Sophie had arranged the booking for the MOT and break fluid change which was within 48 hours of the initial telephone call, also kept update of progress while in the workshop. Car cleaned and returned... See more
Company replied
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Overall a good experience in my first service since buying my car. A couple of hidden charges soured it a little and the demand of the customer service rep to not score him less than 9 on the feedback... See more
Company replied
Overall excellent with friendly helpful service. More efficient communication between reception and maintenance team. Example advised boot clip broken but not passed to service team or missed. Glad I... See more
Company replied
Nicola was warm welcoming, and kept me informed. The staff on arrival was polite and accommodating. Waiting area clean , and comfortable with different several soft drinks. Car given a thorough c... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
741 reviews
Asks customers to review
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Dan was brilliant
Dan was brilliant. Didn’t make the tyre order cut off but he arranged some for me at short notice. Great service
August 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer care from reception and…
Great customer care from reception and workshop manager
August 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear John, Thank you ever so much for your kind words. We are delighted to hear that you experienced great customer care from both our reception team and workshop manager. It is always our aim to provide a welcoming and professional service to every customer, and your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Excellent quality service and delivered…
Excellent quality service and delivered to agreed timeframe.
Very helpful sales team.
August 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Andrew, Thank you ever so much for your kind words and wonderful 5-star review. We are thrilled to hear that our team provided excellent quality service and met the agreed timeframe to your satisfaction. It is always our aim to be as helpful as possible, so your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Excellent
Polite, timely and efficient service from Sytner BMW Newport.
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Marc, Thank you very much for your kind words and for taking the time to share your positive experience. We are delighted to hear that you found our service at Sytner BMW Newport polite, timely, and efficient. Providing excellent customer care is very important to us, and it is wonderful to know that this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back in the future. Best regards, The Sytner BMW Newport Team
Air Bag Re-call
Had a recall for drivers air bag. Was welcomed by Paul from BMW Sytner Newport and was a pleasure to meet. Great humour, talked me through what to expect and was just brilliant all through the process. They even gave my car a clean free of charge so thank you for the gesture. Greatly appreciated👍
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Dorian, thank you very much for your kind words. We are delighted to hear that Paul provided such a welcoming and informative experience during your recall visit. It’s wonderful to know that his humour and professionalism made the process more pleasant for you. We’re pleased that the complimentary car clean was appreciated too. Your feedback means a great deal to us all at Sytner Newport BMW. We look forward to welcoming you again in the future. Best wishes to you.
I took my car in for a service and was really impressed
I took my car in for a service and was helped to find a desk to work at and offered drinks and was kept up to date on progress at regular intervals
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Beveridge, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Newport BMW. We’re delighted to hear that you felt comfortable with the facilities provided and appreciated the regular updates throughout your service. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to the whole team. We look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Paul was so lovely
Paul was so lovely, professional and helpful. Wonderful service. Thank you
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Catherine, Thank you ever so much for your kind words. We are thrilled to hear that Paul provided such a lovely, professional, and helpful service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your wonderful feedback truly means a lot to the entire team at Sytner Newport BMW. We appreciate you taking the time to share your experience and hope to welcome you back again in the future. Best wishes, The Sytner Newport BMW Team
Issue with stone in brakes dealt with…
Issue with stone in brakes dealt with in a few hours. Thank you.
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Sue, Thank you very much for taking the time to share your positive experience. We’re delighted to hear that the issue with the stone in your brakes was resolved promptly and efficiently. Providing quality service and ensuring your satisfaction is very important to us. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We truly appreciate your kind words and look forward to welcoming you back to Sytner Newport BMW. Best regards, The Sytner Newport BMW Team
Sophie had arranged the booking for the…
Sophie had arranged the booking for the MOT and break fluid change which was within 48 hours of the initial telephone call, also kept update of progress while in the workshop. Car cleaned and returned within 2.5 hours of dropping off. First class service by all staff at Sytner Newport.
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jay J, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Sophie and the team provided a first class service, from the quick booking to keeping you updated and returning your car promptly and clean. Your satisfaction means a great deal to us, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back to Sytner Newport in the future. Best wishes, The Sytner Newport BMW Team
Notifications and time it took to do
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Phil, for your fantastic 5-star review. We’re delighted to hear that you appreciated the clear notifications and the efficient time taken to complete your service. It’s always our aim to provide a smooth and transparent experience for our customers. Your kind words mean a great deal to the entire team at Sytner Newport BMW. We look forward to welcoming you back in the future and continuing to deliver the high standard of service you expect.
Overall a good experience
Overall a good experience in my first service since buying my car. A couple of hidden charges soured it a little and the demand of the customer service rep to not score him less than 9 on the feedback was not impressive. Otherwise, all good.
July 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Paul, thank you for sharing your feedback following your first service with us. We are pleased to hear that overall you had a good experience. However, we apologise for any frustration caused by the unexpected charges and the interaction with our customer service representative. Your comments are important to us, and we appreciate your honesty. We hope to provide an even better experience for you in the future and thank you for choosing Sytner Newport BMW.
Saf was outstanding what a great member…
Saf was outstanding what a great member of the team definitely will be asking for her on my next visit
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that Saf provided you with outstanding service and made your visit a positive experience. It’s wonderful to know that she made such a great impression, and we’re sure she will be thrilled to hear your feedback. We look forward to welcoming you back to Sytner Newport BMW and hope your next visit is just as enjoyable. Best wishes, The Sytner Newport BMW Team
Service reception are very good
Service reception are very good, the work is carried out on time and the car always comes back looking immaculate.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Superdruid, Thank you ever so much for your kind words. We are delighted to hear that our service reception team has provided you with a positive experience and that the work on your car is completed promptly. It’s wonderful to know your vehicle returns looking immaculate each time. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best wishes, Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Neil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team to be very professional. It is always our aim to provide the highest standard of service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Newport BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Visited Mini specifically
Visited Mini specifically - Pleasant thorough staff, great communication, smooth drop off and collection with complementary coffee (which was good) and a car wash with inside clean (absolutely fantastic!). I was looked after and I am looking forward to returning in October when my car is due a service. Well done Sytner Mini, Newport. I’m a happy customer 😃
July 16, 2026
Unprompted review
Helpful staff constantly updated on the…
Helpful staff constantly updated on the service progress.Plenty of tea and coffee if required. Suggestions maybe a few newspapers.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Peter, Thank you very much for your kind words and positive feedback. We are delighted to hear that our staff kept you well informed throughout the service and that you enjoyed the refreshments provided. Your suggestion regarding newspapers is much appreciated. It is always our aim to make every visit as comfortable and pleasant as possible. We look forward to welcoming you back to Sytner Newport BMW in the future. Kind regards, The Sytner Newport BMW Team
Newport BMW
Gareth who I dealt with was excellent he informed me of everything I needed to know
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Quirke, Thank you very much for your kind words. We are delighted to hear that Gareth provided you with excellent service and kept you well informed throughout your experience. It is always our aim to ensure our customers feel confident and supported when dealing with us. Your positive feedback is greatly appreciated and will be shared with Gareth. We hope to welcome you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
First Class service .
First Class service .
James looked after us from start to finish when we were looking to trade in our X3 to an IX2. We found him very helpful friendly and professional he is a true credit to your company thank you
July 15, 2026
Unprompted review
Excellent professional customer…
Excellent professional customer service. Friendly efficient customer service personnel.
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Carl, Thank you very much for your kind words and for taking the time to share your experience with Sytner Newport BMW. We are delighted to hear that you found our customer service to be both professional and friendly. It is always our aim to provide efficient and welcoming support to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Kind regards, Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that the job was completed to your satisfaction and that everything went smoothly. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
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