Needed a fast repair after a minor collision. BMW Sytner Newport could not have been more helpful, the car was booked in within a matter of days and the work carried out in the timescale stated. Extre... See more
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I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... See more
Company replied
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... See more
Company replied
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
773 reviews
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1 series
Ross was really helpful with my purchase of a brand new 1 series. He even picked me up from the train station
January 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much, Varis, for your kind words and for taking the time to share your experience. We’re delighted to hear that Ross was so helpful throughout your purchase of the new 1 Series and that he was able to assist by picking you up from the train station. It’s wonderful to know that our team made your visit as smooth and enjoyable as possible. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future.
Alun Richard’s is a pleasure to do business with
Alun Richard’s was a pleasure to deal with.
When we entered the showroom initially no one spoke to us or asked if we needed assistance. We were just about to leave to go to BMW in Cardiff as Alun walked in from outside and immediately asked if we needed assistance.
He arranged a test drive for us, keep me updated with new stock etc.
I have seen vehicles with other dealerships but really wanted to purchase from Alun.
He was attentive, without being pushy. He kept us up to date throughout.
I would not hesitate to recommended Alun.
We also had the pleasure of meeting Alex, who was also lovely, very natural and informative.
I have worked in sales for 30 years so prefer not to deal with pushy sales people, this would put me off buying from them.
All in all a great experience. I hope the after sales experience will be as good.
January 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jayne, Thank you very much for your kind words and for sharing your experience with Alun and Alex. We are delighted to hear that you felt well looked after and appreciated their attentive, yet non-pushy approach. It’s wonderful to know that your time with us was a positive one, especially given your extensive sales background. We hope the aftersales service continues to meet your expectations and that you enjoy your new vehicle for many years to come. Best wishes, Sytner Newport BMW Team
Stand out service by Sam
Dealt with Sam whilst purchasing a new car who was amazing from start to finish.
He is an asset to your company and was so personable and provided effortless seamless service. Alun was also extremely helpful!
We’ve always used Newport synter and the service is always above and beyond. An employee James who we dealt with previously also ensured he came to chat with us and made us feel valued.
January 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you for your wonderful review. We’re delighted to hear that Sam provided such a seamless and personable experience throughout your purchase. It’s great to know Alun and James also made you feel valued, reflecting the high standard of service we strive to maintain at Sytner Newport BMW. Your continued loyalty means a great deal to us, and we’re thrilled to consistently exceed your expectations. We look forward to welcoming you back in the future.
Helpful staff front of house motor…
Helpful staff front of house motor technician left a good video of inspection price actually ok
And afternoon appointment which suits me
Thanks
January 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Nicholas, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our front of house team and motor technician provided helpful and clear communication, and that the video inspection was useful. It’s great to know the pricing and afternoon appointment suited you well. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Great experience getting an MOT
Great experience getting an MOT. They had a technical problem so my booking didn’t upload. They fitted me in efficiently & did a great job on the car. Car was washed & cleaned inside, free of charge. Paul was really helpful!
January 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Amy, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that despite the technical issue with your booking, you were fitted in promptly and that Paul was so helpful throughout. It’s great to know you were pleased with the MOT service and the complimentary car wash and interior clean. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Purchased 520i bmw touring
Excellent service at bmw Sytner Newport very pleasant and knowledgeable staff nothing was to much trouble
January 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience at Sytner Newport BMW. We are delighted to hear that our team provided excellent service and that you found our staff both pleasant and knowledgeable. It is always our aim to ensure that nothing is too much trouble for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Newport BMW
Great welcoming and service
Great welcoming and service. Martin really explained everything well and got the car ready very quickly.
January 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Julie, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Newport BMW. We are delighted to hear that Martin provided a warm welcome and explained everything clearly, ensuring your car was ready promptly. It’s wonderful to know our team made your visit a positive one. We truly appreciate your feedback and look forward to assisting you again in the future. Best wishes, The Sytner Newport BMW Team
Didn't respond to a request for assistance
I contacted this dealer to request assistance and a second opinion regarding an issue with my vehicle.
I initially called and left a message with reception for the Service Manager, and was advised that he would call me back. I followed this up with an email.
Unfortunately, I did not receive any response at all, not even to advise that they were unable to help. Even if a dealer cannot assist, a basic acknowledgement is expected. The complete lack of engagement was disappointing and unprofessional.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Ian, We sincerely apologise for the lack of response you experienced, which falls short of the standards we strive to uphold. We understand how frustrating it must have been not to receive any acknowledgement or assistance regarding your vehicle issue. We would like to invite you to contact our Head of Business, Darryl Evans, at darrylevans@sytner.co.uk, who will be happy to discuss your concerns further. Kind regards, Sytner Newport BMW
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words. We are delighted to hear that all your requirements were met during your experience with us at Sytner Newport BMW. It is always our aim to provide a service that fully satisfies our customers, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back again soon.
Unfortunate circumstance turned positive
Unfortunate circumstance with parts shortage meant I was without my car for months. Sytner Newport were great with me though. Great comms from them throughout and supplied me with a great replacement vehicle for the duration of the disruption.
January 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear James, Thank you very much for your kind words. We truly appreciate your understanding during the unfortunate parts shortage and the resulting delay. It’s wonderful to hear that our team at Sytner Newport was able to keep you well informed throughout and provide a suitable replacement vehicle to ease the disruption. Your patience and positive feedback mean a great deal to us. We look forward to welcoming you back soon and hope your car continues to perform excellently. Best wishes, The Sytner Newport BMW Team
Paul was amazing
Paul was amazing, great service from the team and so happy to have my car sorted by the end of the day. Thanks so much!
January 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Maia, Thank you ever so much for your kind words. We’re delighted to hear that Paul and the team provided you with excellent service and that your car was sorted promptly. It’s always our aim to ensure every customer leaves happy and satisfied. Your feedback truly means a lot to us. Should you need any further assistance in the future, please don’t hesitate to get in touch. We look forward to welcoming you back to Sytner Newport BMW. Best wishes, The Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Elaine, Thank you very much for your kind words and for taking the time to share your experience with Sytner Newport BMW. We are delighted to hear that you found our service courteous and efficient. It is always our aim to provide excellent customer care, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Newport BMW Team
Great customer service
Great customer service. Emma was very helpful
January 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Trong, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Emma provided you with great customer service and was very helpful throughout your visit. It is always our aim to ensure every customer feels valued and well supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team here at Sytner Newport BMW. We look forward to welcoming you back in the future. Best regards, Sytner Newport BMW Team
The Last Three times I have taken my…
The Last Three times I have taken my Car to the garage I have dealt with Nicola. Nicola is always helpful 10 out 10
December 23, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Richard, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that Nicola has consistently provided you with helpful and attentive service during your visits. It is always our aim to ensure every customer feels valued and well cared for. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Excellent communication throughout the…
Excellent communication throughout the MOT
January 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Michelle, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our communication throughout your MOT to be excellent. At Sytner Newport BMW, we always strive to keep our customers fully informed and at ease during their visits. Your positive feedback is greatly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back in the future. Best regards, The Sytner Newport BMW Team
Reply from Sytner Group - Sytner Newport BMW
Dear Cody, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team welcoming and appreciated being kept up to date throughout the work on your vehicle. It is always our aim to provide clear communication and a positive experience for all our customers. Your feedback is greatly valued, and we look forward to assisting you again in the future. Best regards, The Sytner Newport BMW Team
They done the job (safety recall for…
They done the job (safety recall for starter motor and 4 wheel alignment) as requested and provided a clean car back. After the wheel alignment, the handling of the car is vastly improved :)
January 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Christopher, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the safety recall and wheel alignment were completed to your satisfaction and that your car’s handling has improved significantly. It’s always our aim to provide excellent service and ensure your vehicle is returned in pristine condition. We truly appreciate your feedback and look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Excellent service
Excellent service. Adam, Paul and the team ran diagnostics then a battery replacement for my 3 series all in the space of 24 hours at one of the busiest times around New Year. I was kept informed at every step and picked the car up 3 days before I thought I’d be able to. Superb work, all the best to the team.
December 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Dylan, for your kind words and for taking the time to share your experience. We’re delighted to hear that Adam, Paul and the team were able to assist you so promptly, especially during such a busy period. It’s wonderful to know you felt informed throughout the process and that your 3 Series was ready ahead of schedule. Your support means a great deal to us, and we wish you all the best with your car. We look forward to welcoming you back in the future.
Overall good service and nice greeting…
Overall good service and nice greeting and support from the receptionist. Booked a 90 min service and this did up being hour longer than this which was slightly disappointing. Car was cleaned so I did not mind waiting a little longer but hour was little excessive. Other than that all OK.
December 30, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear David, thank you for your kind words regarding the service and the warm welcome from our receptionist. We appreciate your understanding about the service taking longer than expected and are pleased to hear you were happy with the car being cleaned. We apologise for any inconvenience caused by the extended wait time and are grateful for your patience. It’s good to know that, overall, you found your experience to be satisfactory. We hope to assist you again in the future.
comments and experience on visit to BMW dealership
Staff were very helpful,very welcoming,sales staff explained everything very well,helped us step by step with the process.
January 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you very much for your kind words. We are delighted to hear that our team were helpful and welcoming throughout your experience. It’s wonderful to know that our sales staff were able to explain everything clearly and guide you step by step through the process. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Newport BMW in the future.
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