delighted to hear that our team were friendly, welcoming, and able to assist you promptly with your air conditioning issue. It’s always our aim to provide excellent service, especially when the weather is warming up. Your feedback is greatly appreciated and motivates us to continue delivering the best possible experience for all our customers. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best regards, The Sytner High Wycombe BMW Team
Excellent service
Excellent service
The whole experience was seamless from start to finish. I was kept informed throughout, from the visual check through to the MOT and service. My car was definitely in good hands.
Neil in the service department was polite, friendly and knowledgeable, but the whole team made it a great experience. Highly recommend
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Eileen, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the entire process was seamless and that you felt well informed throughout. Neil and the team will be pleased to know their efforts were appreciated. It’s wonderful to hear your car was in good hands and that you would highly recommend us. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best wishes, The Sytner High Wycombe BMW Team
Katie ensured the repair costs were…
Katie ensured the repair costs were kept as low as possible. She kept me up to date with info on the repairs & I appreciate her help.
May 1, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you very much for your kind words. We are delighted to hear that Katie was able to keep your repair costs as low as possible and that you appreciated the regular updates throughout the process. It is always our aim to provide clear communication and excellent service to our customers. Your feedback is greatly valued, and we are pleased that Katie’s assistance made a positive difference to your experience with us at Sytner High Wycombe BMW.
Sytner team and our sales rep Chris…
Sytner team and our sales rep Chris Bennett's friendly and professional customer service
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Chris Bennett and the Sytner High Wycombe team provided you with friendly and professional customer service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner High Wycombe BMW Team
Work done well and promptly
Work done well and promptly.
Staff helpful and courteous.
April 30, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Trevor, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner High Wycombe BMW. We are delighted to hear that the work was carried out promptly and to your satisfaction. It is wonderful to know that our staff were helpful and courteous throughout your visit. Your feedback is greatly appreciated and serves as a great encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner High Wycombe BMW Team
Excellent service
Dan carried out the service to a high standard and Neil, the Service Manager, updated me regularly and gave a very professional service.
May 7, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Russell, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dan provided a high standard of service and that Neil kept you well informed throughout. It is always our aim to deliver a professional and reassuring experience for our customers. Your positive feedback is greatly appreciated and motivates our team to maintain these standards. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, The Sytner High Wycombe BMW Team
I will not be returning to this dealership for future purchases or servicing.
I had the worst experience buying a car from BMW High Wycombe.
The purchase process was smooth at first, but after driving the car for only around 30 minutes, I discovered a crack/chip in the windscreen. I did not receive or take any phone calls regarding this issue; all communication with the dealership was handled via email and is fully documented. I immediately drove back to the dealership and explained that the car should never have been handed over in that condition. Even the salesman admitted the crack was there and bad fill.
What shocked me most was that the car had supposedly passed a “360 specialist check” and also passed its MOT just two days before I bought it. If trained technicians and MOT inspectors could not spot this issue, how was I expected to find it during a short test drive?
When I asked for a refund, I was told by the sales manager, Umar, that they would only replace the windscreen “as a gesture of goodwill” but would not refund my money. I found this very unfair considering I had only driven the car for half an hour before returning it. He even suggested buying the car back for £2,500 less than what I had just paid, meaning I would lose £2,500 almost immediately.
I also explained that under UK consumer law, customers have the right to reject a faulty car within 30 days and receive a refund. I asked Umar several times to read and follow the law, but he repeatedly refused and told me he would reject my rejection request. I was very surprised by this response from a sales manager, especially when consumer rights are very clear in England.
At one point, he said the windscreen issue was “not a fault,” but in the same conversation offered to replace the entire windscreen as a “goodwill gesture,” which clearly shows there was a real problem. It cannot be both “not a fault” and serious enough to require a full replacement. This felt very inconsistent and confusing.
To give a simple example, if you buy expired food from a shop and eat it and become sick, it is the shop’s responsibility. You would not be expected to check every expiry date yourself. It should be the seller’s responsibility to ensure the product is safe and correct before selling it.
The most disappointing part was being told that because I had viewed 3 times and test-driven the car, the problem was somehow my responsibility. That response was unacceptable. Customers trust dealerships, inspections, and MOT checks to ensure vehicles are properly prepared before sale or that any issues are clearly identified.
Thankfully, after escalating the matter, Mr. Gareth stepped in and handled the situation professionally. I truly appreciate his help, professionalism, and understanding. He restored some of my trust in the dealership.
I do not want to damage the reputation of the company overall, but my experience with Umar was extremely disappointing and stressful.
May 17, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Michael, We sincerely apologise for the distress caused during your recent experience at BMW High Wycombe. Your concerns regarding the windscreen and communication have been noted with utmost seriousness. We appreciate your kind words about Gareth’s professionalism. Kind regards, Sytner High Wycombe BMW Team
Car sale BMW X1
I kept my car after the lease ended and was thinking about selling it. Webuyanycar gave me a really low offer (about £4k less), but then James from Sytner High Wycombe got in touch. After a quick chat about my situation, he came back with a much more reasonable price.
Everything was done over the phone and email — super simple. He sent the contract in advance, I signed it, and all I had to do was drop the car off on the agreed day. They checked it over, and the money hit my account instantly with zero hassle. I was upfront about the dents and marks, and it was all handled professionally.
James was great throughout — clear, honest, and easy to deal with. Would definitely recommend speaking to him if you’re selling your car.
May 5, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you, Biranavan, for your kind words and for sharing your experience with James and the team at Sytner High Wycombe BMW. We’re delighted to hear that the process was straightforward and that you felt well supported throughout. It’s great to know that transparency and professionalism made a positive difference for you. Your recommendation means a lot to us, and we’re pleased you felt comfortable and confident selling your car with us. Wishing you all the best with your vehicle going forward.
Chris was great
Chris was great, really helpful and made the whole process completely seamless.
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Jodie, Thank you ever so much for your kind words. We’re delighted to hear that Chris was able to assist you so effectively and made the entire process seamless. It’s always our aim to provide a friendly and helpful service, ensuring our customers feel valued and well supported throughout their experience. Your feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team
Great service, excellent customer care
I have always found the staff at Sytner very professional right from meet and greet till service advisor. The customer waiting lounge is very comfortable and I always use it for working while my car gets serviced. No issues with cleanliness, plenty of charging points and comfortable seating with access to tea / coffee, snacks and fruits.
The handling of car and overall service quality is also good making the overall experience a very pleasant one.
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Vibhor, Thank you for your kind words and for taking the time to share your experience at Sytner High Wycombe BMW. We are delighted to hear that you find our staff professional and the customer lounge comfortable and well-equipped for your needs. It’s wonderful to know that our service quality and care for your car have contributed to a pleasant visit. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner High Wycombe BMW Team
Great service
Great service. Friendly, helpful staff who explained options and pricing. Love the fact that the car is returned cleaned inside and out after servicing.
April 23, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Mrs Gathani, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team provided friendly and helpful service, and that the explanations regarding options and pricing were clear. It’s wonderful to know you appreciated the attention to detail, especially with your car being returned cleaned inside and out. Your feedback is truly valued, and we look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best regards, The Sytner High Wycombe BMW Team
Great staff at the Sytner dealership
Great staff at the Sytner dealership. Our salesman, Jovan, has been excellent and I know from previous experience that the Sytner maintenance team are second to none. Oh, and the new car is lovely !
April 6, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jovan provided excellent service and that our maintenance team continues to meet your expectations. It’s wonderful to know you are enjoying your new car as well. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner High Wycombe in the future. Wishing you many happy miles ahead!
Car repair accepted immediately as an…
Car repair accepted immediately as an emergency. Staff helpful, efficient and informative at all times. Video updates were received and phone calls kept us informed on work needed and prices. Car returned early in good clean condition.
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Mr Gay, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team at Sytner High Wycombe BMW provided efficient, helpful, and informative service throughout your visit. It’s great to know that the video updates and communication met your expectations, and that your car was returned promptly and in excellent condition. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Kind regards, The Sytner High Wycombe BMW Team
Reply from Sytner Group - Sytner High Wycombe BMW
Thank you very much, Lindsey, for your kind words and for taking the time to share your experience. We are delighted to hear that Neil and the team provided you with excellent service at Mini Service. It’s always wonderful to know our efforts are appreciated, and your feedback truly means a lot to us. We look forward to welcoming you back in the future and continuing to offer the high standard of care you expect from Sytner High Wycombe BMW.
Excellent customer service
Excellent customer service! I have had a Mini Clubman and now a Countryman and Neil at Sytner High Wycombe has been my point of contact for years when my car goes in for a service. Neil is always extremely responsive, knowledgeable and friendly and I can’t fault his customer service
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Vicky, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Neil has consistently provided you with excellent customer service over the years. It’s wonderful to know that his responsiveness, knowledge, and friendly approach have made your visits enjoyable. We truly appreciate your loyalty and are grateful to have you as part of the Sytner High Wycombe family. Best wishes, The Sytner High Wycombe BMW Team
Staff and service excellent although it…
Staff and service excellent although it is expensive the service and experience was good.
I suppose you get what you pay for
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Mr Weidner, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff and service excellent, and that the overall experience met your expectations. We appreciate your understanding regarding the pricing, and it’s wonderful to know that you feel the quality reflects the value. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, The Sytner High Wycombe BMW Team
Synter BMW High Wycombe
Synter BMW High Wycombe, simply poor customer service. Could not be less interested in retaining business
Time to find another dealer
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner High Wycombe BMW
Dear Tony, We are truly sorry to hear about your disappointing experience with Sytner BMW High Wycombe. Providing excellent customer service is very important to us, and it is regrettable that we did not meet your expectations. We would like to invite you to contact our Head of Business, Gareth Bowen, at GarethBowen@sytner.co.uk, so we can better understand your concerns and address them directly. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in our dealership. Kind regards, Sytner BMW High Wycombe
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