Needed a fast repair after a minor collision. BMW Sytner Newport could not have been more helpful, the car was booked in within a matter of days and the work carried out in the timescale stated. Extre... See more
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I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... See more
Company replied
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... See more
Company replied
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
772 reviews
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Excellent communication throughout…
Excellent communication throughout process
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear D Duggan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the communication throughout the process excellent. At Sytner Newport BMW, we strive to keep our customers fully informed and comfortable every step of the way. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future. Best wishes, The Sytner Newport BMW Team
Brilliant service and friendly staff
Brilliant service and friendly staff
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Matthew, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service brilliant and our staff friendly. It is always our aim to provide a welcoming and professional experience for all our customers. Your feedback truly means a lot to us and encourages the whole team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Sytner BMW Newport..
Sytner BMW Newport... I’d like to leave very positive feedback for Sophie, who handled my recent oil service and repairs. She was extremely helpful throughout the entire process and kept me fully informed while my car was in the garage. Her communication was clear, timely and reassuring and I’m very pleased with the way she managed the whole case. Sophie delivered excellent customer service and made my experience smooth and stress‑free.
June 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Sophie provided you with clear, timely, and reassuring communication throughout your oil service and repairs. It is wonderful to know that she made the entire process smooth and stress-free for you. Your satisfaction is very important to us, and we will be sure to pass on your compliments to Sophie. We truly appreciate you taking the time to share your experience with Sytner Newport BMW.
Very pleased
Few problems with online booking but sorted with a phone call. All staff very friendly, car serviced and cleaned within time specified. More experience than online price but joys of main dealer.
June 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jane, thank you very much for your kind words and for taking the time to share your experience. We’re pleased to hear that our team were friendly and that your car was serviced and cleaned within the specified time. We appreciate your understanding regarding the online booking and are glad it was quickly resolved. It’s wonderful to know you value the expertise and service that comes with choosing a main dealer. We look forward to welcoming you back in the future.
Really helpful and friendly staff and…
Really helpful and friendly staff and the salesman that dealt with my purchase was really friendly and a pleasure to do business with.
June 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Ray, Thank you very much for your kind words. We are delighted to hear that our team provided a really helpful and friendly experience during your purchase. It’s wonderful to know that the salesman made the process a pleasure for you. Your feedback means a great deal to us and encourages us to maintain the high standards our customers expect. We truly appreciate you taking the time to share your positive experience with Sytner Newport BMW. Best wishes, The Sytner Newport BMW Team
Dan worked hard at getting the repair…
Dan worked hard at getting the repair done asap. He followed up my messages and helped me despite my grumpy attitude 😂
June 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words, Derek. We’re delighted to hear that Dan was able to assist you promptly and keep you updated throughout the repair process. It’s always a pleasure to help, even when the mood might be a little grumpy! Your understanding and humour are greatly appreciated. We hope your BMW is running smoothly now and look forward to welcoming you back to Sytner Newport BMW in the future. Thanks again for taking the time to share your experience.
I purchased a Mini Clubman (YA68 LYG)…
I purchased a Mini Clubman (YA68 LYG) from the Sytner Newport branch. The pre-sales experience was incredible — regular updates, great advice, and they even paid my travel costs to collect the car.
Unfortunately, everything went downhill after I collected the vehicle. Less than 24 hours later, the car’s system warned that a new battery was needed. When I contacted Newport, they insisted a health check had been done and the battery was fine, but they happily sent me to my local Sytner branch for a free battery replacement. This immediately made me question whether the approved vehicle checks were actually carried out.
After the battery was replaced, my local Sytner branch informed me that the previous owner had tampered with the ECU and had carried out an engine modification. Although they confirmed the car had been returned to stock specification, they didn’t think this was information that needed to be disclosed to the buyer. That’s a joke, considering an engine modification could have affected other wear-and-tear parts on the vehicle.
On top of that, the car was advertised on AutoTrader with around 54,000 miles, but it had significantly more miles on the clock when I collected it.
I requested a return of the vehicle due to the number of issues. The branch manager and his superior were an absolute joke. We had agreed a collection date, but I needed confirmation of the time. The branch manager emailed me, I responded, but never received a reply. I then emailed the day before to advise that the date was no longer suitable as I had received no response regarding collection times. The manager then accused me of not responding to his email and told me to drive to Newport — until he realised I had replied and suggested a more suitable date.
As a previous Sytner customer, the service I received this time was atrocious.
The most shocking part is that the car has since been sold at Sytner auction, which essentially means it should never have been sold as a Used Approved vehicle at Sytner Newport. I really hope senior management at Sytner check what their branches are selling under the Approved scheme.
Extremely disappointed and would not recommend this branch unless full disclosure and accurate information are provided.
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Rajiv, We are truly sorry to hear about your disappointing experience with Sytner Newport. Your concerns regarding the vehicle’s condition and communication are taken very seriously. We would like to invite you to contact our Head of Business, Darryl Evans, at darrylevans@sytner.co.uk to discuss your experience further. Your feedback is important to us, and we hope to address your concerns directly. Kind regards, Sytner Newport BMW Team
Nicola was warm welcoming
Nicola was warm welcoming, and kept me informed.
The staff on arrival was polite and accommodating.
Waiting area clean , and comfortable with different several soft drinks.
Car given a thorough check, with a video of the underbody pointing out various repairs that was required or may need attention.
Very impressed with the level of service, and my journey as a customer . Thank you.
June 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Maria, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nicola and the team made you feel so welcome and kept you well informed throughout your visit. It’s wonderful to know you found the waiting area comfortable and appreciated the thorough check and detailed video explanation. Your positive feedback means a great deal to us, and we’re pleased your journey as a customer was a pleasant one. Kind regards, Sytner Newport BMW Team
Great front of house
Great front of house. Timing was off - more than an hour behind. I would still recommend
June 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear SH, Thank you for taking the time to share your feedback. We are pleased to hear you found our front of house team great and appreciate your recommendation. However, we do apologise for the delay you experienced and understand how frustrating this must have been. Your comments are important to us, and we hope that despite the timing issue, your overall experience with Sytner Newport BMW was positive. We look forward to welcoming you again in the future. Kind regards, Sytner Newport BMW Team
The service I received from Paul was…
The service I received from Paul was excellent. He always provides a warm welcome and efficiently handles the whole process.
June 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found the service excellent and appreciated the warm welcome you received. It is wonderful to know that the process was handled efficiently, making your visit a positive one. Your feedback is greatly valued, and we look forward to continuing to provide you with the highest standard of service in the future. Kind regards, The Sytner Newport BMW Team
Smooth helpful service
June 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Stephen, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service smooth and helpful. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Great experience at BMW Newport during
Great experience at BMW Newport during a recent change into an iX3. Joe and Jack were great, particularly in waking me through the change to EV, and couldn’t have been more helpful/patient when fielding all my questions.
June 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Josh, for your kind words and for sharing your positive experience at BMW Newport. We’re delighted to hear that Joe and Jack were able to support you so well during your transition to the iX3 and that they patiently answered all your questions. It’s wonderful to know you felt well guided through the change to electric. We truly appreciate your feedback and hope you continue to enjoy your new vehicle. Thanks again for choosing BMW Newport.
Reply from Sytner Group - Sytner Newport BMW
Dear Rodrie, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service to be great all round. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Newport BMW Team
Overall excellent with friendly helpful…
Overall excellent with friendly helpful service. More efficient communication between reception and maintenance team. Example advised boot clip broken but not passed to service team or missed. Glad I checked and Sales fixed quickly before I left. Good recovery. Shame the interior not cleaned when washing.
June 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Janet, thank you for your kind words and for recognising our friendly and helpful service. We apologise for the communication lapse regarding the boot clip and appreciate you bringing it to our attention. It’s great to hear that the Sales team resolved the issue promptly. We also apologise that the interior was not cleaned to your satisfaction during the wash. Your feedback is invaluable, and we hope to provide an even better experience on your next visit. Kind regards, Sytner Newport BMW.
Great friendly service from Nicola and…
Great friendly service from Nicola and Emma. Thanks
June 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Christian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Nicola and Emma provided you with great, friendly service during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Great service from Paul and the rest of…
Great service from Paul and the rest of the team. Good advice and timely updates on progress of the work being done
June 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Paul and the team provided you with great service, good advice, and timely updates throughout the process. It is always our aim to ensure every customer feels well informed and supported. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Newport BMW in the future.
A great and friendly service.
All went very easy and friendly staff Graham did a great service for me from start to finish.
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Philip, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Graham provided you with excellent service from start to finish and that the process was easy and friendly. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Fast efficient experience
Everyone was so helpful. I was able to work while I waited - I had refreshments given to me, it was comfortable- and it was only a short wait!
May 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Esther, Thank you ever so much for your kind words. We’re delighted to hear that you found our team helpful and that you were comfortable during your visit. It’s wonderful to know you appreciated the refreshments and that the wait was short, allowing you to work with ease. Your feedback means a great deal to us, and we’re pleased we could provide a positive experience. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Mini Service
Took the Mini in for a service and Paul dealt with us from booking in to car return. He was polite and courteous the whole time and ensured we were kept updated throughout. He is a credit to your company.
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Sian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Paul provided such polite and courteous service throughout your MINI'S visit. It’s wonderful to know you felt well informed and looked after from start to finish. We truly appreciate your feedback and your recognition of Paul’s efforts. We look forward to welcoming you back to Sytner Newport MINI in the future. Best wishes, The Sytner Newport MINITeam
Very helpful staff
Very helpful staff, especially Joe who explained everything and was very patient- not pushing a new car when I was looking for nearly new.
May 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Joe was able to assist you with patience and clarity, ensuring you felt comfortable throughout your visit. It’s wonderful to know that our team’s approach, especially in helping you find a nearly new car without any pressure, was appreciated. Your satisfaction is very important to us, and we hope to welcome you back to Sytner Newport BMW in the future. Thanks again for choosing us.
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