Needed a fast repair after a minor collision. BMW Sytner Newport could not have been more helpful, the car was booked in within a matter of days and the work carried out in the timescale stated. Extre... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... See more
Company replied
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... See more
Company replied
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
773 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely excellent experience
Absolutely excellent experience for service, MOT and visual check, arranged by Adam Swithenbank of Sytner Newport, who could not have been more helpful or understanding, when I needed to bring my appointment forward due to unforeseen circumstances. Exceptional and highly professional service - thank you.
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Andrea, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Adam was able to assist you so effectively and accommodate your change of appointment. It’s wonderful to know that you found our service, MOT, and visual check to be exceptional and highly professional. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team at Sytner Newport BMW. We look forward to welcoming you again in the future. Best regards, Sytner Newport BMW Team
Staff were welcoming and very…
Staff were welcoming and very knowledgeable about the product. Helpful when I had questions.
March 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Huw, Thank you very much for your kind words. We are delighted to hear that our team at Sytner Newport BMW were welcoming and knowledgeable, and that they were able to assist you with your questions. It is always our aim to provide excellent customer service and ensure our customers feel supported throughout their experience. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Newport BMW Team
Sytner BMW Newport
I recently visited Sytner BMW and had the absolute pleasure of dealing with Gareth Jarman. From start to finish he delivered a level of service that truly deserves more than five stars.
What really stood out for me was Gareth’s exceptional attention to detail. He took the time to really listen to what I wanted, asking thoughtful questions to ensure he understood exactly what mattered most to me. Nothing felt rushed or pressured, he gave me all the time I needed to explore my options and feel confident in my choices.
Throughout the whole process Gareth was professional, knowledgeable and genuinely invested in helping me
It’s rare to come across someone who combines expertise with such a personal, customer focused approach.
If you’re thinking of visiting Sytner BMW I can’t recommend Gareth highly enough. A brilliant experience from beginning to end
February 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Claire, Thank you ever so much for your kind and thoughtful review. We are delighted to hear that Gareth provided such an exceptional level of service and made your experience with Sytner Newport BMW so positive. It’s wonderful to know that his attention to detail and genuine customer focus made you feel valued and confident throughout. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Kind regards, Sytner Newport BMW Team
All staff at Newport were fantastic
All staff at Newport very helpful & professional.
Service team excellent my 5 series was on re- call for new starters motor.
Kept in touch all staff excellent 👏
March 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Delmie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team at Newport provided helpful and professional service throughout, especially regarding the recall for your 5 Series. It’s wonderful to know you felt well informed and supported during the process. Your positive feedback means a great deal to all of us, and we truly appreciate your continued trust in Sytner Newport BMW. Best wishes, The Sytner Newport BMW Team
Great service and experience
Just brought a lovely new car - first time buying a branded new car and we’re really looked after by Ross and Alun, so very excited! Thank you for everything
March 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Kay, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Ross and Alun looked after you so well during your first experience of buying a brand new car. It’s fantastic to know you’re feeling excited about your lovely new vehicle. Your kind words mean a great deal to the whole team here at Sytner Newport BMW. We hope you enjoy every moment behind the wheel and look forward to seeing you again in the future. Best wishes, The Sytner Newport BMW Team
X7 😍😍😍
Picked my new stunning beauty (X7) up today from Sytner Newport. Thank you Paul Jones for exceptional service again from ordering through to collection.
March 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you so much for your wonderful review. We are delighted to hear that you are thrilled with your new X7 and that Paul Jones provided exceptional service throughout your experience. It’s always a pleasure to assist our customers from the initial order right through to collection. Your kind words mean a great deal to the entire team at Sytner Newport. We hope you enjoy every moment behind the wheel of your stunning new vehicle. Congratulations once again!
Avoid using!
A wait to be greeted by someone at the desk.
A wait to have my service advisor come out of the office.
An explanation of all of the ‘complimentary services’ offered.
My car was there for 8.5 hours when I was told it was going to be done by early afternoon.
None of the additional services mentioned were provided.
Not a single element of communication until I called myself at 4pm to chase. The usual excuses then regarding why it took so long (without an apology).
Poor show, get your car serviced elsewhere!
February 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Sam, We are truly sorry to hear about your disappointing experience at Sytner Newport BMW. This is not the standard of service we aim to provide, and we apologise for the delays and lack of communication you encountered. We would like to invite you to contact our Head of Business, Darryl Evans, at darrylevans@sytner.co.uk, so we can better understand your concerns and work towards a resolution. Kind regards, Sytner Newport BMW Team
In fairness, excellent team
In fairness, the whole team is very friendly and polite. Could not do enough for myself and others . Service was excellent, too, with fantastic communication. Thank you
February 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Andy, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team friendly, polite, and helpful throughout your experience. It’s wonderful to know that our communication and service met your expectations so well. Your appreciation means a great deal to us, and we are grateful for the time you took to share your thoughts. We look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
Sytner Mini & BMW NEWPORT GWENT
Sytner Mini & BMW NEWPORT GWENT. The whole experience was excellent 👌
I phoned Sytner’s on Friday 20 Feb told them, I was worried my about MOT and Service was due but duw to planned eye operations I had been unable to book my car.
I explained I was Duw another operation on Sunday 22nd Feb and it would another four weeks before I could make a booking !
He told me to hold on and came back and said they could pick my car up on 23 Feb at 9am
and return it the same day.
They arrived at 9:10am and told me it will be returned close of day. Mid afternoon they emailed me a short video of the MOT and service and said my car will returned early evening
As promised my car (with a courtesy clean inside and out) returned just after 5pm
With start to finish the whole process and worry free. And the staff on the phone and their drivers was Excellent ……… a BIG thank you for the customer care service you give at SYTNER NEWPORT GWENT
Kind regards
Keith W Perkins Snr.
February 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Perkins, Thank you very much for your kind and detailed review. We are delighted to hear that our team could provide a seamless and worry-free experience, especially given your circumstances. It’s wonderful to know the collection, service updates, and return of your car met your expectations. Your appreciation means a great deal to us, and we will be sure to pass on your thanks to everyone involved. We look forward to assisting you again in the future. Kind regards, Sytner Mini & BMW Newport Gwent
Excellent service and a job well done
Excellent service and a job well done, what more can you ask for. From the moment you drop of to the time you collect, you receive a 5* service.
February 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Dave, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Newport BMW. We are delighted to hear that you received a 5* service from drop-off to collection. It’s always our aim to provide excellent service and ensure every customer feels valued. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Newport BMW Team
This is specifically Sytner Newport
This is specifically Sytner Newport. I traded my M4 in for a 340i on January 31st. I drove 130 miles to do this and 130 miles back. I got into the 'new' car on Sunday morning and a big warning lightcame on that there was no coolant and not to drive, risk of engine damage. I emailed Newport and rejected the car immediately. I spoke to Mr Turner the sales director on Monday and we discussed transporting my car back and collecting their faulty car. He told me that the company they use normally couldn't do it until Friday. I said that was fine. He also mentioned that he could send someone to refill the coolant reservoirs. My son had looked at these and one was below minimum and the other was bone dry and empty. Mr Turner clearly did not understand the damage that this could do to the car without a proper diagnosis.
On the Thursday 5th I emailed Mr Turner to find out when the transporter was coming on the Friday. He curtly replied ' Your car is being driven back'. I went ballistic - more miles on my car and potential serious damage to the engine of the 340i. He denied having said that he would arrange a transporter.
I was so angry and someone else took over and arranged for the transporter to come on the Friday - which it did.
Given that technicians don't work at the weekend, that car was on sale on Monday morning at Sytner Cardiff!!
If any of you are buying a 340i Shadow Edition BMW in Ferrari Red, be warned.
February 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely regret that your experience did not meet the high standards we strive to uphold at Sytner. We appreciate you bringing your concerns to our attention. Best wishes, Sytner Newport BMW.
If you intend to buy a BMW buy it from Martin Nolan at Sytner Newport
I have been dealing with Martin Nolan at Sytner BMW Newport for 10 years and have never been disappointed or let down by the Customer Care or Customer Service by any member of staff. I collected my new BMW X1 and Martin had the patience and knowledge to explain the very intricate touchscreen functions and everything I asked him. He has always been polite, knowledgeable, professional and available. Nothing is too much trouble for him, always eager and willing to help in all interactions I've had with him. The rest of the staff also treat me with the same courtesy and professionalism. This really is a first-class dealership with first-class staff. Why would I need to go anywhere else. Thank You Martin and the staff at Sytner BMW Newport.
February 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Larry, Thank you very much for your kind and thoughtful review. We are delighted to hear that Martin and the entire team at Sytner BMW Newport have consistently provided you with excellent customer care and service over the past ten years. Your loyalty and positive feedback mean a great deal to us. It’s wonderful to know that our staff’s professionalism and dedication have made your experience so enjoyable. We truly appreciate your continued support and kind words. Best wishes, Sytner BMW Newport Team
First I must commend your client facing…
First I must commend your client facing staff, they were excellent. It was especially gratifying, given the costs, that they saw ways to help.
I also appreciated the courtesy car, albeit a discounted hire arrangement.
It’s peace of mind that you offer and it’s worth the premium.
February 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Michael-John, thank you for your kind words and for recognising the efforts of our client facing team. We are delighted to hear that you found their support helpful and appreciated the courtesy car arrangement. Providing peace of mind is something we take great pride in, and it is rewarding to know that this was reflected in your experience. Your thoughtful feedback is truly valued, and we look forward to continuing to offer the high standards you expect from Sytner Newport BMW.
Good honest service from start to…
Good honest service from start to finish from Joe O'Donnell my sales advisor, a minor issue with vehicle was resolved with a good will payment offered and received 👍
February 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Richard, Thank you very much for your kind words and positive feedback. We are delighted to hear that Joe O'Donnell provided you with honest and attentive service throughout your experience. It’s great to know that the minor issue with your vehicle was resolved to your satisfaction and that you appreciated the goodwill payment. Your support means a lot to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Newport BMW Team
Friendly reception
Friendly reception, service advisor very helpful.
February 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Stephen, Thank you very much for your kind words. We are delighted to hear that you found our reception friendly and that our service advisor was helpful throughout your visit. It is always our aim to provide a welcoming and supportive experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Newport BMW Team
Good outcome to engagement & good…
Good outcome to engagement & good communication
February 6, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Christopher, Thank you very much for your kind words. We are delighted to hear that you experienced good communication and a positive outcome throughout your engagement with us. It is always our aim to provide clear and helpful information to ensure our customers feel valued and well-informed. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best regards, Sytner Newport BMW Team
Had a very positive experience buying a…
Had a very positive experience buying a new car at BMW in Newport! Dealt with Alex S. So polite, helpful and very informative! Alex reassured me and kept me updated through the whole process! Helped me find the perfect car suitable for me! Couldn’t be any happier! Would definitely recommend Alex S at BMW Newport.
February 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Holly, Thank you ever so much for your kind words and for sharing your positive experience with Alex S at BMW Newport. We’re delighted to hear that Alex was polite, helpful, and kept you well informed throughout the process. It’s wonderful that you found the perfect car to suit your needs and that you couldn’t be happier. Your recommendation means a great deal to us. Wishing you many enjoyable journeys in your new BMW! Best wishes, The Sytner Newport BMW Team
Helpful and friendly staff
February 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Marvi, Thank you for your kind words regarding our helpful and friendly staff at Sytner Newport BMW. We are delighted to hear that your experience with us was positive and that our team made you feel welcome. It is always our aim to provide excellent customer service and ensure every visitor feels valued. Your feedback is greatly appreciated, and we hope to continue meeting your expectations in the future. Kind regards, The Sytner Newport BMW Team
Alex and James were amazing
Alex and James were amazing from the first meeting and to when I picked up the car. They worked together so well and were amazing in making sure that everything was perfect! I will be dealing with bmw Newport again. A fabulous team well done guys.
February 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Sian, Thank you ever so much for your kind words and fantastic review. We’re delighted to hear that Alex and James provided such a positive experience from start to finish. It’s wonderful to know that their teamwork and attention to detail made everything perfect for you. Your support means a great deal to us, and we look forward to welcoming you back to BMW Newport in the future. Wishing you many happy miles in your new car! Best wishes, The Sytner Newport BMW Team
Was met by Emma for a scheduled…
Was met by Emma for a scheduled service. Very professional from start to finish. Everything dealt with quickly ( including a loan car) and with the minimum of fuss.
February 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Blakemore, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Emma provided a professional and efficient service during your visit. It’s wonderful to know that everything was handled smoothly and that the loan car met your needs with minimal fuss. Your positive feedback is greatly appreciated and serves as a great encouragement to the whole team at Sytner Newport BMW. We look forward to welcoming you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.