Needed a fast repair after a minor collision. BMW Sytner Newport could not have been more helpful, the car was booked in within a matter of days and the work carried out in the timescale stated. Extre... See more
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I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... See more
Company replied
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... See more
Company replied
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
773 reviews
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Great communication from Emma
Great communication from Emma, repair exceeded expectations
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Alun, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Emma’s communication was clear and helpful throughout, and that the repair work exceeded your expectations. It is always our aim to provide excellent service and quality workmanship, so your feedback is truly appreciated. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Sorted
My brake fluid service was dealt with in double quick time with the minimum of fuss. In & out in less than an hour & a half with a wash & vacuum to boot.
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words. We’re delighted to hear that your brake fluid service was completed swiftly and efficiently, with minimal fuss. It’s great to know you appreciated the wash and vacuum as well. We always aim to provide a seamless and pleasant experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Newport BMW for any future servicing or motoring needs. Thanks again for taking the time to share your experience.
I had an outstanding experience…
I had an outstanding experience purchasing my BMW X1 xDrive25e M Sport, thanks to Martin Nolan at Sytner BMW Newport. From the very beginning, Martin was professional, knowledgeable, and genuinely attentive to my needs. He took the time to explain every detail clearly, ensured the entire process was smooth and stress-free, and kept me well-informed throughout. His friendly approach and commitment to excellent customer service truly made a difference. I’m absolutely delighted with my new car and would highly recommend Martin to anyone looking for a first-class buying experience.
April 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much, Dr Singh, for your kind words and for sharing your positive experience with Martin Nolan at Sytner Newport BMW. We are delighted to hear that Martin’s professionalism and attentiveness made your purchase of the BMW X1 xDrive25e M Sport smooth and enjoyable. It’s wonderful to know you are pleased with your new car. Your recommendation means a great deal to us, and we truly appreciate you taking the time to provide such a thoughtful review.
Recently bought an Approved Used BMW
Having very recently bought an approved Used BMW from Sytner Newport, I have to say that both the service and attitude was outstanding.
Alun Richards made the whole process both smooth and effective. Honest and transparent - nothing was too much trouble. It really was the gold standard in terms of buying experience... he made me feel like their best customer.
March 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Steve, Thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that Alun Richards provided such outstanding service and made the process smooth and transparent. It’s wonderful to know you felt valued and well looked after throughout your purchase. Your feedback truly means a lot to the team here at Sytner Newport BMW. We hope you enjoy your new BMW and look forward to welcoming you again in the future. Best wishes, Sytner Newport BMW Team
Service
Booked online to carry out a basic service as our BMW Z4 does less than 500 miles annually. Arrived on the day and left the car with Emma and walked into town for the duration of the basic service. Received a phone call from Emma to say that the service “reminder” light will not go out unless a full service is completed….i thought this strange as why would this not be highlighted online when booking the service…and because of the extreme limited mileage since the previous service, a basic service would suffice my requirements. In the end I informed Emma to go ahead with the full service as I didn’t want to be driving around with my service light constantly on. The personal cost to myself almost doubled from a couple of hundred pounds to just under £500. My day got even worse when I was told that during the service the air filter was not fitted as it was out of stock…..something I assumed BMW would have known in advance when taking client bookings. Not only did I have to make another unwanted journey of over 40 miles to return later that week to have the filter fitted (at a time when the Iran was was raising the price of fuel), but was asked to pay a further £50 for the work. This is nothing to do with Emma who was courteous throughout the process, but for the work that I had carried out, I could have had my service at a local kwik-fit or garage for half the cost.
April 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Robert, thank you for sharing your experience. We apologise for any inconvenience caused regarding the service reminder and the air filter availability. We appreciate your kind words about Emma’s courtesy throughout. We understand your concerns about the cost and the additional visit required. We would like to invite you to contact our Head of Business, Darryl Evans, at darrylevans@sytner.co.uk to discuss your experience further and see how we might assist you. Kind regards, Sytner Newport BMW.
Friendly knowledgeable staff
April 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jane, Thank you ever so much for your kind words. We are delighted to hear that you found our team both friendly and knowledgeable. It is always our aim to provide the highest level of service and ensure every customer feels valued and well-informed. Your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Newport BMW in the future. Warm regards, The Sytner Newport BMW Team
I received excellent service from the…
I received excellent service from the moment I entered the premises. Despite having arrived a week early for my appointment to fit a new air bag (BMW recall) due to an error on my part, Sytner was able to fit me in and carry out the work.
April 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Giaquinto, Thank you very much for your kind words. We are delighted to hear that you received excellent service from the moment you arrived, despite the early appointment. It is always our aim to accommodate our customers as best we can, and we’re pleased that we could fit you in promptly to carry out the recall work. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Newport BMW in the future. Kind regards, The Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Robert, Thank you very much for your kind words. We are delighted to hear that you found our team very helpful during your experience with Sytner Newport BMW. Providing excellent customer service is something we take great pride in, and it is always rewarding to know our efforts are appreciated. Should you require any further assistance or have any questions in the future, please do not hesitate to get in touch. We look forward to welcoming you back again soon. Kind regards, The Sytner Newport BMW Team
Very easy to do business with and made…
Very easy to do business with and made sure I was completely satisfied with the purchase.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Newport BMW. We are delighted to hear that you found the process straightforward and that we were able to ensure your complete satisfaction with your purchase. It is always our aim to provide a seamless and enjoyable experience for all our customers. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Welcomed at door
Welcomed at door. Fault diagnosed and rectified asap. Good communication to keep us updated
March 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Glyn, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt welcomed upon arrival and that the fault was diagnosed and rectified promptly. It’s great to know our communication kept you well informed throughout the process. Your feedback is truly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Prompt polite excellent
March 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear D R Guppy, Thank you ever so much for your kind and thoughtful review. We are delighted to hear that your experience at Sytner Newport BMW was excellent and that our team provided polite and attentive service. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback truly means a great deal to us. We look forward to welcoming you back in the future and continuing to provide the highest standard of service. Warm regards, The Sytner Newport BMW Team
Very satisfied customer
I recently purchased my BMW i4 at Sytner Newport. I was very impressed and pleased with the overall experience, especially dealing with Alex Salway who was very polite and kept me informed during the whole process of my purchase. He was very knowledgeable on the i4 product. I wouldn't hesitate in using Sytner Newport on another occasion. Alex is a great asset to the Sytner Group.
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Elizabeth, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Newport. We are delighted to hear that Alex provided knowledgeable and attentive service throughout your BMW i4 purchase. It’s wonderful to know you felt well informed and valued during the process. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Newport in the future. Best wishes, The Sytner Newport Team
Great service
Good communication throughout and car back by the end of the day
March 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Chris, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you appreciated the good communication throughout your experience and that your car was returned by the end of the day. It is always our aim to provide a smooth and efficient service for our customers. We truly value your feedback and look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Initial contact through telephone…
Initial contact through telephone system was poor. Overly complicated answering service. However when speaking to staff, primarily Paul, the service was excellent. Polite, friendly, informative and helpful.
March 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Reverend Rees, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Paul provided you with excellent service, being polite, friendly, informative and helpful. We appreciate your honest feedback regarding the initial telephone contact and understand how important a smooth communication process is. Your comments are invaluable to us, and we are grateful for your support and positive recognition of our team. We look forward to assisting you again in the future.
Exceptional service picking up my new 220i
When I picked up my new 220i, I had amazing service from Paul and Alan. Paul had helped me build this car a few a months ago and was incredibly helpful. Picking up the car was an exciting moment and with the help of everyone at Sytner Newport, it made that day even better. I’d highly recommend Sytner Newport to anyone who is wishing to get BMW, the service was top notch and I would 100% deal with them again.
March 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Scott, for your wonderful review. We’re delighted to hear that Paul and Alan provided such excellent service throughout your car-building and collection experience. It’s fantastic to know that your new 220i has brought you excitement and that the team at Sytner Newport made the day even more special. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back in the future. Enjoy your new BMW!
Excellent Service From start to finish.
From start to finish the service we received from Sytner Newport and especially Joe was first class.
.
Every step of the process was expertly discussed with us and we are delighted with our new 520i.
The recently refurbished showroom is lovely and the overall buying process was excellent.
Cannot recommend them any higher.
February 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words, Matt. We are delighted to hear that you had a first-class experience with Joe and the team at Sytner Newport. It’s wonderful to know that the buying process was clear and enjoyable, and that you are pleased with your new 520i. We’re also glad you liked the recently refurbished showroom. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. Enjoy your new car!
Sophie in service was excellent and…
Sophie in service was excellent and very efficient, Car was cleaned free of charge and even help reset my App which had disconnected.
March 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Matthew, Thank you very much for your kind words. We are delighted to hear that Sophie provided excellent and efficient service during your visit. It’s great to know that you appreciated the complimentary car cleaning and the assistance with resetting your app. Your feedback means a lot to us and motivates the whole team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Good experience vehicle returned back…
Good experience vehicle returned back to good standard Sophie very helpful and professional with great service
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jason, Thank you very much for your kind words and positive feedback. We are delighted to hear that your vehicle was returned to a good standard and that Sophie provided you with helpful and professional service. It is always our aim to ensure every customer has a great experience, and your comments are truly appreciated. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Nicola was excellent to deal with
March 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that Nicola provided you with excellent service during your experience at Sytner Newport BMW. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Nicola. We hope to welcome you back in the future and wish you many enjoyable journeys in your new BMW. Best regards, The Sytner Newport BMW Team
Amazing!!!!!!!
March 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Joshua, Thank you ever so much for your fantastic review! We are absolutely delighted to hear that your experience with Sytner Newport BMW was amazing. It’s always our aim to provide exceptional service and ensure every customer feels valued and satisfied. Your kind words truly mean a great deal to the entire team. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Warm regards, The Sytner Newport BMW Team
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