I can’t thank Dylan and Giuseppe at MINI Newport enough for all their help. From start to finish, they were both absolutely brilliant — incredibly patient, helpful and always happy to answer... See more
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All staff at Mini Newport have been amazing. I visited Mini a few times before deciding to purchase a car. From initial contact with Tom who arranged test drives, to Guiseppi and later Kayleigh, it w... See more
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Adam Horton Sytner Mini. I had a great experience working with this salesman. He was professional, knowledgeable, and very efficient throughout the entire process. He answered all my questions clear... See more
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I spoke with keighly on the telephone regarding a mini they had advertised & arranged to go view it the following day.So professional in every way,went out for a test drive & decided to do a part exc... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Newport, NP20 2DS, Gwent, United Kingdom
- 01633 241500
4.7
Excellent
317 reviews
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One happy customer …
I have had a great experience buying my mini. Giuseppe and Tilly made the process really easy from start to finish, keeping me informed throughout. Thank you, one happy customer, loving my new car.
February 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Dear Mrs Bennett, Thank you ever so much for your wonderful review. We are delighted to hear that Giuseppe and Tilly made your experience of purchasing your MINI so straightforward and enjoyable. It’s fantastic to know you felt well informed throughout the process. Your kind words mean a great deal to the team here at Sytner Newport MINI. We hope you continue to enjoy every moment with your new car. Wishing you many happy journeys ahead! Best wishes, The Sytner Newport MINI Team
Had a Great experience buying my (JCW)…
Had a Great experience buying my (JCW) mini from Kayleigh.
From arranging the test drive to carrying out the paperwork I found the whole experience to be very relaxed and non pressured which was great .
Kayleigh was Very knowledgable which made the experience more positive .
Also like to thank Tilly for her input who joined us to carry out the paperwork and options.
So a big thank you to both 👍
February 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you so much for your kind words, Rob. We’re delighted to hear that Kayleigh and Tilly made your experience buying your JCW MINI relaxed and enjoyable. It’s wonderful to know their knowledge and friendly approach helped make the process smooth and pressure-free. Your feedback is greatly appreciated, and we’re thrilled you had such a positive experience with us at Sytner Newport MINI. Wishing you many happy miles in your new Mini!
Adam Horton Sytner Mini
Adam Horton Sytner Mini.
I had a great experience working with this salesman. He was professional, knowledgeable, and very efficient throughout the entire process. He answered all my questions clearly, didn’t waste any time, and made selling my car quick and stress-free. I really appreciated how smooth everything was from start to finish. Highly recommend if you’re looking for someone who gets things done and treats you right.
January 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you, Ryan, for your kind words and positive feedback. We’re delighted to hear that Adam provided a professional and efficient service, making the process smooth and stress-free for you. It’s wonderful to know that all your questions were answered clearly and that you felt well looked after throughout. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Don't go anywhere else
Amazing, smooth purchase experience thanks to Giuseppe. Best customer service I have experienced, honest and professional. Extra mention for Tilly for her input, support and help
January 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Dear Heidi, Thank you ever so much for your wonderful review. We are delighted to hear that Giuseppe provided you with such a smooth and professional purchase experience. It’s fantastic to know that our team’s honesty and customer service stood out to you. We will be sure to pass on your kind words to both Giuseppe and Tilly, who will be thrilled to hear their efforts were appreciated. Your support means a great deal to us. Best wishes, The Sytner Newport MINI Team
Used car sale
I have brought 2 used cars through Sytner Newport. Each time the sale has been managed very professionally and efficiently. Excellent communication throughout the process.
December 17, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you very much for your kind words and for choosing Sytner Newport MINI on two occasions. We are delighted to hear that you found the sales process professional and efficient, with excellent communication throughout. It is always our aim to provide a seamless and positive experience for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future.
Excellent experience when buying my MINI
Excellent experience when buying my MINI.Huge thanks to Tom and Jack who made the buying process simple and straightforward and the collection very special. Great to have people who are knowledgeable about the product they are selling ( lots of sales associates have absolutely no knowledge about the cars they’re selling !).
November 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Dear Julie, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom and Jack made the buying process simple and enjoyable, and that the collection was a special moment for you. It’s wonderful to know their knowledge and enthusiasm for MINI stood out. Your feedback truly means a lot to us, and we hope you continue to enjoy every mile in your new MINI. Best wishes from all at Sytner Newport MINI.
Selling my Mini
Having bought 3 cars from the brand (2 mini, 1 BMW) I went back to them to regrettably sell my mini hatch.
Adam Horton was very helpful from start to finish and met my expectations when getting the right price for my car with it all being turned around in 3/4 days. I would highly recommend him when selling your car.
November 14, 2025
Unprompted review
Fantastic customer service from start…
Fantastic customer service from start to finish. Giuseppe was outstanding, patient and professional. He made sure I found the perfect model
November 1, 2025
Purchase of new mini
All the staff that I dealt with were friendly , professional , helpful & knowledgeable.
September 23, 2025
Very helpful and polite salesman-Waleed…
Very helpful and polite salesman-Waleed Habib
Nice coffee
Good deal
October 7, 2025
Great service from start to finish
September 15, 2025
Thanks Chris Buss at Mini for your…
Thanks Chris Buss at Mini for your swift service with buying my car. Very smooth sailing and payment within 24hrs.
June 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, Shannon. We are delighted to hear that Chris provided you with a swift and smooth car buying experience at Sytner Newport MINI. It is our honour to ensure that our customers receive top-notch service and we are glad to hear that you were satisfied with your payment process. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Newport MINI.
Extremely disappointed and dissatisfied
I feel compelled to share my experience with Sytner Mini in Newport, which has left me extremely disappointed and dissatisfied.
Towards the end of last year, just before Christmas, I received a letter from Mini stating that a specific faulty component in my vehicle would be replaced free of charge. As my car had been experiencing performance issues, I reasonably assumed this component might be the cause, and that its replacement would resolve the matter. On that basis, I booked the car into Sytner Newport, trusting in their position as an authorised Mini service centre.
Unfortunately, what followed was a distressing and unprofessional ordeal. My vehicle was held at their premises for two full weeks, during which time I received no clear communication or updates. I was forced to chase the service team repeatedly, but my queries were met with vague replies or, on many occasions, complete avoidance. Phone calls went unanswered, and the online tracking system was not updated at all.
As a self-employed mobile therapist, I rely heavily on my vehicle for my livelihood. The end of the year is traditionally a quieter time for my business, and any opportunity for work is crucial. Yet I was left without a courtesy car, without information, and with no timeframe for the return of my vehicle. I had to resort to daily car rentals, which were costly and unsustainable—especially without any income during that period.
Eventually, after two weeks, I was abruptly informed that the cost of the repairs would be £1,800. When I asked what had been done and what exactly was wrong, I was told “a lot,” with no further explanation. The invoice provided no detail and did not justify the exorbitant charge. Despite making it clear that I did not have the funds, I was presented with a finance option, which I reluctantly accepted—committing to £200 monthly repayments for work that remains largely unexplained.
To add insult to injury, I was told all four tyres and brake discs needed replacement. I declined this service and had both inspected independently—where I was informed that the brake discs were in perfectly acceptable condition and tyres were replaced elsewhere at £60 each, rather than the £200 per tyre quoted by Sytner.
This entire experience has been deeply frustrating, financially burdensome, and utterly unprofessional. I would strongly advise others to approach this service centre with caution. If you value transparency, respect, and honest service, I suggest you avoid this provider entirely.
Sytner Mini stated they would value my feedback and take it personally—so here it is. I have delayed writing this review to ensure it was not written in haste or anger. Yet, months later, I remain both angry and financially impacted, still paying £200 per month for the next 5 months for a service whose value and necessity remain questionable.
December 23, 2024
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Dear Magdalena, We are sorry to hear about your disappointing experience at Sytner Newport MINI. We take all feedback seriously and would like to invite you to contact our Head of Business, Richard Fellows, at richardfellows@sytner.co.uk to discuss this matter further. We apologise for any inconvenience caused and assure you that we strive to provide transparent and professional service to all our customers. Thank you for bringing this to our attention. Best regards, Sytner Newport MINI
Would like to thank subhan and Tilly…
Would like to thank subhan and Tilly for his excellent service while purchasing my new Mini jcw.
From start to pick up day I was kept well informed of the cars progress.
Subhan you are a credit to Mini and the sales team.
Once again Thank you
I love my car.
April 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Dear Mrs Nicholls, Thank you for taking the time to leave us a 5-star review for your recent experience at Sytner Newport MINI. We are delighted to hear that Subhan and Tilly provided you with excellent service during the purchase of your new Mini JCW. We are proud to have Subhan as a part of our team, and we will make sure to pass on your kind words to him. It is our goal to keep our customers well-informed throughout the car buying process, and we are glad to hear that we achieved this with you. Thank you for choosing Sytner Newport MINI, and we hope you continue to love your new car. Best regards, The Sytner Newport MINI Team
Brilliant 👏
Fab experience at mini Newport.. very helpful and absolutely love my new car!
February 26, 2025
Reply from Sytner Group - Sytner Newport MINI
Thank you for your wonderful review, Sonia! We are delighted to hear that you had a fabulous experience at Sytner Newport MINI. Our team takes great pride in providing helpful and attentive service to our customers. We are thrilled that you love your new car and we hope it brings you many happy miles ahead. Thank you for choosing us and we look forward to seeing you again in the future. It was an honour to have you as our customer.
The sales and finance teams are brilliant, always look after me and my wants and needs,once again thanks for finding my dream car.
The sales and finance teams are brilliant
February 26, 2025
Reply from Sytner Group - Sytner Newport MINI
Thank you for your glowing 5-star review, Adrian! We are delighted to hear that our sales and finance teams provided you with a brilliant experience at Sytner Newport MINI. Our team takes great pride in delivering exceptional customer service and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to welcoming you back for all your MINI needs. Thank you for choosing Sytner Newport MINI and for honouring us with your kind words.
Sytner Newport Excellent Service
Excellent, personal and professional service, especially from Sub. Really pleased with our Countryman.
February 17, 2025
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, John. We are delighted to hear that you had an excellent experience at Sytner Newport MINI, and that Sub provided you with personal and professional service. We are also thrilled that you are pleased with your Countryman. Our team takes great pride in delivering exceptional customer service, and we are honoured to have earned your satisfaction. We look forward to welcoming you back in the future. Thank you for choosing Sytner Newport MINI.
Reply from Sytner Group - Sytner Newport MINI
Thank you for your kind words, K Jay. We are delighted to hear that you had a positive experience at Sytner Newport MINI. Our team takes great pride in providing attentive and personalised service to all our customers. We believe in listening to our customers and understanding their needs in order to provide the best possible experience. We are glad that you felt heard and valued during your visit. Thank you for choosing Sytner Newport MINI and we hope to see you again soon.
Cars advertised as approved used on the…
Cars advertised as approved used on the Mini website, but are not, avoid this dealer, hard sell, i suspect the whole Sytner group is set up like this.
September 23, 2024
Unprompted review
Reply from Sytner Group - Sytner Newport MINI
Dear Chris Wastle, Thank you for taking the time to leave a review for Sytner Newport MINI. We are sorry to hear about your negative experience and would like to apologize for any inconvenience caused. Our dealership takes great pride in providing our customers with high-quality approved used cars, and we are disappointed to hear that this was not your experience. We would like to invite you to contact our Head of Business, Richard Fellows, at richardfellows@sytner.co.uk, so we can address your concerns and work towards a resolution. We value your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, The Sytner Newport MINI Team
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