Needed a fast repair after a minor collision. BMW Sytner Newport could not have been more helpful, the car was booked in within a matter of days and the work carried out in the timescale stated. Extre... See more
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I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... See more
Company replied
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... See more
Company replied
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
772 reviews
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Sophie had arranged the booking for the…
Sophie had arranged the booking for the MOT and break fluid change which was within 48 hours of the initial telephone call, also kept update of progress while in the workshop. Car cleaned and returned within 2.5 hours of dropping off. First class service by all staff at Sytner Newport.
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jay J, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Sophie and the team provided a first class service, from the quick booking to keeping you updated and returning your car promptly and clean. Your satisfaction means a great deal to us, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back to Sytner Newport in the future. Best wishes, The Sytner Newport BMW Team
Notifications and time it took to do
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Phil, for your fantastic 5-star review. We’re delighted to hear that you appreciated the clear notifications and the efficient time taken to complete your service. It’s always our aim to provide a smooth and transparent experience for our customers. Your kind words mean a great deal to the entire team at Sytner Newport BMW. We look forward to welcoming you back in the future and continuing to deliver the high standard of service you expect.
Overall a good experience
Overall a good experience in my first service since buying my car. A couple of hidden charges soured it a little and the demand of the customer service rep to not score him less than 9 on the feedback was not impressive. Otherwise, all good.
July 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Paul, thank you for sharing your feedback following your first service with us. We are pleased to hear that overall you had a good experience. However, we apologise for any frustration caused by the unexpected charges and the interaction with our customer service representative. Your comments are important to us, and we appreciate your honesty. We hope to provide an even better experience for you in the future and thank you for choosing Sytner Newport BMW.
Saf was outstanding what a great member…
Saf was outstanding what a great member of the team definitely will be asking for her on my next visit
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Peter, Thank you very much for your kind words. We are delighted to hear that Saf provided you with outstanding service and made your visit a positive experience. It’s wonderful to know that she made such a great impression, and we’re sure she will be thrilled to hear your feedback. We look forward to welcoming you back to Sytner Newport BMW and hope your next visit is just as enjoyable. Best wishes, The Sytner Newport BMW Team
Service reception are very good
Service reception are very good, the work is carried out on time and the car always comes back looking immaculate.
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Superdruid, Thank you ever so much for your kind words. We are delighted to hear that our service reception team has provided you with a positive experience and that the work on your car is completed promptly. It’s wonderful to know your vehicle returns looking immaculate each time. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best wishes, Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Neil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team to be very professional. It is always our aim to provide the highest standard of service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Newport BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Visited Mini specifically
Visited Mini specifically - Pleasant thorough staff, great communication, smooth drop off and collection with complementary coffee (which was good) and a car wash with inside clean (absolutely fantastic!). I was looked after and I am looking forward to returning in October when my car is due a service. Well done Sytner Mini, Newport. I’m a happy customer 😃
July 16, 2026
Unprompted review
Helpful staff constantly updated on the…
Helpful staff constantly updated on the service progress.Plenty of tea and coffee if required. Suggestions maybe a few newspapers.
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Peter, Thank you very much for your kind words and positive feedback. We are delighted to hear that our staff kept you well informed throughout the service and that you enjoyed the refreshments provided. Your suggestion regarding newspapers is much appreciated. It is always our aim to make every visit as comfortable and pleasant as possible. We look forward to welcoming you back to Sytner Newport BMW in the future. Kind regards, The Sytner Newport BMW Team
Newport BMW
Gareth who I dealt with was excellent he informed me of everything I needed to know
July 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Quirke, Thank you very much for your kind words. We are delighted to hear that Gareth provided you with excellent service and kept you well informed throughout your experience. It is always our aim to ensure our customers feel confident and supported when dealing with us. Your positive feedback is greatly appreciated and will be shared with Gareth. We hope to welcome you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
First Class service .
First Class service .
James looked after us from start to finish when we were looking to trade in our X3 to an IX2. We found him very helpful friendly and professional he is a true credit to your company thank you
July 15, 2026
Unprompted review
Excellent professional customer…
Excellent professional customer service. Friendly efficient customer service personnel.
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Carl, Thank you very much for your kind words and for taking the time to share your experience with Sytner Newport BMW. We are delighted to hear that you found our customer service to be both professional and friendly. It is always our aim to provide efficient and welcoming support to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Kind regards, Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that the job was completed to your satisfaction and that everything went smoothly. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Got the car sorted very quickly
Got the car sorted very quickly. There does seem to be a disconnect from reception to back office staff though
July 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Dee, thank you for your kind words regarding how quickly your car was sorted. We are pleased to hear that aspect met your expectations. However, we do apologise for the disconnect you experienced between reception and the back office staff. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope your overall experience with Sytner Newport BMW remains positive, and we look forward to assisting you again in the future. Kind regards.
great customer service
From the moment I arrived until I left I was kept informed throughout. I was dealing with Nicola and nothing was too much trouble for her despite being heavily pregnant. 10 out 10 ....first class service
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nicola provided you with first-class service and kept you informed throughout your visit, especially given her condition. Your 10 out of 10 rating means a great deal to us. It’s wonderful to know that our team’s efforts to make your experience seamless were appreciated. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Buying a bmw 3 series estate
Excellent service very good experience very helpful and set everything up for me and explained everything about the car before I left
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service excellent and the experience helpful. It is always our aim to ensure everything is clearly explained and set up to your satisfaction before you leave. Your appreciation means a great deal to the entire team at Sytner Newport BMW. We look forward to welcoming you back in the future and hope you continue to enjoy your car.
Dan was super helpful
Dan was super helpful, I was kept informed of the progress with the car and it was returned clean and hoovered which has saved me doing the post holiday clean that is not had chance to do. Thank you Sytner Newport it’s always a 5 star experience when ever I’ve used your service.
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Susan, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Dan was helpful and kept you informed throughout, and that your car was returned to you in such a clean condition. It’s wonderful to know we could save you some post-holiday effort. We truly appreciate your continued support and look forward to providing you with another 5-star experience whenever you next use our service. Best wishes, The Sytner Newport BMW Team
The team were polite and the car was…
The team were polite and the car was returned well within the stated time
July 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Nigel, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team were polite and that your car was returned well within the stated time. It is always our aim to provide a smooth and efficient service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Quick and professional service
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Seb, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service both quick and professional. It is always our aim to provide an efficient and high-quality experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best regards, Sytner Newport BMW Team
Paul on the service desk 👌🏼
Paul on the service desk was superb throughout this repair, wasn’t expecting anything but it came to life BMW covered the repair out of warranty as goodwill! I can only imagine that was Paul the service advisor that asked the question! Kept us informed all through the repair! Thanks Paul!
July 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Tom, for your kind words and for recognising Paul’s dedication throughout your repair. We’re delighted to hear that the goodwill gesture from BMW made a positive difference and that Paul kept you well informed every step of the way. It’s always our aim to provide exceptional service and support, and your feedback truly means a lot to the team. We appreciate you taking the time to share your experience and hope to assist you again in the future. Thanks once more!
I had a good experience with Synter…
I had a good experience with Synter Newport. The communication was clear, and the team was helpful and friendly. They arranged my appointment and dealt with my vehicle issue professionally. An excellent discount was offered for their loyal client too! Transparent pricing and easy online booking process. 10/10!
June 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Aleksandra, Thank you very much for your kind words and for taking the time to share your experience with Sytner Newport BMW. We are delighted to hear that our team provided clear communication and professional service, making your visit a positive one. It’s wonderful to know you appreciated the transparent pricing and the loyalty discount. Your 10/10 rating means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Newport BMW Team
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